Question about Dell A940 All-In-One InkJet Printer

1 Answer

Problem removing print cartridge.

I am getting an error 502 and I wanted to remove the print cartridge. However, the carrier will not slide to middle position. Do I force it to move to the middle position or is there a unlock mechanism that will allow it to slide easier to middle. Thanks for you assistance.

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  • cfernan62 Aug 19, 2007

    Thanks Zt3000,

    I tried cleaning, but that did not fix the problem. Initially, my wife replaced the ink cartridges with wrong part. It was for A920 Printer. I could not get the carraige to move to center in order to get access to the cartridge. After several button sequences, the cartridge finally released so that I could slide it to the middle.

    Thanks for your response.

    cfernan62

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  • 76 Answers

Error 502 is a hardware problem code. Two solutions for you: 1)On the A940 there seems to be a coating on the metal rod that the cartridges travel on. See it back there? With the power disconnected, wipe this rod with a kleenex and the problem seems to go away. It presents a drag on the cartridges and causes the 502 error. You might have to GENTLY forcibly slide the cartridge a bit to each side to finish cleaning the rod. ONLY DO THIS WITH THE POWER OFF!! 2) Or you can also turn off your printer, then slide the cartriges all the way to the left, and GENTLY wipe the encoding strip running right behind the cartrige carrier.(it will look like a translucent piece of plastic strip in most printers). Wipe it down with a soft cloth gently, then slide the cartriges all the way to the right, and repeat this process. When you are done, simply close the cover, power back up, and see if it will print a test page for you. ZT3000 "Beta tester of "0"s and "1's"

Posted on Aug 19, 2007

  • Stevie Wonderboy Aug 19, 2007

    Oh...before I forget...

    USE A NON-LINT CLOTH, EVEN A PAPER TOWEL WILL WORK.

    ZT3000
    "Beta tester of "0"s and "1's"

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1 Answer

Cartridge error 1203


The 1203 error indicates either a communication failure between one of your cartridges and your printer or a short in one of the cartridges. Please follow the steps below to fix the problem:

1. Power off the AIO and remove the power supply from the back of the unit. Wait 30 seconds, then reinsert the power supply, and power the AIO on. Did the error message return?


Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.


2. Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.


3. Remove both cartridges from the AIO. Close the top cover, reinsert the power supply, and power the AIO on. Did the error message return?


Yes: There is a hardware problem with the printer. Continue to Contacting Lexmark.
No: Continue to Step 4.


4. Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.


5. Insert the color cartridge. Close the top cover, reinsert the power supply, and power the AIO on. Did the error message return?


Yes: Continue to Cleaning the Cartridge Contacts, and then repeat steps 4 and 5 of this procedure. If you have already tried cleaning the contacts, continue to Defective Cartridge Test.
No: Continue to step 6.


6. Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.


7. Insert the black/photo cartridge. Close the top cover, reinsert the power supply, and power the AIO on. Did the error message return?


Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 6 and 7. If you have already tried cleaning the contacts, continue to Defective Cartridge Test.
No: Print a test page. If the test page prints, the error is resolved.


Cleaning the Cartridge Contacts

1. Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.

2. Remove the cartridges. Clean the cartridge contacts (How to Clean the Print Cartridge Nozzles and Contacts Manually).



Source: 1203 Error Message on the Lexmark X7170 All-In-One

Oct 08, 2011 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

Hardware error 0502 from A dell 940


Here is how to fix error 502.

Rick

» Reposition the Encoder Strip on the A940 All-In-One Printer
To reposition the encoder strip, perform the following steps:
  1. Remove the power cord from the unit.
  2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located.
  3. Gently slide the ink cartridge carrier to the middle of the printer.

107894934.gif
Figure 1: Out-of-position encoder strip

  1. Gently move the top part of the printer belt to the right.
  2. Using your index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier.
new_note.jpg Note: There is a small slot that the encoder strip fits into, which is located on the back of the ink cartridge carrier.

