Question about Philips GoGear HDD6330 MP3 Player

6 Answers

Connect to PC and use device manager to repair

When I disconect the player from the charger I get the following message "Connect to PC and use device manager to repair" then shuts down. After connecting to device manager it tells me the device is working properly. How to fix?

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  • Anonymous Nov 03, 2007

    when i turn it on it says "connect to PC and use the Device Manager to repair" how do i fix it

  • jasveen Dec 11, 2007

    When I disconect the player from the charger I get the following
    message "Connect to PC and use device manager to repair" then shuts
    down. After connecting to device manager it tells me the device is
    working properly. How to fix?

  • akifkose Dec 15, 2007

    please help me!!! i have the same problem and i couldn't fix it
    and i lost my software cd now i cannot find it on the internet somebody help me i don't know what to do

  • Anonymous Jan 21, 2008

    i have the same problem

  • Sameer Khan
    Sameer Khan Apr 06, 2008

    WHEN EVER I TURN ON MY MP$ PLAYER A MESSAGE IS DISPLAYED CONNECT WITH PC AND OPEN DEVICE MANAGER TO REPAIR

  • annaie Apr 19, 2008

    when i turn on my philps mp3 player it says connect to pc and go to device manager to repair caan anyone help

  • Anonymous May 08, 2008

    GoGear

  • krissy29 Jun 23, 2008

    I have the same problem with this device. I dont know what to do with it when it says that its working properly and it really isn't. I cant even get my music off of the device or anything. Please help, it would be MUCH appreciated.

  • Anonymous Jun 30, 2008

    same problem

  • Anonymous Aug 07, 2008

    El mp4, se enciende , luego pide que lo conecte al pc para reparación y se apaga

  • rmaneneka Aug 12, 2008

    i have the same problem my MP3 player was disconected from PC without rejecting it and now is telling me to connect to PC and use device manager to repair. I don't know what to do.

  • Anonymous Nov 04, 2008

    i conected myfrainds mp3 player to charge without downloading cd. what do i do

  • midnight-01 Nov 06, 2008

    When I disconect the player from the charger I get the following message "Connect to PC and use device manager to repair" then shuts down. After connecting to device manager it tells me the device is working properly. How to fix?

  • Anonymous Nov 06, 2008

    When ever I turn my mp3 player on, it comes up, Connect to Pc, and use Device Manager to repair, and then shuts off.

    What do I do?

  • Anonymous Nov 13, 2008

    mi mp4 me dice esto, Conexión al PC y utilizar el Administrador de dispositivos para reparar problema

  • Anonymous Mar 13, 2009

    everytime i unpluge my mp3 player from my pc it says to coonect it to my pc to have device manager to repair it

  • nisse007 Mar 28, 2009

    its the same with mine.!

  • hannibal_30 Apr 03, 2009

    I lost all the documents that are supposed to be on the player please help my email is hannibal.30@hotmail.com

  • hannibal_30 Apr 03, 2009

    The Gogear HDD6330 doesnt have any documents in it And keep on saying connect to Pc please help my email is hannibal.30@hotmail.com

  • Anonymous Apr 09, 2009

    When ever i switch on my 2 gb phillips gogear i pod i am getting ' connect to PC and go to file manager to repair.

  • spitumz Apr 09, 2009

    When i turn on my mp3 player it says connect to pc and use device manager to repair, thens it turns off.

  • osvaldo_leo Apr 09, 2009

    cada que enciendo mi mp3 aparece el siguiente mensaje Conectar al PC y utilizar el Administrador de dispositivos para reparar" y luego se apaga como puedo arreglarlo









































  • tina43 Apr 21, 2009

    when i turn on my 2 gb philips mp3 player.
    it says the following"connect to pc and use device manager to repair and when i put it to charge on the computer it cant find the device or anything.
    it doesnt connect to it...
    please help.
    i really cant live without my music. and for now i dont have enough money to get an ipod. i dont want another mp3 player.

  • desaisanjay May 21, 2009

    When tured on connect to pc & use device manager to repair

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If you have the software conect the device to the computer; press volumen + with on/off switch at same time; then press volumen - anh hold it. The software recognice the device and you can update the firmware or repair it.

Posted on Mar 11, 2008

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I wanna repair my philips now plis!!

Posted on Sep 24, 2008

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Just format your device..n u"ll b sorted ;)

Posted on Oct 11, 2009

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When I disconect the player from the charger I get the following message "Connect to PC and use device manager to repair" then shuts down. After connecting to device manager it tells me the device is working properly. How to fix?

