Question about HP DeskJet 960c InkJet Printer

1 Answer

Jammed scrap of paper

My manual, which is for 870cxi - not 960C - says to "remove in/out tray by using removal latch underneath tray." That isn't on the 960C - and I can't get to scrap of paper peeking from cartridge railing area. When I turn on printer, scary loud noises begin.

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  • maica Aug 20, 2007

    The above information immediately solved jammed-paper crisis. THANKS!!!

  • maica Aug 20, 2007

    Information received immediately solved jammed paper crisis. Thanks!!

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I'd be happy to type out the instructions on removing the paper underneath the tray, but this link from HP gives you step by step graphics on how to fix it properly. [Copy all lines and paste in your browser address bar as one single line) http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=28175&prodTypeId=18972&prodSeriesId=28175&objectID=bpd09128 ZT3000 "Beta tester of "0"s and "1's"

Posted on Aug 19, 2007

  • Stevie Wonderboy Aug 19, 2007

    Okay, looks like all you have to do is click on the link above. No copying and pasting involved here.

    (Each forum is different on how it handles web links)

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1 Answer

My HP 8500 a909a states there is a carriage jam. However there is not paper jam. I've tried resetting it and turning off, pluging into wall outlet, removing and replacing the printheads. I think...


Hi, please try this:



1. Remove all media from the output tray.

2. Check the duplexer.



a. Push the button on either side of the duplexer, and then remove the panel or unit.

eibraz_30.jpg

b. Locate any jammed media inside the device, grasp it with both hands and then pull it towards you.

c. If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover.



eibraz_31.jpg

d. Reinsert the duplexer into the device.


3. Open the top cover and remove any debris.

4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following:


a. Ensure the device is turned off and disconnect the power cord.

b. Lift the device off Tray 2.

c. Remove the jammed media from the bottom of the device or from Tray 2.

d. Reposition the device on top of Tray 2.


5. Open the print carriage access door. If there is paper remaining inside the device, ensure the carriage has moved to the right of the device, free any paper scraps or wrinkled media, and pull the media towards you through the top of the device.


6. After clearing the jam, close all covers, turn on the device (if you turned it off) and resend the print job.

Aug 23, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

My hp 8500 is saying paper jam but there never was one


Hi, please try this:

1. Remove all media from the output tray.
2. Check the duplexer.

a. Push the button on either side of the duplexer, and then remove the panel or unit.
eibraz_30.jpg
b. Locate any jammed media inside the device, grasp it with both hands and then pull it towards you.
c. If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover.


eibraz_31.jpg

d. Reinsert the duplexer into the device.

3. Open the top cover and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following:

a. Ensure the device is turned off and disconnect the power cord.
b. Lift the device off Tray 2.
c. Remove the jammed media from the bottom of the device or from Tray 2.
d. Reposition the device on top of Tray 2.

5. Open the print carriage access door. If there is paper remaining inside the device, ensure the carriage has moved to the right of the device, free any paper scraps or wrinkled media, and pull the media towards you through the top of the device.

6. After clearing the jam, close all covers, turn on the device (if you turned it off) and resend the print job.


This is based on the HP 8500 manual. I hope this helps.

Aug 22, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Mfc240 c gives unable to print see troubleshooting guide 51 I have tried all I know to do


The message Paper Jam may appear on the display if the Brother machine is not feeding paper correctly, paper scraps have become stuck in the print head path, the paper is not loaded properly in the paper tray, the jam clear cover located in the back of the machine, is not installed properly or the PE Actuator is missing or damaged.
To solve this problem, please follow the steps listed below:

Note : images shown below are from the representative product and may differ from your Brother machine.


  1. Disconnect the machine from the power supply.

  2. Turn the unit around and remove the Jam Clear Cover from the back of the machine by grasping it at the Center and pulling it straight away from the rear of the machine.

    20090417_91.gif



    Caution DO NOT place the jam clear cover face down as shown in the illustration. You may damage the cover and cause paper jam.