While working with the encoder strip, check it for dust or any unclean spots. If any detected, try to clean the strip by wiping it gently with clean cloth.
  1. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.
  2. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

107894933.gif
Figure 2: Correctly seated encoder strip

new_note.jpg Note: If the encoder strip moves at all, it has NOT been repositioned correctly.

  1. Once the encoder strip has been re-seated, close the lid to the unit.
  2. Re-connect the power supply to the All-In-One.
  3. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.

Jun 14, 2011 | Dell A940 All-In-One InkJet Printer

1 Answer

Printer will not print showing error 2200. How do l fix it?


This is a scanner error. You could try the following...
Power off and remove the power supply(Power Cord) from the back of the unit.
Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid.
Open the top cover
Using the carrier belt, move the cartridge carrier to the middle of the unit.
Remove both cartridges, close the top cover, reinsert the power supply, and power on.
IF THE ERROR MESSAGE DID NOT COME BACK....
Power off and remove the power supply from the back of the unit.
Open the top cover
Using the carrier belt, move the cartridge carrier to the middle of the unit.
INSERT THE COLOR CARTRIDGE ONLY,
Close the top cover, reinsert the power supply, and power on
IF THE ERROR MESSAGE RETURNS.. GET A DIFFERENT COLOR CARTRIDGE AND REPEAT THIS PROCESS....
IF THE ERROR MESSAGE IS GONE,
Power down as before, do all the same to get the carrier to the middle of the unit and RE-INSTALL THE BLACK CARTRIDGE.
Power back up as in previous steps...
NO ERROR? SHOULD BE GOOD TO GO..
ERROR?? TRY DIFFERENT BLACK
If after trying all of the above and the error message does not go away, you unit would need serviced (if it's under warranty, it's worth it; if not, you might want to replace it.)

Nov 15, 2010 | Lexmark P6250 All-In-One InkJet Photo...

1 Answer

Displays error 502


Error 502 means that the printer has stalled. Probably caused by the carrier getting stalled or a paper jam. Check of any paper jams or check inside the printer where the cartridges are. Make sure the cartridges are well-seated in the carrier. You can remove the cartridges and insert them back in. Check around the carrier for any foreign objects or any obstruction along its way.

Apr 02, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Error message says remove and check cartridge on right


Turn the printer on.
Lift the lid, to expose the print-carriage.
The cartridges should slide to the "middle" and stop.
Press down on the RIGHT cartridge, to "unlock" it from its carrier.
Remove it.
Inspect it.
Reinsert it.
Press up on the cartridge, until it "clicks" into place in its carrier.
Close the lid.

Nov 17, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

My printer is not printing and it's saying hardware error 0502and i need it for my school work could someone help please


Hi,

This one's a bit tricky, but fixable. Here's what I found:

Re-position the Encoder Strip on your all in one Printer

To re-position the encoder strip, perform the following steps:

1. Remove the power cord from the unit.

2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located.

3. Gently slide the ink cartridge carrier to the middle of the printer.

4. Gently move the top part of the printer belt to the right.

5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier.

NOTE
NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier.

6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.

7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

8. Once the encoder strip has been re-seated, close the lid to the unit.

9. Re-connect the power supply to the All-In-One.

10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.
Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism. Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Sep 01, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

I have error #1203 on screen


The 1203 error message is caused by either a communication failure between one of the printheads (cartridges) and the All-In-One (AIO) or by a short in one of the printheads. The procedures below will help you to resolve this issue.
Troubleshooting a Communication Error between the Cartridge and the Printer
Step Action:
Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds, then reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.

2 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.
3 Remove both cartridges from the AIO. Close the top cover, reinsert the power supply, and power the All-In-One (AIO) on.
Did the error message return?
Yes: There is a hardware problem with the printer. Continue to Contacting Lexmark.
No: Continue to Step 4.

4 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.
5 Insert the color cartridge. Close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 4 and 5. If you have already tried cleaning the contacts, continue to Defective Cartridge Test.
No: Continue to step 6.

