Question about Avaya Definity 6408D Corded Phone
I am in an office environment. I just swopped a non-caller id phone with a caller id phone. The calls come through just fine, but the caller ID part doesn't work. It's not displaying incoming calls. Does the phone have to be reset in some way or does something have to be done with the actual phone line? The phone line the caller ID phone came from was exactly the same(just different extension) and it worked just fine. Thanks!
This is a Definity system phone. The phones themselves have nothing to do with caller ID, it's the system that handles it. The phone line has to have the caller ID service AND the phone system needs to collect the information and then display it on your phone. If you are sure caller ID service is available on the phone line you are using than this is a programming issue. Definity is a huge system and you cannot program it yourself. Someone in your building is either in charge of making simple changes in the phone system or contacting the company that makes these changes for you.
Posted on Aug 21, 2007
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