    20090417_92.gif



  3. Look for any paper scraps, jammed paper or foreign objects in the rear of the unit. If anything is found, remove it.


    20090417_93.gif


    Be careful not to touch the feed roller.


    20090417_94.gif


  4. Remove the Paper Tray from the machine.


    20090417_95.gif



  5. Remove any remaining or jammed paper from the front of the machine.


    20090417_96.gif

  6. Look inside the machine, where the paper tray was installed and locate the white PE Actuator.


Caution Do not stand the machine on end. Ink may leak from the machine.

20090417_97.gif

20090417_98.gif

The PE Actuator looks like a 2 prong fork or tuning fork and is located near the rear center of the machine where the paper tray slides in. It is located between the 2 gray rollers.

  • If the White PE Actuator is in place, continue to Step 7.

  • If the White PE Actuator is missing, please contact Brother Customer Service from "Contact Us".

Using both hands, use the plastic tabs on both sides of machine to lift the flat-bed scanner until it locks securely into the open position.

  • Carefully examine areas 1 and 2 at the left and right hand ends of the platen area for paper scraps.

  • These scraps may have become saturated with ink and be difficult to see.

  • Use a flashlight if necessary to check thoroughly.

Aug 13, 2011 | Brother Office Equipment & Supplies

1 Answer

Paper jammed when loading paper, don't know how to clear jam


Hi,
Welcome to FixYa.
To clear the paper Jam, follow the steps below.
1. Remove all loose paper from the paper In tray.
2. Do not pull paper jam from under the front cover.
3. If there is more than one sheet stuck in the printer, remove the paper sheet at a time.
4. Make sure no scraps of paper are stuck in the printer.
5. If there is open the door at the back of the printer.
6. Pull the jammed paper out of the printer.
7. Check again to make sure no scraps of paper are stuck in the printer.
8. Close the back door.
9. Restart your computer.
Hope this information will help.
Thank you for using FixYa.


Mar 24, 2011 | HP Photosmart 2610xi All-In-One InkJet...

1 Answer

Cannot remove the paper jam


To clear the message Paper Jam from the display, follow the steps listed below:

NOTE: images shown below are from a representative product and may differ from your Brother machine.


STEP A. Check for and remove any jammed paper or foreign objects in the machine

  1. Unplug the Brother machine from the power outlet.


    Caution Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. Refer to the Related FAQs in the end of the page for information. (only for applicable models)

  2. Lift the scanner cover using the plastic tabs or finger holds, located on the left and right side of the machine until it locks securely into the open position.


    jam_coveropen.gif

    Caution DO NOT touch the encoder strip. The encoder strip is a clear plastic strip in front of the white vinyl band (outlined in red as shown in the picture below). If the encoder gets markings or debris on its surface, it may cause other problems.

    20090511_02.gif






  3. Verify the location of the print head. The print head is a black square object, located behind the encoder strip. The print head moves from left to right.




  4. Move the print head to the middle using your fingers.


    Caution DO NOT touch the encoder strip (marked in red shown below).
    20090511_04.gif

  5. Check for and remove any ripped paper or a foreign object in the left corners or underneath the print head.


    Hint The ripped paper may be very small. Using a flashlight will help you to find the ripped paper.

  6. Turn the machine around and open the Jam Clear Cover (1). Look inside the machine and remove any jammed paper.

    jam03.gif

  7. Close the Jam Clear Cover. Make sure the cover is closed properly.


    jam05.gif

  8. After removing all of the paper scraps, Close the scanner cover by lifting the scanner cover to release the lock. Gently push the green scanner cover support down and then close the cover.

  9. Remove the paper tray (1) from the machine.

    jam01.gif
  10. Place one of your hands under the LCD unit and into the opening of where the paper tray was.

