Question about BenQ CRW 4012A (99.B9712.036) CD-RW Burner

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Phillips dvd rw 16x double capacity series

Hello, none of my media burners were able to find my philips dvd rw and my computer labelled it as a cd writer. I seached my computer for a solution with no luck so i decided to unistall it. The prblem is i have no idea how to reinstall it, please sa y that you can help

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What did you uninstall if you meant the drivers then thats all you do. Rollback to the last driver. You say media burners are having a problem reading your Phillips dvd rw. Does Windows read it does windows see the drive? if it does the problem lies with the media burners though I cant quite fathom what you mean "Media Burners" are talking about Media Player 11 Nero 7 and so on ifn so this is a software problem not a hardware. Normally software is remedied like a product with drivers to run it. Hardware ahs firmware to make the hardware go.

Posted on Sep 01, 2007


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Turn your computer off, and unplug the AC power.

Open up your computer, and unplug the "data" and "power" cables from the DVD-drive, and then reconnect them. Check that the "other" end of the "data" cable is firmly attached to the motherboard.

Reconnect the power, and restart the computer.
Press DEL to enter BIOS-setup mode.
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If it is not detected, it probably is electronically "dead", and needs to be replaced.

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