When first turned on, it states: "no space for db. please delete more than 4.0mb", then freezes when you try to get past the "artist" (or other) option. also, i'm completely unable to manage my mp3 on wmp anymore. states: "it is not possible to change sync settings at this time. try again later." i've lost the manual and don't even know how to reset my mp3, never mind tackle this. can u help me?
I have had the same mp3 player, and it usually showed up as an item in My Computer. It stopped showing up this way and I had no way of accessing/changing files. I solved it by using the player's menu to "Restore Default Settings." It doesn't delete the songs in memory, but it did solve this problem!
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are you able to format the player while in msc mode?
right-click on it while in my computer and select the format option, make sure your selecting your mp3 as this will delete all the files off the device. It if says failed to format, try doing it thorugh disk management. To get there you can right-click on my computer and select manage from the drop down menu. From here you will see disk management on the left hand side. Then a larger rectangular box with the drive letter that represents your player, you can right click on this and select format.
Or just try a different computer, if its the same everywhere then youll probably have to end up emailing sandisk, stating everything you tried. They will probably ask you to do a couple more things, but if you keep at it, youll end up with an RMA*.
For Windows XPTM users, you are connecting the device in MTP mode to the computer by default. You will need to set the device to MSC mode, so go to the device menu\Settings\Advanced\Protocol = > Press Play/Pause key to select MSC mode which will appear as such on the screen. Reconnect the device to the computer, and you can now see those files and delete them. DO NOT forget to set the device back to MTP mode when finished, so go to device menu\Setting\Advanced = > Select MTP mode.