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if you are looking for map updates I have not been successful in transferring data from one unit to another. That requires their "process" experimentation on bypassing their updates on a older roadmate 700 series caused alot of pain.
If you need a firmware update that is available at their website
If you have a unit more than 3 years old don't waste money on updates the new roadmate 1430 or 1470 run about $150 and the 1 touch navigation is much better than the older software. There have also been MAJOR improvements in the GPS receiver and sensitivity is far superior to those units built even just two years ago.
Same thing happened to me. It was working fine yesterday, until I arrived at my destination, then it froze and when I restart it, it stops at the spinning clock. I'm so mad at myself for not researching the update and finding out that this is happening a lot!!
I don't think I have my receipt. It will be interesting to see if Magellan charges me for THEIR mistake!
The flash card hole is supposed to be empty - all you need should be on the hard disk BUT the first Roadmate 700 I purchased was empty i.e. no software loaded. The second failed due to bad power connection, the third worked but was factory refurbished! what a crass organisation Magellan is!!!
Try fiddling with the power connection that goes into the cradle that the unit sits on. The power connection is ultra sensitive. BUT, if you've only just bought the unit then you are in luck - return it and get your money - back Magellan Support is extremely poor.
I am binning my Roadmate and getting a Tomtom720 Go series with maps and cameras preloaded - it auto updates when it is on its cradle attached to my PC/internet.