Posted on Nov 13, 2008

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Im the proplme plize pripere my philips

Posted on Jan 08, 2013

Try uploading firmware 2.4 to device from philips web site

Posted on Sep 19, 2007

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Posted on Jan 02, 2017

ThaMp3Doctor
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SOURCE: Connect to PC and use device manager to repair

If you have a Philips HDD Series, it will not work with Windows Vista or Windows Media Player 11 except for briefly, then the player will stop working one day. Your only hope is to use it with Windows XP and Windows Media Player 10 - it is, basically, an obsolete player at this point in time.

The Philips Device Manager has a strange feature - it only properly updates your device if you have the newest version of the Device Manager:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Update" tab

-Tha Mp3 Doctor

Posted on Mar 31, 2009

  • 93 Answers

SOURCE: When I disconect the player from the charger I get

Hi there !!

This is because of the old firmware you are using in the player. Go to link below to download the latest firmware 3. & everything will get back to normal.

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYERS_SU&cat=MP3_PLAYERS_CA&grp=PORTABLE_ENTERTAINMENT_GR&session=20090908093859_59.164.5.137&ctn=SA261/17&ds=SA261/17&mid=Link_Software&hlt=Link_Software

Here's the instructions, how to update firmware in the music player:

Software/driver information
===========================

Firmware upgrade readme file - GoGear Digital AudioPlayer SA261 , SA260, SA255, SA250
Firmware (FW) version 3.0 + Philips driver for WindowsMedia Player


Benefits
========
By upgrading you will gain access to the followingenhanced functionalities:
- Solving the problem with occasional hang up afterfirmware upgrade.
- Adding of a Help file in Device Manager that user maycall up the file by pressing F1.

Do I need the software?
=======================
- Press the MENU key
- Scroll down to Settings
- Enter Settings by pressing the > key
- Scroll down to Information
- Enter Information by pressing the > key
- You will see FW Vers: xxx, where xxx is the version
- If you already have the latest version, there is noneed to upgrade.


Compatibility
================
Please make sure that your PC is running on one of thefollowing operating systems to perform the upgrade
- Windows 2000 �V SP4 (or above)
http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp
- Windows XP (home or Professional) SP1 (or above)
http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

How to download the software to your PC
=======================================
- Launch the Windows Explorer
- Enter the Philips support site at urlhttp://www.philips.com/support
- Select your resided country & language
- Enter the model number
- Click on Software under Product Support
- Double click your desired language under Firmwareupgrade software to download the firmware to your PC.
- Download the file in a temp directory on your PC.


How to upload the software to your device
=========================================

- Run the SA_PKG_xxx.exe file to install the DeviceManager with the new firmware
- Connect your GoGear to the PC using the provided USBcable
- Make sure that you have a new battery inserted.
- On your PC, double-click on the Philips GoGear DigitalAudio player icon to run / start the same.
- A dialogue box will pop up; click Upgrade to start theupgrading of the firmware.
(Please do notdisconnect the device during the upgrading process as this interruption maydamage the firmware!)
- Follow all screen instructions to complete the firmwareupgrade.
- The Device Manager will close automatically once thesuccess message is displayed.
- Close all opened application and then safely removeyour GoGear micro jukebox by clicking on the eject icon in your task traybar.
When prompted,��The USB Mass Storage Device can now be safely removed from the system��,click OK and unplug your micro jukebox.
- Once the GoGear micro jukebox is disconnected from thecomputer, the display will show ��Firmware Upgrading�� for a couple of secondsand then start up as usual.
If the messagedoes not disappear after 2 minutes, do a soft reset by pressing and holding theplay key and the volume + key for a couple of seconds.
- Your GoGear firmware has been upgraded after you seethe "upgrading" message.

Note
=========
Windows XP and Windows 2000 users: Your device will beautomatically disconnected as soon as Device Manager finishes interacting withyour device.


Regard's
Anurag Shukla

Posted on Sep 08, 2009

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1 Answer

My philips HDD14xx gogear says please connect to pc and when I connect it still doesn't work


Hi fathy eldin,

For more information on the Philips GoGear SA6045, like FAQ's, software, manuals and more, visit http://ow.ly/5R5Ud.

There is an FAQ on PC Recognition @ http://ow.ly/5R5YV, but I would consider performing a Repair/Recovery, which oftentimes resolves these types of issues and also updates the firmware in the process.

