Jammed cartridge I am not able to remove the cartridge from this printer. As I slide it out, appearing to be "on track", it seems to get stuck on something on the right side (facing the open machine) but I cannot see what, if anything, is blocking. The left side of the cartridge (facing the open machine) goes down lower than the other side when I try to pull it out. But, it only gets about halfway out before the right side becomes immovable. This is the first time I have had this issue, and I am on my 8th or so cartridge. Every manipulation of the cartridge has not helped, and pulling hard doesn't help either.

I had this issue and contacted epson support. They had me open the top to access the cartridges and physically slide the cartridge from its resting place over to the other side and and there was a small piece of paper that got caught in a print and was between the the ink and the cleaners. I then needed to physically move the cartridges back to the resting place and then close the top. Then on the printer, go to the menu and clean the nossels and the test the cartridge. if the lines are broken at all or you dont see words at the top of the test page, then clean the nozzles again. complete this and print a test page or copy. I was good to go.

It is best to power up the printer before removing an ink cartridge. If that is not possible, then push the power button to release any stored electricity and then grab the cartridge and slide it towards you. The cartridge is in a holder that is connected to a bar that goes straight acrossed. It should slide when pulled? If it is locked down, then remove the screws that hold the top case and remove it to expose the cartride and remove it.

Hi there maximum time we found it is a the head problem. The print head is what the cartridges sit in inside of the printer. For resolve the problem please follow these.


Open the printer and wait for the carriage to slide over. Some how if its not come then Unplug the printer & Manually slide the carriage.
Now Remove the ink cartridges from the print head & Use wet warm cotton swab or use alcohol to thoroughly clean the print head.
Repeat this until there is no ink residue coming off on the cotton swab. After finished it make the head dry then fix it back. Now Try to print something now

If that does not work then follow the next step.


Remove the printer data cable & restart the PC & printer. Then fit back the data cable & turn on the printer. Hope that's start working , if no luck then Uninstall the printer driver & restart the PC & Printer both again. Now install the driver of the printer and connect it with PC ,Turn on printer & go for a test print from the printer preference. Thanks & waiting for your reply.

Hi, it seems that it's a cartridge problem. That's the most probable reason why you're getting that error code. Try this out.
1. Remove cartridges.
2. Unplug printer from power outlet.
3. Then, plug printer back in power outlet after 10-15 seconds.
4. Reinsert cartridges.
If error still appears, redo steps 1, 2 and 3. Then, insert black cartridge first. If error appears, replace black cartridge. If not, insert color cartridge, if error appears, replace color cartridge. Hope this helps.

The cartridge slides in on two rails, you probably got these cross threaded. Look at the angle of the cartridge, it is probably angled. Pull up and out with both hands lifting on the low side and pushing on the higher side. It will take a considerable amount of force if someone was somehow able to get it all the way in while still off-track.

I had the same problem and just got it to work. go to
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00577763&lc=en&dlc=en&cc=us&lang=en&rule=22243&product=441125

go to the section "Moving the carriage" turn on printer and then unplug power. If you still cant move the carrage then remove both toner cartridge and all the trays. Then completely disconnect printer and stand it upright (so paper feed and cartridge tray is on top) Look thru the paper feed area to the left side of toner carrage and you will see a little plastic tab around the bottom back of the carrage. That tab is suppose to be inside a track on the bottom of the carrage. I think that when we put in or took out toner we must have pushed it to hard and that piece jumped out of the track and has "locked" the carrage. I just pushed the carrage up carefully and used a letter opener to move the plastic tab back into place (tab is spring loaded) print working fine now. Hope this solves your problem

I've got the exact same printer. If you push it all the way in you should feel it click into place. If you don't it means, either the track that it slides in on is damaged, or you got the wrong replacement cartridge.

not a solution, my paper feeds past the point where printer would normally begin. Then flashing light changes from green to red and print operation stops. Printer cartridge appears to be stuck in far right area of cartridge track.

Replaced drivers as above and still have the same problem.
Mine started after I had replaced the color cartridge. Mailed the old one to HP already so can't put in old cartridge.

If I unplug printer from computer, I get same results. Does the driver software install in the printer?

Geo

no drivers

I have had this problem with my 7550 for a while now and I finally found this on the HP website and it seems to have fixed my problem, I also replaced all of the cartridges:

Issue While printing from an HP Photosmart printer, the printer screen displays Print cartridge cradle is stuck / clear jam and then press OK . The printer may also make grinding sounds. This can occur after a paper jam when another printer part blocks the cradle. Solution Follow these instructions to adjust the clutch on the printer.

1. Disconnect the USB cable.
2. Press the printer power button to turn off the printer.
3. Disconnect the power cord from the back of the printer.
4. Open the top cover of the printer.
5. Remove the print cartridges from the printer.
6. Slide the cradle to the right side of the printer.
7. Locate the clutch on the left side of the printer.
   NOTE: The clutch is a flat, white, plastic component that rests just above the white roller gear wheel. In the HP Photosmart P1000 and P1100 printers, the clutch is black metal. Figure 1: Printer clutch
8. Remove the rear access door from the back of the printer.
9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
10. Release the clutch and roll the wheels up two more rotations.
11. Reinstall the rear access door.
12. Reinstall the print cartridges and secure the latches in place.
13. Close the top cover and reconnect the power cord.
14. Turn on the printer.
15. Print a test page.