Question about SanDisk Sansa e250 MP3 Player

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Connect disconnect problem

I connect the sandisk to the computer It says connected for 1 min Then it says disconnected Why, how do i fix it

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008


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Posted on Jan 02, 2017


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Cant not download on windows vista without disk for sansa c240


> basic info
Support info for the c200 series players:
Answer pages for c200 and c240 related players:

> connection mode
The player can operate in either MSC or MTP mode.

MSC = Mass Storage Class, seeing the player as a removable disk.
In this mode you can transfer with copy and paste or drag and drop
Before disconnecting in MSC mode always go through the icon right below "safely remove hardware": remove the player in the icon before taking out the USB cable.

MTP = Media Transfer Protocol, having the player connected in software
e.g. Windows Media Player.
Disconnect the player only after the dialog in the software tells you can disconnect the player or transfers have been finished.

USB connection mode can be set in the menu, it can be
auto detect
Look in the manual for this setup.
c200 series version 1:
c200 series version 2:
USB connection mode can also be forced into MSC mode on the version 2 player (default connection version 2 player is MTP mode):
1. Turn device OFF.
2. Slide the hold switch to the direction of the REC button so an orange color would show putting the device on Hold.
3. Press and hold the left ( |<< ) button while connecting the device to the PC.

> recognizing in MTP mode
When an MTP device is not recognized in Windows Media Player 11:

FIX from Microsoft for Media Transfer Protocol related player / USB devices:

> about compatible SD cards
Differences between version 1 and 2, c200 series players:

Hope this is enough information to get the downloads you want.
Just add a comment when needing more help.

Apr 09, 2010 | SanDisk Sansa c240 MP3 Player

1 Answer

My sansa view will not finish turning on. It stops after sandisk sansa apprears on the screen. How do I fix this?

SOLUTION 1 - Make sure player is fully charged.
1. Connect the player to the PC.
2. Make sure the computer detects the player.

NOTE: If needed, switch the player to MSC mode, then connect it to the PC.

3. Leave the player connected for approximately 2 hours to charge.
4. Disconnect the player from the PC.
5. Verify if you can turn on the player.
6. Reset the player if necessary.

SOLUTION 2 - Reset the player.

Feb 25, 2010 | SanDisk Sansa View 8GB MP3 Player - Black

2 Answers

How to delete the recordings??

The easiest way is to connect to your computer via a usb cable. Click on the local disc "E: or whatever yours is and do it on line. Remember to use the safe disconnection procedure.

Dec 30, 2009 | SanDisk Sansa c240 MP3 Player

2 Answers

The PC will no longer recognize it. I've tried downloading the driver from the sansa website and manually attempting to fix it will no vail


Support for the Sansa Clip support information is on next site:

Correct link for updating the Clip's firmware:

When MANUALLY installing firmware:
Check the version of your player to have the matching firmware download for the player, as described in the updating firmware link.

Going to the Sandisk forum site for the Clip firmware download:
Note: read the instructions how to perform the firmware update.
1. Choose the correct version for the player.
2. Connection mode in Windows should be automatic, when not recognized in Windows or with MAC and Linux use MSC mode ***** .
3. Extract the zip file on the computer first.
4. Next put the unzipped file on the player in the root directory.
5. Disconnect the player.
6. Restart the player: the firmware update should restart now.

Switching to MSC mode for Sansa Clip:

Method 1: through the menu
1. From the Main Menu, select Settings > USB Mode.
2. Select Auto Detect, MTP or MSC.
Method 2: forcing, using the buttons / switches
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the center button while connecting the device to the PC.

Need more help ? Just post a comment.

Dec 14, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

I have a SanDisk Sansa model e280r that has frozen. Music was put on there and then it was disconnected from the computer. The player began to refresh and has now stuck.

if this is happening frequently, then you must connect your mp3 player to the computer, then format it. after formatting, connect it to the computer then transfer all the songs. this should fix your problem.      

Oct 29, 2009 | SanDisk Sansa E280 MP3 Player

1 Answer

The refresh database froze.

This has happened to me a dozen times since I've owned mine. It's a piece of junk. But to fix it, you'll have to reformat it from 'recovery mode'. Here's a repost of a solution that worked for me:
  1. Open My Computer.
  2. Switch Sansa to Hold (top switch toward headphone jack).
  3. Hold record button and connect to computer thru USB cable.
  4. The player should say Recovery Mode and USB connected.
  5. In My Computer you should see 16MB FORMAT J: (or another drive letter)
  6. Double click the drive
  7. Drop down the file menu and create a new folder
  8. Name that folder: sansa.fmt
  9. Disconnect the USB (either end) and Sansa will format and reset system.

Jul 09, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Frozen sansa

When the player is connected to the computer, it is normal for it to say connected and not do anything else. If it is displaying that message after you have disconnected the mp3 player from the computer:
1) Make sure the hold switch is not engaged
2) Reset the player by holding in the power button for 15 seconds
3) If the reset fails, update the Firmware from Sandisk's website
4) if the message still persists, use the Sansa Recovery Tool from Sandisk's website

Good luck!

-Tha Mp3 Doctor

Feb 13, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa e260

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

Sep 02, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Sync issue

SanDisk Sansa View - Reset - Use the slide switch on the side and hold it tward the Mic hole for 10 sec. Then try to reload the drivers onto your computer, and use the disconnect button in the software, then re-connect the USB plug.

Dec 24, 2007 | SanDisk Sansa View 8GB MP3 Player - Black

2 Answers

Repeating title screen

mine too i was mad :\ just got it fixed like 2 min. ago im soooooooooooo happy thank GOd ___________________________ I have the EXACT same problem and my device is stuck in MSD. Which two files are you talking about? My sandisk support rep did not send me any attachment. Thank you for contacting SanDisk Technical Support. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

Jan 04, 2007 | SanDisk Sansa e250 MP3 Player

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