  11. Using your hand, lift the front of the machine approximately 6 inches off the surface.

    jam_6inch.jpg

  12. Look inside the tray areas roof of the machine and a row of black rollers will be aligned across. See picture below.

    jam_exit_roller.jpg

  13. Look in-between each of the black exit rollers for a piece of stuck scrap paper. (A flash light may need to be used if you are having trouble locating the paper scrap).

    jam_paper_scrap_stuck.jpg

  14. Using a pair of tweezers, the paper scrap can be easily removed from the exit rollers.

  15. Place the machine gently down onto the surface.

    • If no paper scraps were found inside the machine, please check the paper in the tray. If the paper is slightly curled, the print head will catch the edge of the paper and tear it. To resolve the issue, the paper in the tray must be replaced and continue to STEP 16.

    • If paper scraps were found and removed from the machine, continue to STEP 16.


  16. Put the paper tray back into the machine.

    20090511_09.gif

  17. Plug the power cord back into the power outlet.

    • If the LCD displays the date and time, go to STEP D.

    • If LCD displays the message "Paper Jam" go to STEP B.


- If the print head is on the right side:

  1. Plug the power cord back into the power outlet and wait for the machine to stop making noises.


  2. Press the Stop/Exit key for approximately 5 seconds until the print head moves to the middle.


  3. Unplug the machine from the power outlet.


    Caution Make sure to unplug the machine. The print head may move and injure your hand. Before you unplug the machine, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. Refer to the Related FAQs in the end of the page for information. (only for applicable models)

  4. Examine the right side of the machine where the print head had been positioned and underneath the print head and remove any pieces of ripped paper or foreign objects.


    Tweezers may be used with caution to remove paper scraps or the foreign objects.


    Hint The ripped paper may be very small. Using a flashlight will help you to find the ripped paper.

  5. After confirm the paper scraps or the foreign objects in the right corners or underneath the print head, go to STEP 6.

Mar 10, 2011 | Brother MFC255CW All-in-One InkJet Printer

1 Answer

Please advise what you charge for solving following problem:\r\n"Paper jam on Brother MFC-260C:Following Brother User's Guide, I removed the Jam Clear Cover, and pulled out jammed paper, but got only...


1. Unplug machines power cord from the power outlet. 2. Lift the scanner cover using the plastic tabs, located on the left and right side of the machine until it locks securely into the open position. 4c89ecbe03c0173ae1000000cd8620c6.gif 3. Remove all of the paper scraps stuck inside the machine. NOTE: The print head can be moved manually with hand to assist with removing all of the paper scraps. 4c89ed1103c0173ae1000000cd8620c6.gif

4. Turn the machine around and open the Jam Clear Cover (1). Look inside the machine and remove any jammed paper. Then close the Jam Clear Cover (1).


4c89ed6103c0173ae1000000cd8620c6.jpg


5. After removing all of the paper scraps, Close the scanner cover by lifting the scanner cover to release the lock. Gently push the green scanner cover support down and then close the cover.

6. Remove the paper tray from the machine.


4c89edc803c0173ae1000000cd8620c6.gif


7. Place one of your hands under the LCD unit and into the opening of where the paper tray was.

8. Using your hand, lift the front of the machine approximately 6 inches off the surface.

4c899e3b1aad6d37e1000000cd8620c6.jpg


9. Look inside the tray areas roof of the machine and you should see a row of black rollers. See picture below.

4c899f921aad6d37e1000000cd8620c6.jpg

10. Look in-between each of the black rollers for a piece of stuck scrap paper. (A flash light may need to be used if you are having trouble locating the paper scrap).


4c898807276d1739e1000000cd8620c6.jpg


11. Using a pair of tweezers, the paper scrap can be easily removed from the exit rollers.

12. Place the machine gently down onto the surface.

- If paper scraps were found and removed from the machine, continue to STEP 13.

- If no paper scraps were found inside the machine, the paper in the tray may be causing the issue. If the paper is slightly curled, the print head will catch the edge of the paper and tear it. To resolve the issue, the paper must be replaced.

- If you do not have replacement paper, follow the rest of this solution, after you have replaced the paper.

- If you replaced the paper, continue to STEP 13.

13. Put the paper tray back into the machine.

4c898ab7276d1739e1000000cd8620c6.gif

Dec 18, 2010 | Brother Office Equipment & Supplies

1 Answer

I have a 18 mo old 8500 OJPro wireless that won't advance the paper, makes a clicking sound and gives a false paper jam error. I have seen a split white gear within a black clutch assembly on the left end...


Follow these steps in the order presented to resolve the paper jam. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c02073375.gif c01994705.gif Step two: Clear the jam from the rear of the product CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Turn the product around so that you can access the rear side. Figure 1: The rear side of the productc01617574.gif
  5. Push in the button on either side of the two-sided printing accessory (duplexer), and then remove the duplexer. Figure 2: Remove the duplexerc02051407.gif 1 - Press the buttons on the sides of the duplexer 2 - Pull the duplexer out of product
  6. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them. Figure 3: Gently remove the jammed paperc02073376.gif CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 4: Remove scraps of paperc02073377.gif
  7. If you do not see jammed paper in the rear access area, push the buttons on the latch on the rear of the duplexer, and then lower the cover. Figure 5: Open the duplexerc01617577.gif 1 - Latch on rear of the duplexer 2 - Duplexer cover
  8. Remove any jammed paper from inside the duplexer.
  9. Close the duplexer cover.
  10. Gently push the duplexer into the product until it snaps firmly into place. Do not press the buttons on the end of the accessory while you reattach it. Figure 6: Reattach the duplexerc01617578.gif
  11. Reconnect the power cord to the rear of the product.
  12. Plug the power cord back into the wall outlet.
  13. Press the Power button (c01602202.gif ) to turn on the product.
Step three: Print a self-test report Follow these steps to print a self-test report. Printing a self-test report verifies if the hardware functions correctly.
  1. Load unused, plain white paper in the input tray.
  2. Press the Power button (c01602202.gif ) to turn on the product.
  3. Press the Setup button (c01726396.gif ).
  4. Press the Right Arrow (c01185072.jpg ) to select Print Report , and then press OK .
  5. Press the Right Arrow (c01185072.jpg ) to select Self-Test Report , and then press OK . The self-test report prints.

Oct 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

How to clear paper jam copier printer


The message Paper Jam may appear on the display if the Brother machine is not feeding paper correctly, paper scraps have become stuck in the print head path, the paper is not loaded properly in the paper tray, the jam clear cover located in the back of the machine, is not installed properly or the PE Actuator is missing or damaged.

To resolve this issue, please follow the steps listed below:


  1. Disconnect the machine from the power supply.
  2. Turn the unit around and remove the Jam Clear Cover from the back of the machine by grasping it at the Center and pulling it straight away from the rear of the machine.
  3. Look for any paper scraps, jammed paper or foreign objects in the rear of the unit. If anything is found, remove it. Be carefull not to touch the feed roller.
3. Remove the paper tray feeder from the front and look inside for bits of paper and check the paper is flat in the tray.

4. Replace tray and back cover and all should be fine.

rover620

Sep 21, 2010 | Brother DCP-330C All-In-One InkJet Printer

1 Answer

Major Paper Jam on Dell 5110


When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.

1. Turn off the printer.
2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again.

If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and we suggest contacting the printer manufacturer for additional assistance and/or repair. *

To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer. Preventing a printer paper jam As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer.

However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring. * If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled. * Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams. *

Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer. * Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper. * Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.
I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.

Regards
Anand

Jul 17, 2009 | Dell 5110cn Laser Printer

1 Answer

Kyocera Printer FS-1800 plus - paper jam Can't find the printer manual. Please provide steps to clear the paper jam and reset the printer.


Hi, first of all,pull out paper tray and check any paper,or scrap jammed.When paper tray is pulled out,open paper transport unit-You have green handle on the right side of machine,in the place of right side of paper tray.Pull out paper transport and remove paper.Just close paper transport unit and paper tray,open and close top cover.

Nov 29, 2007 | Office Equipment & Supplies

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