Question about Creative Labs ZEN SLEEK MP3 Player

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Installing my creative zen v plus

I know their is already and answer for my question, but i have tried that answer and it does not work, so here goes. i missed the warning about connecting my zen before the software was installed. so i uninstalled all of the applications i got with my zen, restarted my pc installed it again (without my zen connected) and when it came to the end i clicked the zen media explorer and it said 'please connect your zen' which i already had. i have tried uninstalling and re-installing about 4 times, and it continues not to recognise my zen. any ideas?

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  • omikey Jan 12, 2008

    cannot conect to my pc

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  • 4,402 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 24, 2008

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