Question about HP Officejet 6310 All-In-One InkJet Printer

2 Answers

Scanning how do I scan a document to my computer. when i depress scan, the printer's response is to refer to device documentation that there are no scan options. I do not have the printer manual.

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  • Anonymous Apr 06, 2008

    When trying to scan, ta "No scanner options" message appears on the All-In-One screen.

  • Anonymous May 30, 2008

    is just as u said basically

  • Anonymous Jun 02, 2008

    When I try to scan and press the"hit scan" button, I get the message "no scan options" and "refer to documentation to troubleshoot", then press "ok"; nothing works - what do I do now?

  • djsleeth Jul 08, 2008

    When I try to scan and press the"hit scan" button, I get the message "no scan options" and "refer to documentation to troubleshoot", then press "ok". Nothing is happening. What do I do??

  • peterson_1al Jul 10, 2008

    I can't set up the scanner. When I push the scan button it says, "No scan options - refer to device documentation to troubleshoot. Press ok."

  • Anonymous Jul 16, 2008

    same problem for me - it used to scan - now it won't.



    Robin

  • keygolf Jul 25, 2008

    The scanner does not respond to the scan button except to say it will not find a computer.

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I had the same problem. My issue was that the All in 1 software was not starting up upon boot (lower right hand side of Windows screen). Once I fixed that, the problem is resolved.

Posted on Jul 16, 2008

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Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

Posted on Aug 19, 2007

  • Jerry Pendergrass Aug 19, 2007

    Please use the following link to HP's website to see the entire how to manual for your office jet 6310. I hope this is what you are lookging for.
    http://h10032.www1.hp.com/ctg/Manual/c00...

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Posted on Jan 02, 2017

Benimur
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SOURCE: scanning

Hi old novii, sorry to but in but I had bigmountain on chat.

Hi again Bigmountain, pls download the patch here. If that still does not work uninstall as we have discussed and download/install the new drivers/installers here. So even if your CD is not working, it should still go through with the installation. Please, pls follow installations/on screen instructions.

Hope this be of additional help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on May 14, 2008

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No scan options say refer to device documention to trouble shoot


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

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Hi bigmountain - I'll tell you what. First off are you sure all the software is installed? I don't know how long you've had it. (Sorry, I have to ask these things). Second, I could tell you how to do the things you want to do or send you a link to download the manual. Much easier with pictures. If something's not working after you're sure your doing it right we can take it from there. How does that sound. I'll even throw in the link for you're software in case you don't have it and it not sure if everything's instatalled.

Here's the link for both. Just choose your operating system and you can download the manual (it moght be on the list in the left) and the HP full package software. If rhis solves your problem PLEASE rate this as fixed. If not, DON'T RATE YET,just add a comment and I'll be happy to help you further. Thanks big guy.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1119598&lc=en&cc=us&dlc=en&submit.y=9&submit.x=8&lang=en&cc=us

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