Question about SanDisk Sansa E280 MP3 Player

1 Answer

MP3 files which cause this player to crash

I recently resumed adding files by drag & drop to an e280 with V15 software. It crashed after the third folder with some 23 MP3 files was added. I used the recovery software provided by SanDisc and that took the software back to version 12. First thing I did with this was to load (drag & drop) all 48 folders that I knew worked with version 12 onto the player together with a copy of the System Data folder saved from my first e280 (which completely died from a hardware failure). I had one track that had always failed before which I omitted (This one I copied to SanDisk who confirmed that it crashes the player but have no advice on why) So, I re-ripped it and added it in a new folder of its own. Everything worked fine using the V12 software. So then I connected to the internet to upgrade the software. This loaded OK and V18 was loaded but the player then crashed again during a data base refresh function and the screen went to its now, too familiar, bright but blank mode. I put the player into recovery mode and went back to V12 software. There I deleted all the folders and files from the Music folder on the player. When I removed the player from the PC and restarted it I found that, in spite of the PC showing that the Music folder was empty the re-ripped track and its folder still showed on the player and actually played! It still did after a link to the internet and an upgrade to V18. Now with version 18 running I dragged and dropped my folders of MP3 onto the player, checking that they played OK after each folder was added. By this means I managed to get 32 folders, about 700 tracks, onto the player (still with the phantom re-ripped folder). I had two folders which caused the player to lock up during database refresh along the way but by omitting them was able to move on. Each time a crash occurred I had to reinstall V12 and then upgrade to V18 and start again. Painful but at least I was progressing and I planned to re-rip all the files on the folders which failed as working through one folder at a time to find the problem ones would take too long. Finally I tried to add one more folder which I knew from my first player would work on V18. Except this time it didn't and the player went into its crash display when doing its database refresh. Alas this time the unit won't allow me to get it back to V12. When set to recovery mode and the e200fw01.00.12.exe program from SanDisk is run I get a "Application failed to read the version data" message and the program finishes. The player will then power up but still crashes once it gets about half way through its data base refresh. Any one got any ideas on why some files don?t work, why some files work on V12 software but not on V18., and how can I identify the dodgy ones as they all play fine on various PC based players and on 4 portable CD players, one micro hi-fi player and one car player using SD memory cards?

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 8,596 Answers

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 25, 2008

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My Sansa e280 is not downloading my playlists from Windows Media. I have tried dragging and dropping the playlists from my computer music folder to the Sansa folder and it still will not write to the mp3...


Hello,
The Sansa e280 can be operated in 2 ways of USB connection modes: MSC or MTP.

In MSC mode, viewing the player as a removable disk, the "copy
and paste" or "drag and drop" method will work.
In MSC mode always through the "safely remove hardware" icon, click to remove the player's disk before taking out the USB cable.

In MTP mode, operating the player in software like Windows Media Player: under Library or Sync,
first create a playlist
next sync the playlist.
In MTP mode, follow up the warning or text in the software that gives permission when to disconnect the player.

Apr 11, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

Can't load anything but music files.


Loading Music and Pics and video: link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) Make sure USB mode is MSC sansa converter lets you put video on it...Drag and drop is the easiest way simple. Left click hold Drag Release Drop..

Apr 08, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

Stucked at Refresh database


When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

Feb 27, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

How do i put music on my digital touch mp3/mp4


There are a few different ways to do this. One is to connect it to USB, then go to my computer, find the drive with your player on it. Leave this window open, and then go and open up your music folder, click and hold on the song you want, and drag the folder over to the file folder with you player on it, and let go of button and it will be added. To add all your songs from music folder, click left top song so it is highlighted, then press and HOLD the shift key, the scroll to bottom right last song, click on it. Now all songs should be highlighted, then drag and drop all these files to your mp3/mp4 file folder and they will be added.
The other way is to get windows media player 11. Sync your device with sync button, create a playlist with all your songs, then add them to sync list and hit sync and they will be added to your player

Jan 23, 2010 | Audio Players & Recorders

1 Answer

Lookins for software


HDD14xx GoGear:
manual
software and drivers

The manual shows how to make lists and transfers with your player.

A short guide on how to use Windows Media Player 11:
1. Have WMP11 always on top for "drag and drop" usage
Right click in the head of the WMP11 page:

in Tools > Options... > Player : select "Keep the player on top ..."
Restore Down the size of the WMP11 screen and adjust the size on the
edge(s) as you require for your screen.
2. in [Library] mode: under Playlists "Create Playlist" e.g. "My Playlist"
and Enter: "My Playlist" is added on the right screen side.
3. Open your music maps and ad songs by drag and drop method
onto the right saying "Drag items here"
4. when ready adding songs in [Library] mode: "Save Playlist"
5. in [Sync] mode drag e.g. "My Playlist" under the connected device
and "Start Sync": wait until al files have synchronized: a message
will show up when you can disconnect the player.

Sep 11, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

How to make the mp3 player work


Plug mp3 player in to usb. Does your computer recognize mp3 player? If yes, than go to "start menu" than "my/computer", than you will see drive folder with mp3 player. Leave this window up.

Now find your music folder with songs. Click song file, drag file to mp3 player drive folder and drop it in there. It will be added on your mp3 player.

Another way mabey easier, is to open media player, click sync device, Now media player can read mp3 player. In media player, find your songs in library or the folder that has them. click on "songs" or song file and drag it to the right side of media player and add it to the list of songs that will be added to mp3 player. Once all the songs are in the list on the right side, you can click the button at the bottom and they will be added to mp3 player.



IF YOUR COMPUTER DOESN'T RECOGNIZE YOUR MP3 PLAYER, YOU WILL NEED TO SEARCH AND FIND THE DRIVER FOR IT AND INSTALL IT.

Mar 11, 2009 | Motorola Mobility i870 Cellular Phone

1 Answer

"Files already added" never were!


Make sure the files do not have drm encryption on them.

Nov 15, 2007 | SanDisk Sansa E280 MP3 Player

5 Answers

Samsung j600 mobile phone MP3 player not playing MP3's


If your music files are in a folder you cannot add them to play list, but if you have all your songs singly you can add them to your playlist, I had the same problem tonight with this phone, we added them individually no problem, this has worked but is a lenthly prosses, so far so good, not had a play about with them other than this, still to get them back as an album not yet done, Jackie
Any problems ring virgin, they were very helpful, SGH-J600 User guide not explained very well

Oct 23, 2007 | Samsung SGH-E900 Cellular Phone

1 Answer

Formated the SanDisk Sansa E280


You dragged & dropped files in recovery mode? Recovery mode is only for re-installing the firmware or formatting the device if it is unresponsive. If you are wanting to drag and drop files onto the device, the music needs to be put into the Music folder on the device. If you do not see the Music folder, you will need to enable hidden files and folders on your PC. Best of Luck. p.s. - you can add to this question this doesnt work.

Oct 08, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Adding Pictures


You need to use the Sansa Media Converter to convert and transfer photos and videos. Get it here; http://www.sandiskthailand.com/images/SansaMediaConverter.zip Best of Luck.

Oct 03, 2007 | SanDisk Sansa e260 MP3 Player

Not finding what you are looking for?
SanDisk Sansa E280 MP3 Player Logo

214 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk Audio Players & Recorders Experts

Joe Negus
Joe Negus

Level 2 Expert

652 Answers

Ekse

Level 3 Expert

13434 Answers

 Ben
Ben

Level 1 Expert

27 Answers

Are you a SanDisk Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...