Try doing a soft reset first.

  1. Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
  2. Hold until the player shuts down.
  3. Power on the player again by using the Power on/off key.
Note: Your songs and data will not be lost or corrupted by a soft reset.

If soft reset does not work, then you may have to use the Device Manager to REPAIR/RECOVER your player:

  1. If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
  2. Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
  3. Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
  4. Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.070327115306_18301.gif
  5. Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
    070327115511_18302.gif
  6. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.

Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.

If you have any additional questions or issues, Consumer Care can be reached at 1-888-744-5477.

Hope this helps! If so, please let me know by rating this solution so that I can help others more effectively!

Aug 01, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

My Philips MP3 got hanged once I tried to charge it through computer.


I would recommend you to try doing a soft reset.

A. Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
B. Hold until the player shuts down.
C. Power on the player again by using the Power on/off key.

Note: Your songs and data will not be lost or corrupted by a soft reset.

If soft reset does not work, then you may have to use the Device Manager to recover your player:

A. If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
B. Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
C. Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
D. Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.
E. Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
F. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.

Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.

Hope that helps resolve the issue.

Regards

Anand

Apr 27, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Update at 96% and freeze


Try doing a soft reset.
Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
Hold until the player shuts down.
Power on the player again by using the Power on/off key.
Note: Your songs and data will not be lost or corrupted by a soft reset.
If soft reset does not work, then you may have to use the Device Manager to recover your player:
If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
Select the device name and then click OK and REPAIR.
IMPORTANT: All music & content of your device will be erased once the Player is repaired.
Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.
Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.

Feb 27, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

It seemed to be playing fine this morning in the car, but when I disconnected it, it just froze and now it won't do anything. What's next?


Try doing a soft reset.
  1. Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
  2. Hold until the player shuts down.
  3. Power on the player again by using the Power on/off key.
Note: Your songs and data will not be lost or corrupted by a soft reset.
If soft reset does not work, then you may have to use the Device Manager to recover your player:
  1. If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA6045/37&scy=us&slg=en and scrolling down the right side where it says device manager/firmware updater.
  2. Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on y our PC. Select the REPAIR tab on the dialogue box.
  3. Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
  4. Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.
  5. Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
    1. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
    Once the Player is disconnected from the computer, the display will show “Firmware Upgrading” for a couple of seconds and then start up as usual.

Aug 19, 2010 | Philips GOGEAR SA6045 MP3 Player

1 Answer

When i turn on mp3 player it says phillips for a minute then says file system error then shuts off then i hook it up to the computer and the phillips thing dosent come on its like its not hooked up but...


Hello.
Welcome To Fixya Community.
Glad to Help You Sir ^^

Most likely this kind of problems occurs when the Mp3 Player's Firmware Corrupted, In Order to Fix that you shud upgrade/install the Firmware to your Mp3 Player.Please Follow these Steps to Fix Your Problem:

  1. Download the attached zip file into a temp folder of your PC
  2. Unzip the file into the temp folder and then double click theDM_WEB_ENG.exe file to install the latest version of the Device Manageron your PC
  3. Follow screen instructions to complete the installation of the latest version of the Device Manager application on your PC..
  4. Connect the GoGear to the power supply with the AC/DC adapter.
  5. Make sure all other applications such as Philips Device Plug-in,Windows Media Player or Windows Explorer that accessing the device areclosed or else Device Manager will not recognize the device. Launch theDevice Manager at Start->Programs->Philips DeviceManager->Philips Device Manager on your PC.
  6. Select the REPAIR tab on the dialogue box and then click Repair to start repairing.
    IMPORTANT: All music & content of the device will be erased once the GoGear is repaired.
  7. Once the repair is complete a dialogue box will pop up; click OK andunplug the GoGear from the computer. Follow all screen instructions tocomplete the repair.
  8. The Device Manager will close automatically once the success message isdisplayed. Close all opened application and then unplug your device.
Once the GoGear is disconnected from the computer, the display willshow “Firmware Upgrading” for a couple of seconds and then start up asusual. You will then need to re-sync the GoGear using Windows MediaPlayer to place your files back on the GoGear.



Downloads:
HDD6320_6330_DM_WEB_EN​G_5_2.zip
Additional Help:
Philips GoGear Jukebox HDD6330 Manual Guide

Thank You for Using Fixya
Please Don't Hesitate asking me If you need any Further Info.
Good Luck


Nov 05, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

When I disconect the player from the charger I get the following message "Connect to PC and use device manager to repair" then shuts down. After connecting to device manager it tells me the device is...


