Question about Maytag DWU9962 Dishwasher

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Bottom Washer Arm Problem

The bottom washer arm stops turning and is very stiff when turned manually. We've taken it apart and cleaned out the inside, this works but it is happening all the time. If we don't wash our dishes before putting them in the dishwasher. We never used to have to do this. Is there a part (food grinding/clearing) that we need to replace? Thanks for any help you can give!

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Hi Karen P The bottom arm ( well all arms really)is rotated by the water pressure created by the main pump. The bottom arm should spin freely when rotated by hand. If not, then the bush (or plastic bearing) may be worn or sticking. These parts are fairly inexpensive (at worst a new bottom arm will be required). Contact your local Maytag spares supplier and ask for a Bush repair kit for the bottom arm of your model. Regards

Posted on Aug 20, 2007

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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Bottom washer arm doesnt turn, the arm gets caught.


I think that this may solve your problem. Watch this video on youtube.

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GE Dish Washer GSD 2800 DO3 runs a partial cycle...(even empty) and then beep and gives a message on control panel "washer arm blocked". Even ran without dish rack in washer still got the...


the rotating arm has a magnet in it to let the controls know if it is turning. Yours is not turning so
  • check the jets for blockages... you might have to remove the arm to clean them properly
  • make sure there in nothing stopping the arm from turning...spin the arm manually to see if it rotates freely.
  • knives etc sticking upward can stop the arms from rotating on the top rack
  • if you run without the rack the arm will obviously be not telling the electronic it is not blocked because it is not there. the rack must be in the machine with the magnet and the magnet passing correct messages.
  • If there is really no blockage then there is a elect fault that need to be sorted professionally.
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Also inspect the holes in the spray arm that may be stopped up with debris.
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I have a Bosch Dsihwasher - model SGS53A. The lower washer rota arm is not turning. I have checked that water outlets are not blocked in the arm - all clear. The up arm turn normally. Steve


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ok so If your dishwasher has worked fine in the past but, suddenly, your dishes aren't clean after the dishwasher completes all cycles:
1) Check your water heater's temperature dial to be sure it hasn't been changed recently.
2) Be sure dishes haven't prevented the detergent dispenser from opening properly during the wash cycles or kept the spray arms from turning, the lower arm from rising, or the spray from reaching the upper rack's dishes.
3) During the wash cycle, listen to the spray arm spinning inside. If it seems to be spinning poorly, clean out the spray holes in the spray arm(s) with a stiff piece of wire; wait for the machine to cool, and then remove the spray arm(s) by unscrewing the hub cap and lifting the arm(s) off
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Sep 10, 2009 | Dishwashers

1 Answer

Upper rack is not cleaning. Greasy dishes on top seem that dishes are not being washed. Seems the upper water turning dispenser is not working, Bottom rack seems ok. I guess I only have half a dish washer...


Check the upper arm for free spinning, then remove the arm and check that the seam between the upper and lower halves has not split somewhere. Also check all the small holes for debris plugging. Run the machine in wash cycle for a little while with the upper arm off--that should flush out anything blocking the pipe up to the arm. If still nothing from the upper arm, tear down the lower arm assembly down to the deck while noting position of all parts removed. Clean the big screen at the bottom in white vinegar and hot water. Inspect the holes in the bottom for anything blocking them.

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Bissell proheat turbo 2x upright cleaner -how do I reassmeble?



Yeah, it’s annoying that the manual doesn’t give more detailed instructions and drawings to help with this, because you do have to take the roller assembly apart sometimes to clean built-up carpet lint off the unit properly. If you don’t do this, I’d expect you’d have more problems.

I have a different model number Bissell Proheat than yours. Yours may have different parts or go together differently than mine, but I'll tell you how I do it on mine and you can try my way out and see if it helps you.

(In all cases where I use left vs. right or front vs. back, as when these terms are used with a car, I am facing the front of the Bissell. I am NOT behind the Bissell, where I would stand when cleaning carpet with it.)


Here's how I put it together. This takes much longer to describe than to do, once you figure out where everything goes and you get the hang of doing it!

Attach the left arm with the two silver rods (ONLY attach the left arm here-- leave the corresponding right arm, which looks like the left arm except it has no silver rods, off the bottom unit of the Bissell, for now) to the left side of the Bissell, with a silver screw with a built-in washer. The screw hole is on the back end of the arm and the arm dips down towards the front of the Bissell and holds the two brushes in position so that they can turn without striking the top of the underside of the Bissell or dragging on the floor.

Put a small silver washer on each long, silver metal post, where the roller brushes will go, and slide it all the way to the left.

Put the larger rubber belt around both metal posts, about halfway to two-thirds of the way down the metal posts.

Slide the brushes halfway down the metal posts and attach the larger rubber belt to the cog wheel on the left side of each roller brush. Then slide both roller brushes with the large rubber belt attached all the way to the left so that the cog wheels are against the inside of the left arm. As you move the roller brushes almost all the way to the left, you may be blocked from reaching the end until you carefully work the rubber belt around a plastic flange on the inside of the left arm, but do this and be sure the roller brushes are up against the inside of the left arm. Make sure the rubber belt is still on each of the cog wheels when the roller brushes are pushed all the way left. If you turn one roller brush, the other should turn, too, because of the belt attached to both cog wheels.

Put the small belt around the small cog wheel on the bottom unit of the Bissell behind the right end of the back roller brush, and also around the cog wheel on the right end of the back roller brush. (The right cog wheel on the front roller brush is the only one of five cog wheels without a belt, when everything is assembled correctly.)

Put a small silver washer on the right end of the silver rod passing through the back roller brush.

NOW attach the right arm, using a silver screw with a washer, to the middle screw hole on the right side of the bottom unit of the Bissell. The right arm should mirror the left arm, so that the two arms hold both roller brushes in position on the right side and straight across the bottom unit of the Bissell. It is normal for the roller brushes and arms to be able to flex up and down a bit, when everything is put together correctly. The built-in washers on the silver screws which attach the arms keep the arms and roller brushes in the generally correct position but allow them to flex.

Now using your fingers you should be able to slowly spin the roller brushes without the brushes contacting the top of the bottom unit of the Bissell and without dragging too low against the floor. Check one more time and be sure the belts are positioned correctly around four of the five cog wheels.

If everything seems right, attach the two side covers. These are not interchangeable; the left cover only fits on the left. The short black screw goes in the back screw hole, and the long black screw goes in front.

Then attach the front cover. It's important to be careful that the hooks on the front cover are inside the side cover holes designed to hold the hooks before trying to tighten the last screw through the tab on top of the front cover. If you aren't careful about this, it's easy for the front cover to be out of position or to break its tab.

Try powering up the Bissell and see if the rollers spin correctly. Remember that the handle must not be locked upright and the trigger must be depressed with the Bissell turned on before the roller brushes will spin. (Sometimes people complain that nothing happens with the unit turned on and the trigger depressed when the only problem is that the handle is in the locked upright position.)

Good luck!

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1 Answer

Washer arm is all clogged up.


Hi Bob: The center of the arm screws out, is it the top or the bottom? I have a Maytag as well, once you unscrew the center piece the arm shoul come off, there will be a clip in the center, all you do is depress the tabs along the side and pull out. The bottom is similar as well. I hope this helps.

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1 Answer

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