Question about Canon PowerShot A420 Digital Camera

3 Answers

My Camera When I turn on my camera (canon power shot A420) the LCD screen is blank and reads 'Lens Error, Restart camera'. Can you please help me resolve this problem! Thank you

Posted by on

3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers
Re: My Camera

Try gently turning an knocking the cameras lens..i had the same problem an all it was,was the rubber protction guard had got stuck which is why the lens would not retract back into its try twisting the lens gently or tapping it.well thats what i did

Posted on Apr 27, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Canon Master
  • 4,738 Answers
Re: My Camera

Not necessarily true. This problem is generally caused by dirt or sand getting into the lens worm gear. Try these in order: 1) turn off the camera, remove the flash card and batteries, then reinsert them. 2) turn the camera on and off with the AV cable inserted, 4) rap the camera with the palm of your hand, 5) gently pull on or push close the lens then try to restart. If all the above has not worked, AND if the A4XX camera is no longer under warranty, AND if this problem did not result from the camera being dropped, here's how to fix it, and it's relatively easy: By the way, don't know Justin, but he did a very nice job showing how to open the camera case and clean out the grit and sand from the camera lens drive gear. Make sure you send him an email to thank him

Posted on Sep 08, 2007

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 31 Answers
Re: My Camera

The lens is bent or otherwise stuck inside the camera, unless you replace the lens, there is not much you can do i'm afraid

Posted on Aug 20, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

'Lens error please restart the camera' msg displaying

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

Jul 28, 2010 | Canon PowerShot A420 Digital Camera

1 Answer

Canon PowerShot A420 reset lens error message

Not a solution, but a smilar problem with Canon Power shot A2000IS. Same lens error. reset camera message. Lens alos in fully open position.
Also in Costa Rica.
Any suggestions?

Jun 24, 2009 | Canon IXUS V2 Digital Camera

1 Answer

Canon camera when turned on, lens will not


What you are seeing is a generic error message, starting your camera again won't do anything unfortunately.

You need to replace the lens, we have your lens repair available on our site for about $75! If we can help please let us know.

Owner- Darntoothysam com

Apr 04, 2009 | Canon PowerShot SD750 / IXUS 75 Digital...

1 Answer

Lens Error!

Same problem. The lens is stuck in the zoom position. When the camera is turned on, the lens moves a just afraction like it want to fully open or close, then the camera beeps and prompts with the "Lens Error" Restart Camera. Solutions?

Dec 05, 2008 | Canon PowerShot A550 Digital Camera

3 Answers

Canon PowerShot A420

Elaine, did you accidentally hit the "Disp." button on the back of your camera (upper left button, just below the mode selection wheel). This button turns the LCD screen on or off while taking pictures to save batteries.

Feb 01, 2008 | Canon PowerShot A420 Digital Camera

2 Answers

E 18 problem

the E18 means the lens system has a problem. I had it with my S2 and sometimes it worked, sometimes not. Eventually it stopped working. The only solution was sending it to repair, they changed the lens system.

Best Regards

Nov 19, 2007 | Canon PowerShot S2 IS Digital Camera

1 Answer

Restarting the camera

this would be because there is something stuck in the lens..could be the rubber protection stuck not enabling your lens to pop bback into position.i tried gently tapping the lens an gently twisting it to enable movement in my lens

Aug 13, 2006 | Canon PowerShot A420 Digital Camera

Not finding what you are looking for?
Canon PowerShot A420 Digital Camera Logo

112 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Digital Cameras Experts


Level 2 Expert

246 Answers


Level 3 Expert

2598 Answers


Level 2 Expert

68 Answers

Are you a Canon Digital Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides