Question about T-Mobile Sidekick® 3 Cellular Phone

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T-Mobile won't fix my Sidekick 3

I was having the same problem as a previous poster. "My sidekick 3 wont charge by itself. i either have to put something up against it or play wth the wire." After a while that stopped working altogether and my phone wouldn't turn on because it couldn't be charged. I had a warranty plan on the phone and equipment replacement. I called T-Mobile and they gave me some horse hockey about how someone used my phone before me to make a call or something and so that voided the warranty. Hunh? I explained that I bought the phone at a T-Mobile store and saw it get activated. If someone did anything to the phone before me, then it was a T-Mobile employee. they still refuse to fix my phone. Is this because they dont want to take the phone back or what? I just want it fixed. Please help! I spent like $400 on this phone.

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  • 18 more comments 
  • Anonymous Nov 18, 2007

    I would like to send you 2 sidekicks to take a look at -one is a 2 and one is a 3. Could I do this and then have you send me a quote?

  • Breeanna44 Feb 08, 2008

    My phone did the exact same thing, 2 actually. i have 2 sidekicks that do that. now i cant even turn my phone on.. what do i do???

  • Anonymous Apr 04, 2008

    my side kick doesnt take charge how do i fix it

  • Anonymous Apr 29, 2008

    my sidekick wont turn on

  • stiffy79 May 18, 2008

    "My sidekick 3 wont charge by itself. i either have to put something up against it or play wth the wire." After a while that stopped working altogether and my phone wouldn't turn on because it couldn't be charged.

  • preet52 Jul 18, 2008

    my sidekick lx wont turn on it goes to the square box and the square box goes away

  • jn_grgr Aug 06, 2008

    i want to know how i can fix it to i can stop having trouble with th3 charging part

  • Anonymous Sep 14, 2008

    my slide does the same thing wtf

  • Malak1527 Sep 16, 2008

    My sidekick slide will not turn on, because it will not charge. I am going crazy!! What do i do???!!??!? please if u know a way to help me, contact me at Malak1527@yahoo.com thank you!

  • YOUNGBLAZE Sep 16, 2008

    MY SIDEKICK WONT TURN ON AT ALL IT WONT CHARGE OR NOTHING I TRY EVERYTHING

  • Anonymous Sep 20, 2008

    My dumb sidekick has water damage what do i do

  • Anonymous Oct 13, 2008

    cant see the screen on my sidekick its light



  • sk8erboi1196 Oct 14, 2008

    my sidekick 3 that my older sister gave me won't charge no matter how i play with the cord the battery works and so does the charger. it just wont charge!

  • Anonymous Nov 11, 2008

    my phone dont charg i tried everything


  • 4durham Dec 10, 2008

    my daughters sidekick 3 works fine when battery is charged ,but will not charge through phone. cleand contacts still wont charge any ideas.

  • Anonymous Dec 16, 2008

    Hi! The 2nd phone in too short a time. Sidekick LX got wet. It lights up but will not charge. Any advice?

  • sidekick oxo Jan 19, 2009

    when i put the charger in for my sidekick i have to wiggle the wire or hold up something against it just like you. my dad took it apart.. and the wires werent touching. when they touch the charger works. which means you have to get a whole new charger. but i got a new sidekick and new charger and i have the same occuring problem again. what is up??

  • kitcat757 Apr 11, 2009

    My sidekick 3 work fine until one day. It stopped working so i plugged it in for the day and came back. It still would not turn on, it had the circle of dots in the middle and that went away. So i tried to soft and hard reboot it and the keys and backlight turned on but still nothing if anyone can tell me how to fix it please i spent 400 dollers on this.

  • yetterob Apr 16, 2009

    my sidekick 3 is busted. when its on it keeps on jumping, as if its scrolling on its own. only had it for a month. never dropped it. what can i do. called the tmobile service line nd was given a full circle of options that didnt work. nd they wont take the phone bac. any answers. NEED HELP. only had for a month

  • supercubsfan Apr 24, 2009

    i had bout my t-moble sidekick 3 from eBay, but low and behold it dosent work after you turn it off. So i got a new battery and vwallah, it turned on. But when i went to turn it on this morning because its been charging for the last 26 hours it didnt work because it turned it off. Does anyone know how to fix it or if its the phone thats broken? [The battery is a new O.E.M. [original equiptment manufactered] type battery.] I NEED HELP!!!!

