Question about Sony Cyber-shot DSC-W100 Digital Camera

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Sony DSC-W80 When I power the unit up, It tells me to "TURN THE POWER OFF AND ON AGAIN" I can view my pictures but can not take any.

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  • jkyhill Oct 13, 2008

    I have the same problem with a DSC-W130. When you "tap" the camera, so you tap the lens or the side? Just wondering what part of the camera are you tapping on a soft surface?

  • cutecalliexo Nov 04, 2008

    i turn my camera on and i cant tae piczz because wen i turn it ona auto then t shuts off. And i can view my piczz but it says lens error: 11



    then wen i go to auto it says lens error:24

  • demar23_ed Nov 12, 2008

    When i tried to turn on the cam, the error message appears, 'Turn the Power On and Off again'. It appears to be black screen. When I will check on the pictures, it is okay. The problem is that, I can not make a shot or do the picture due to the error message.

  • lz_fab Nov 21, 2008

    keeps saying shut power off and tturn again but i cant take pic and only view old one i need help 2 see wats wrong with da camera

  • ELvis Alfaro Nov 21, 2008

    I also have the same problem. My lens is actually stuck and when it turns on it moves but stays closed and the shutter doesnt open. On the screen it tells me to turn it off and back on again.

  • Anonymous Jan 22, 2009

    I tried all of these solutions, and none of them worked for me! I have the SONY cyber-shot W130, and the lense is stuck out. Also, the shutters are completely open. When I turn it on, it says to turn on and on again, but it still wont work!

    It happened when I dropped it, and the part that comes out, caved in a little. I pulled it out to be leveled, and now it is wiggelier.

    Any help?

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Ok, this is to all of you who had or will experience the same problem that I had as well. I found the simple solution that SONY should have tell us, but ... Never shake it!!!
Now get ready, is easy fast and reliable. Get WD40, a needle, a glass, tissue paper, a thin screw driver and a clean table. Now as you were to take a picture, at the left side of the camera you will find a pice were is written 3x optical zoom you will find a screw. Open ONLY this one and carefully remove the cap. Now, at the bottom, you will see a small black block with a **** with a tiny metal part in it. Ok, you are set to repare your camera. Lay the camera optic upward. Now use your glass to extract the WD40 with no mess, you just need a drop of it (well away from your camera)! Now dip the needle in the drop and apply the liquid on the tiny metal part in the ****. Repeat this once only just to make sure you have put enough lubricant. Now swich ON and OFF several time the camera until full recovery of the lent function. This work perfectly well and if you feel confident, add a drop on the elicoidal plastic groove, but no mess and clean any remain on the plastic as oil is going to run over time. Two half drop on the out lent caps could help as well. close the lid and your set for good years runing! Good luck. David

Posted on Feb 05, 2009

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The lens is stuck, and won't come out, make sure it's not bent

Posted on Aug 20, 2007

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It took me about 4 good whacks and the ol' DSC-W100 working again. It's my mom's camera and she was super bummed out that it started doing this while she was on vacation in San Diego, she'll be excited to get it back WITH all the pictures still on it.

Posted on Nov 07, 2008

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Same problem guys BUT tapping didn't work for me!!! LENS HAD GOT STUCK - ABOUT ONE THIRD OUT after a knock. After lots of playing, and tapping and batteries in and out tried the whole twisting and pulling thing whilst turning off and on.

After a few minutes it came free and whole lens popped out. I then had to twist the outer part of the lens to straighten that up and allow it to fully retract. Works a treat now!

PS Tried the Sony online chat support - useless!!!!

Posted on Jan 02, 2008

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So... this is the manufacturer defect since all are getting the same problem, perhaps sony has to recall this DSC-W80 camera

Posted on Sep 11, 2009

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I had the same problem, it took me many whacks on all different sides along with blowing air from a compressor into the lens area but it works now!!!!!! The side that finally worked was the short end near the lens. Thank you

Posted on Nov 29, 2008

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Similar problem,lens pops in & out,lens not stuck! Any other ideas? By the way,I was given this camera as a birthday present but will camera work without the memory card-Pro duo card.I wold have thought the internal memory should be ok to take a few pics?

Posted on Feb 15, 2008

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I just had the same problem with the lens going in and out out of blue Christmas morning. Sony repair said $181.00 to fix! I resorted to the tapping and wow, it's fixed. thanks to all of you that posted!

Posted on Dec 25, 2007

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Tapping the camera against a sturdy but padded surface like a carpet worked for me too. Thanks alot for the info. Those of you experiencing this problem don't give up on your Sony.

Posted on Dec 15, 2007

I can't believe it, but the "tapping the camera against a sturdy but padded surface (carpet)" thing worked!!!  I had the same problem and the only place where I found anything about this is here...  Thank you so much!!!

Posted on Oct 20, 2007

I resorted to lightly tapping the camera against a sturdy but padded surface (carpet) due to the cogs of the lens being stuck or misplaced from a particle as small as sand or similar to it. Worked for me

Posted on Sep 12, 2007

I have the dsc-w80 and also had this problem. after searching google, many people have resorted to lightly tapping the camera against a sturdy but padded surface (like carpet) due to the cogs of the lens being stuck or misplaced from a particle as small as sand or similar to it. but being the paranoid person that i am, i tried to other advice which was to spray around the silver part of the lens with compressed air to dislodge what was stuck in my camera. now it works just fine. if that doesn't work, you may just have to get someone to open it up & repair it. hope this helps.

Posted on Sep 09, 2007

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The following blog outlines some other repair options for a lens error:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Dec 23, 2007

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Whenever you switch on the camera the lense comes out to a certain places, stops and the camera is initialized to take the picture. In some cases when there is a friction in the movement of the lense, it does not comes out fully up to the proper position. so the camera mechanism draws it back and again pushes it out. this happens 3-4 times and if still the lense does not reaches its position it displays "turn the power off and on again" and the problem continues.

Your camera needs a repair of the lense assembly.

Jul 08, 2008 | Sony Cyber-shot DSC-W80 Digital Camera

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Jun 16, 2008 | Sony Cyber-shot DSC-W80 Digital Camera

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remove the battery and press and hold the power button for a min. then reinsert the battery and turn the power back on and then try to change the language again.





please post me a message if it worked







avaya ****

maimai alovera

Jan 30, 2008 | Sony Cyber-shot DSC-W80 Digital Camera

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mine does the sammeee thing...and noone knows how to fix it?! :(

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