Hi there !!

This is because of the old firmware you are using in the player. Go to link below to download the latest firmware 3. & everything will get back to normal.

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYERS_SU&cat=MP3_PLAYERS_CA&grp=PORTABLE_ENTERTAINMENT_GR&session=20090908093859_59.164.5.137&ctn=SA261/17&ds=SA261/17&mid=Link_Software&hlt=Link_Software

Here's the instructions, how to update firmware in the music player:

Software/driver information
===========================

Firmware upgrade readme file - GoGear Digital AudioPlayer SA261 , SA260, SA255, SA250
Firmware (FW) version 3.0 + Philips driver for WindowsMedia Player


Benefits
========
By upgrading you will gain access to the followingenhanced functionalities:
- Solving the problem with occasional hang up afterfirmware upgrade.
- Adding of a Help file in Device Manager that user maycall up the file by pressing F1.

Do I need the software?
=======================
- Press the MENU key
- Scroll down to Settings
- Enter Settings by pressing the > key
- Scroll down to Information
- Enter Information by pressing the > key
- You will see FW Vers: xxx, where xxx is the version
- If you already have the latest version, there is noneed to upgrade.


Compatibility
================
Please make sure that your PC is running on one of thefollowing operating systems to perform the upgrade
- Windows 2000 �V SP4 (or above)
http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp
- Windows XP (home or Professional) SP1 (or above)
http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

How to download the software to your PC
=======================================
- Launch the Windows Explorer
- Enter the Philips support site at urlhttp://www.philips.com/support
- Select your resided country & language
- Enter the model number
- Click on Software under Product Support
- Double click your desired language under Firmwareupgrade software to download the firmware to your PC.
- Download the file in a temp directory on your PC.


How to upload the software to your device
=========================================

- Run the SA_PKG_xxx.exe file to install the DeviceManager with the new firmware
- Connect your GoGear to the PC using the provided USBcable
- Make sure that you have a new battery inserted.
- On your PC, double-click on the Philips GoGear DigitalAudio player icon to run / start the same.
- A dialogue box will pop up; click Upgrade to start theupgrading of the firmware.
(Please do notdisconnect the device during the upgrading process as this interruption maydamage the firmware!)
- Follow all screen instructions to complete the firmwareupgrade.
- The Device Manager will close automatically once thesuccess message is displayed.
- Close all opened application and then safely removeyour GoGear micro jukebox by clicking on the eject icon in your task traybar.
When prompted,��The USB Mass Storage Device can now be safely removed from the system��,click OK and unplug your micro jukebox.
- Once the GoGear micro jukebox is disconnected from thecomputer, the display will show ��Firmware Upgrading�� for a couple of secondsand then start up as usual.
If the messagedoes not disappear after 2 minutes, do a soft reset by pressing and holding theplay key and the volume + key for a couple of seconds.
- Your GoGear firmware has been upgraded after you seethe "upgrading" message.

Note
=========
Windows XP and Windows 2000 users: Your device will beautomatically disconnected as soon as Device Manager finishes interacting withyour device.


Regard's
Anurag Shukla

Sep 08, 2009 | Philips GoGear SA261 MP3 Player

2 Answers

My player displays a message


Connect player to pc and power, restart player while holding the volume + key, as soon as the player shuts off, press and hold the volume - key, your device manager will pop up and tell you the player needs repair, let it do so.

Jul 18, 2009 | Philips GoGear HDD6330 MP3 Player

1 Answer

Connect to PC and use device manager to repair


If you have a Philips HDD Series, it will not work with Windows Vista or Windows Media Player 11 except for briefly, then the player will stop working one day. Your only hope is to use it with Windows XP and Windows Media Player 10 - it is, basically, an obsolete player at this point in time.

The Philips Device Manager has a strange feature - it only properly updates your device if you have the newest version of the Device Manager:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Update" tab

-Tha Mp3 Doctor

Mar 30, 2009 | Philips Audio Players & Recorders

1 Answer

Not Detecting Go Gear IN Xp


Connect your Go Gear to the computer
Open the Philips Device Manager - it came on the installation CD
Click on the Repair tab and follow the instructions

When in doubt, follow directions.

-Tha (Mean Grinch) Mp3 Doctor

Dec 21, 2008 | Philips GoGear SA178 MP3 Player

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