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12 Answers

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Hey, my sidekick3 screen won't light up
and my buttons wont light up either.
and suggestions?! please help

Posted on Jun 01, 2008

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I got a problem ere there is a white phone icon n only could get emergency calls suxx i was so used to my sk=( ..any help on how to fix this problem ive me ur email n if u ge my sidekcik to work again ill give u some cash =)

Posted on Apr 01, 2011

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The sidekick is one of the worst phones just to let you people konw. I just got it today been waiting for 12 hours and nothing is happening. I got it from ebay not used. My friend has had this phone and he has had to ask for another battery but still nothing happened. SCREW YOU T-MOBLE

Posted on Apr 11, 2010

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If it does nOT LI'qht up fliick the screen uP &+ doWn, iT ShuLd CoME ON... oR, replAce iT AT A fixin plAce call 3233423747 For 75$ For a WhoLE nEw lCd ANd tHEy inSTALL iT

Posted on Feb 18, 2009

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My side kick its on but the screen light dont want to turn on i only can see a little bit i need help please and my camara dont want to work

Posted on Nov 28, 2008

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I have a sidekic 3 but my sidekick when u turn it off n turn it back on the setting botton works gud, but if it lock and it tells u to hold the 2 bottons n u do it then the setting botton dnt wok that gos for the back botton all so....... if any1 noes how to fix it plz tell me or email me at Yungboy50@tmail.com

Posted on Oct 18, 2008

I need new buttons can u hook me up email jwat170@aol.com

Posted on Mar 27, 2008

When i turn my sidekick 3 on it puts up the 4 buttens n then dose nothing after that

Posted on Feb 07, 2008

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I can fix your sk if tmobile wont for $45 ill give you A WHOLE NEW CHARGER PORT
i am the sidekick doctor
call me 347.845.7151

Posted on Oct 25, 2007

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My phone was fully charged i had the problem were i kept having to play with the wire then oday my phone jus stop working all together plz help me thank you

Posted on Oct 23, 2008

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My friend had the same problem with the screen not lighting up keyboard. my friend, her screen was cracked&dropped it in water.
basic questions:
1:is the screen cracked?
2:any water damage?(dropped it in water.)
3:dropped it alot?
So i assume that that is the problem. But i could be wrong.

Posted on Jun 27, 2008

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Guest on FEB 07, 2008

Try this fix


Sidkekick 3 stops booting with the 4 Danger icons on a white screen

1) Remove the battery from your device
2) Flip open the screen
3) with the battery removed, press and hold the W key on the keyboard. Press and hold it and don't let go until I say so. :)
4) Put the battery in (you're still holding "W" right? Good). This is a little tricky to do but you can do it.
5) Keep holding W! :)
6) The device will boot to a screen that has a picture of a SK with Xs for eyes and stars spinning around it's head, like it's been clonked on the head. When you see this, you can let go of the "W" key.
7) After a few more seconds you'll see a screen that says "Sorry! Please restart your device by selecting the Reboot button. If this screen appears again, contact Customer Care."
8) Click the Reboot button on the screen, and hope for the best.

This *might* fix your problem. If it doesn't, there's no point in repeating the steps, just call customer care and have them replace your device. However, a lot of times I've seen an SK3 stuck on that screen, those steps above will fix it.

It's not a workaround, it's a fix. If that fixes it you won't have to worry about your device having a problem, because it won't have a problem anymore.

The only thing this "fix" will help with is if your device stops booting with the 4 Danger icons on a white screen. That's it. It won't do any other magical fix for any other problem. It's really *not* worth the time and hassle to try to use this trick to fix anything else, because if your device boots at *all* past those 4 icons, then this fix, she will do nothing. :)


from www.repairmysidekick.org

Posted on Feb 07, 2008

  • Terry Fritsch
    Terry Fritsch Dec 14, 2008

    4durham -



    The charging port on the Sidekick 3 is prone to early failure. The easiest and cheapest solution is to get an external charger.



    They run about 30 dollars. I suggest an extra battery so you can have one charging while the other is in use. Total cost for both is about 35 dollars.



    Sidekick 3 Charging Cradle with Spare Battery Slot



    Extra Sidekick 3 Battery



    check out cellulardr.com for the repair. It will run about 80 dollars though.



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Posted on Jan 02, 2017

  • 226 Answers

SOURCE: T-Mobile won't fix my Sidekick 3

best bet is the mini usb jack is faulty where the charger plugs in to. could be the charging base needs to be re soldered. take it to an electronics tech, or your local service centre.

good luck

Posted on Dec 29, 2009

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Find a friend that has a sidekick 3 or sidekick ID and try out their battery. If it powers up, it is your charging port.

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