Question about Canon PowerShot A420 Digital Camera

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My Camera When I turn on my camera (canon power shot A420) the LCD screen is blank and reads 'Lens Error, Restart camera'. Can you please help me resolve this problem! Thank you

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  • AprilP Aug 18, 2007

    Can anyone help?



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Try gently turning an knocking the cameras lens..i had the same problem an all it was,was the rubber protction guard had got stuck which is why the lens would not retract back into its try twisting the lens gently or tapping it.well thats what i did

Posted on Apr 27, 2008

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Not necessarily true. This problem is generally caused by dirt or sand getting into the lens worm gear. Try these in order: 1) turn off the camera, remove the flash card and batteries, then reinsert them. 2) turn the camera on and off with the AV cable inserted, 4) rap the camera with the palm of your hand, 5) gently pull on or push close the lens then try to restart. If all the above has not worked, AND if the A4XX camera is no longer under warranty, AND if this problem did not result from the camera being dropped, here's how to fix it, and it's relatively easy: By the way, don't know Justin, but he did a very nice job showing how to open the camera case and clean out the grit and sand from the camera lens drive gear. Make sure you send him an email to thank him

Posted on Sep 08, 2007

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The lens is bent or otherwise stuck inside the camera, unless you replace the lens, there is not much you can do i'm afraid

Posted on Aug 20, 2007

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'Lens error please restart the camera' msg displaying

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

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What you are seeing is a generic error message, starting your camera again won't do anything unfortunately.

You need to replace the lens, we have your lens repair available on our site for about $75! If we can help please let us know.

Owner- Darntoothysam com

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this would be because there is something stuck in the lens..could be the rubber protection stuck not enabling your lens to pop bback into position.i tried gently tapping the lens an gently twisting it to enable movement in my lens

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