6 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.
7 Insert the black cartridge. Close the top cover, reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 6 and 7. If you have already tried cleaning the contacts, skip to Defective Cartridge Test.
No: Print a test page. If the test page prints, the error is resolved.


Cleaning the Cartridge Contacts
NOTE: The embedded links in the table lead to specific troubleshooting documents.
Step Action:
1 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit.
2 Remove the cartridges. Clean the cartridge contacts and the AIO carrier contacts

Defective Cartridge Check
To test the cartridge, replace it with either a new cartridge or a known good cartridge from another printer of this type. If the error message persists, proceed to Contacting Lexmark.

Apr 03, 2009 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

ERROR 0502


Re-position the Encoder Strip on your all in one Printer

To re-position the encoder strip, perform the following steps:

1. Remove the power cord from the unit.

2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located.

3. Gently slide the ink cartridge carrier to the middle of the printer.

4. Gently move the top part of the printer belt to the right.

5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier.

NOTE
NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier.

6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly.

7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip.

8. Once the encoder strip has been re-seated, close the lid to the unit.

9. Re-connect the power supply to the All-In-One.

10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear.

See attached pictures, one for an out or place encoder strip, the other for a well placed strip.

Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism.

Dec 12, 2008 | Lexmark X6170 All-In-One InkJet Printer

2 Answers

Lexmark does not work.


see if this helps you Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds, then reinsert the power supply and power the AIO on. Did the error message return? Yes: Continue to step 2. No: Print a test page. If the test page prints, the error is resolved. 2 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit. 3 Remove both cartridges from the AIO. Close the top cover, reinsert the power supply, and power the All-In-One (AIO) on. Did the error message return? Yes: There is a hardware problem with the printer. Continue to Contacting Lexmark. No: Continue to Step 4. 4 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit. 5 Insert the color cartridge. Close the top cover, reinsert the power supply, and power the AIO on. Did the error message return? Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 4 and 5. If you have already tried cleaning the contacts, continue to Defective Cartridge Test. No: Continue to step 6. 6 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit. 7 Insert the black cartridge. Close the top cover, reinsert the power supply and power the AIO on. Did the error message return? Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 6 and 7. If you have already tried cleaning the contacts, skip to Defective Cartridge Test. No: Print a test page. If the test page prints, the error is resolved. Cleaning the Cartridge Contacts NOTE: The embedded links in the table lead to specific troubleshooting documents. Step Action 1 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit. 2 Remove the cartridges. Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts

Sep 30, 2007 | Lexmark X4270 All-In-One InkJet Printer

5 Answers

Error 0502


Re-position the Encoder Strip on your Printer To re-position the encoder strip, perform the following steps: 1. Remove the power cord from the unit. 2. Lift the lid of the unit, just below the scanner portion of the All-In-One, to expose the inside of the unit where the printer cartridges are located. 3. Gently slide the ink cartridge carrier to the middle of the printer. 4. Gently move the top part of the printer belt to the right. 5. Using an index finger, gently push encoder strip down and then back up to get it back into the slot located on the back of the ink cartridge carrier. NOTE NOTE: There is a small slot that the encoder strip fits into, which is going to be located on the back of the ink cartridge carrier. 6. Gently press the strip first to the rear and then forward to ensure that it is seated correctly. 7. Manually move the ink cartridge carrier to the left, then to the right to check the positioning of the encoder strip. 8. Once the encoder strip has been re-seated, close the lid to the unit. 9. Re-connect the power supply to the All-In-One. 10. Press the Power button. If the encoder strip was re-seated correctly, the Hardware Error: 502 code will not appear. See attached pictures, one for an out or place encoder strip, the other for a well placed strip. Other faults that can bring up this error is a carriage rail that needs cleaning and oiling (so you might want to do that while your inside the thing), and also obstructions to the paper ways. Try removing paper jams, and put the printer upside down to shake loose anything that might jam the mechanism. Good luck!

Jun 06, 2006 | Lexmark X6170 All-In-One InkJet Printer

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