Control panel not responding to touch -- NOT in locked mode!

see the details and fix it. God bless you
Touchpad and Control Panel If the microwave buttons don't work the touchpad and control panel assembly are probably defective.

Touchpad If the microwave buttons don't work the touchpad might be at fault. Generally speaking, if the dishwasher display is working and some of the buttons respond correctly but some don't, the problem is with the touchpad.

User Control and Display Board If the microwave buttons don't work the main control board is most likely defective and will need to be replaced.

Main Control Board If the microwave buttons don't work the main control board is most likely defective and will need to be replaced.

SEE THIS CAUSES AND FIX IT. God bless you
Touchpad and Control Panel If the microwave buttons don't work the touchpad and control panel assembly are probably defective.

Touchpad If the microwave buttons don't work the touchpad might be at fault. Generally speaking, if the display is working and some of the buttons respond correctly but some don't, the problem is with the touchpad.
ser Control and Display Board If the microwave buttons don't work the main control board is most likely defective and will need to be replaced.

Main Control Board If the microwave buttons don't work the main control board is most likely defective and will need to be replaced.

see this causes and fix it. God bless you
Touchpad and Control Panel If the microwave buttons don't work the touchpad and control panel assembly are probably defective.

Touchpad If the microwave buttons don't work the touchpad might be at fault. Generally speaking, if the display is working and some of the buttons respond correctly but some don't, the problem is with the touchpad.

User Control and Display Board If the microwave buttons don't work the main control board is most likely defective and will need to be replaced.

Main Control Board If the microwave buttons don't work the main control board is most likely defective and will need to be replaced.

Unplug the microwave oven for 10 minutes in a attempt to reset the microprocessor ic, press and hold the start button for the same time and release. Now plug everything back in hopes it will restart, if no change! the keypad control board will need to be replaced along with other unknown parts, due to the nature of damage far cheaper to replace.

HELLO.

The solution is to troubleshoot the microwave as explained below.

1 Check the power supply. Make sure the microwave is firmly plugged into a working electrical outlet and that your wall outlet is active if your home uses outlets controlled by a wall switch. Check your home's fuses or circuit breakers to ensure they have not been tripped. Without power the microwave will not respond to any input.

2 Make sure the parental lock is inactive. Some ovens, like the one shown in the image above, feature a keypad lock to prevent children playing with the controls. Most keypad locks can be cancelled by holding down a button or combination of buttons for a few seconds.

3 Make sure the door is firmly closed. Some microwave ovens will not allow any control panel input if the door is open.

4 Remove the microwave from the power, wait 10 seconds, then plug it back in. This will reset the microwave oven if there is a temporary problem with the software.

5 Press the "Stop/Cancel" button several times to cancel the current operation and return the microwave to standby mode. Re-enter your cooking instructions using the keypad as usual.

please let me know the outcome..

thanks.

Sounds like a bad control board. First just check and make sure all of your connectors are in tight. Part numbers for the control board is 53001806 you could have a bad touch panel. rare and not typical but can happen part number for that is 53002019. I would probably buy both of those parts plug in the new panel into the existing control board and see of everything works. if so replace the touch panel and send the control board back. If it still does not work then swap the control board and send the touch panel back. hope that helps

These units are known for this problem. You cook on stove and stream gets into keypad causing keypad not to respond anymore. The good news is keypad can be replaced, the bad news is it will happen again and the keypad costs around $125. GE will not admit to any problem, but I see this problem alot. You can get a new keypad at appliancepartspros.com

you should change the touch panel and or the control module.check to make sure the power supplied is correct and all connections to the board are all secure.

Very common , You need to replace the switch membrain , this is the entire touch pad , they are not to much $ , and you should find it easy online.
Phil

check the touch pad , and check the control panel...