Question about Creative Labs ZEN V Plus MP3 Player

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Dark screen for my creative zen?

This is my 2nd mp3 player (creative zen, 2gb) and after a while my screen just goes dark. I can't tell what songs are in my library or do anything else because I can't see whats going on. But, I can still hear music. Can you help me please?

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  • Anonymous Nov 09, 2007

    my screen is also dark and i can still hear music also, the inside of the screen looks scratched

  • blu3jay Nov 13, 2007

    My daughter's Zen was stepped on and the screen has been dark since. I guess that means the display is cracked somewhere and needs to be replaced. How/where can I get that done? I've googled for an answer but I'm not finding anything.


  • Anonymous Dec 13, 2007

    zen goes black cant hear or see songs

  • salim demir Feb 20, 2008


  • Tech455 Mar 19, 2008

    how do i contact creative zen to have it replaced or where do i go to have it replaced?

  • Anonymous Jun 23, 2008

    the same

  • mekrupp Aug 06, 2008

    The LCD display has gone out on my Zen V plus. The player still works just can not see my display? I purchased the player about a year ago.

  • Dan1991 Aug 15, 2008

    my screen on day just went black but it still plays

  • Anonymous Oct 07, 2008

    it seems to have gradually got darker and darker... i could almost see it at first, now it's pretty much impossible

  • cojocariucar Oct 14, 2008

    One day I plugged my zen v in and it just didnt light up. I hear fine but I cant see anything but vague vague light.

  • Anonymous Nov 18, 2008

    Same problem here, music plays but can't see the screen at all. It's gone from bad to not being able to see it all.

  • Anonymous Jan 12, 2009

    same problem, it looks impossible to fix becuase there is no screws or any way in getting into the inside. Looks like a lost cause....

  • Anonymous Mar 08, 2009

    same here. Nothing seems to work: recharging, rebooting, formatting... nothing. And I've had the stupid thing for only three months.

  • sweet lolz Apr 06, 2009

    i have normal zen just the rectangle i bought new earphones today plugged them in and the mp3 wont turn on but it still plays music what do i do with it

  • Anonymous Apr 14, 2009

    the screen is totally dark. i can't read anything on it at all.

  • Anonymous Apr 20, 2009

    MY screen went almost completely dark with VERY little contrast, in light you can see nothing but in the dark you can somewhat see the images on the screen. It still functions fine aside from not being able to see ****.

  • zomg137 May 21, 2009

    I have the same problem, only this morning the music for me stopped working too. (after I clumsily dropped it while rushing to class...) I've had it for two years. It's been dropped several times in its lifetime, but I didn't even drop it or do anything to it when the screen went dark.



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The previous poster is right; I do repairs on these all the time, and the most common problem is a cracked screen. The crack is on the back so you can't see it. The screen will need to be replaced. 

Posted on Oct 21, 2007

  • aeroz18 Oct 21, 2007


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Plz tell me what steps u take to be able to still listen to the music....plz....plz....plz

Posted on Sep 03, 2008

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I have the exact same problem. I just got a new one, but it was a pain to have to put all the songs back on to it. You should probably bring it to an electric store or something and see if they can fix it.

Posted on Apr 19, 2010

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It seems that you may need to have the lcd changed or reconnected. if it is going dark, it is probably that the screen is faulty and that is or has gone out on you. connie

Posted on Aug 21, 2007

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