Question about SanDisk Sansa E280 MP3 Player

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MP3 files which cause this player to crash

I recently resumed adding files by drag & drop to an e280 with V15 software. It crashed after the third folder with some 23 MP3 files was added. I used the recovery software provided by SanDisc and that took the software back to version 12. First thing I did with this was to load (drag & drop) all 48 folders that I knew worked with version 12 onto the player together with a copy of the System Data folder saved from my first e280 (which completely died from a hardware failure). I had one track that had always failed before which I omitted (This one I copied to SanDisk who confirmed that it crashes the player but have no advice on why) So, I re-ripped it and added it in a new folder of its own. Everything worked fine using the V12 software. So then I connected to the internet to upgrade the software. This loaded OK and V18 was loaded but the player then crashed again during a data base refresh function and the screen went to its now, too familiar, bright but blank mode. I put the player into recovery mode and went back to V12 software. There I deleted all the folders and files from the Music folder on the player. When I removed the player from the PC and restarted it I found that, in spite of the PC showing that the Music folder was empty the re-ripped track and its folder still showed on the player and actually played! It still did after a link to the internet and an upgrade to V18. Now with version 18 running I dragged and dropped my folders of MP3 onto the player, checking that they played OK after each folder was added. By this means I managed to get 32 folders, about 700 tracks, onto the player (still with the phantom re-ripped folder). I had two folders which caused the player to lock up during database refresh along the way but by omitting them was able to move on. Each time a crash occurred I had to reinstall V12 and then upgrade to V18 and start again. Painful but at least I was progressing and I planned to re-rip all the files on the folders which failed as working through one folder at a time to find the problem ones would take too long. Finally I tried to add one more folder which I knew from my first player would work on V18. Except this time it didn't and the player went into its crash display when doing its database refresh. Alas this time the unit won't allow me to get it back to V12. When set to recovery mode and the e200fw01.00.12.exe program from SanDisk is run I get a "Application failed to read the version data" message and the program finishes. The player will then power up but still crashes once it gets about half way through its data base refresh. Any one got any ideas on why some files don?t work, why some files work on V12 software but not on V18., and how can I identify the dodgy ones as they all play fine on various PC based players and on 4 portable CD players, one micro hi-fi player and one car player using SD memory cards?

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Re: MP3 files which cause this player to crash

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 25, 2008

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