Question about Motorola Mobility RAZR V3c Cellular Phone

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Need to remove t-mobil from phone and put in at and t.

Right now i have a cingular card in phone and when i turn it on it brings up t-mobil and then at&t comes on and i have signal but if i hit any keys the phone goes to bye t-mobil and shut off. i can not get it to turn back on unless i remove the battery and reinstall. i have a program to unlock the phone but i am not sure how to install it . i have heard that some of the programs realy screws up a phone. i bought it over on e-bay.

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  • 3 more comments 
  • hammer3687 Aug 23, 2007

    t-mobil will not give you a unlock code. mabe you did not understand me. the phone will accept my cingular simms card and irt will bring up at and t. it use to work fine. but all of a sudden it will not let me use any key without shutting down and the screen goody bye t- mobil pops up if i hit a key. it then will not turn back on unless i remove the battery and reinstall it. then the same thing will happen. i also can not get on were ever i need to go to download ringtones . i also want to change the stuff it wants to send you to that is t-mobil. i want it to be info on at&t. help. rhammitt@netpenny.net

  • hammer3687 Aug 25, 2007

    HOW LONG DOES IT TAKE TO GET AN ANSWER BACK WHEN YOU POST IT? I THOUGHT YOU HAD AN EXPERT ON LINE LIVE

  • hammer3687 Sep 04, 2007

    it has ben since 9-17-07 and you have not come up with a fix. please give me my money back.

  • hammer3687 Sep 06, 2007

    i do not think that you understand my problem. the phone will accept my at&t simms card and it has been working for over a month when i got it. the problem is when i turn on the phone it comesup welcome t-mobile and then searches for a network and comes up with at&t start screen. i have towers and it will update with the correct time and date by itself. it is when i hit any key or go to menu it go to the screen goodby t-mobil and the goed black screen and i can not get it to do anything. i have to remove the battery and then the same seqence will happen again. i would be glad to send you the phone if you think you could repair it. but please give me an estiment befor repairs can be made and also how much is it going to cost for you just to look at it.

  • hammer3687 Sep 07, 2007

    THIS IS MY ITEM #140135972091 FOR THE PHONE I GOT FROM E-BAY. I ALSO SENT THE PHONE INTO MOTOROLA FOR REPAIR. THEY SAID IT WAS STILL UNDER WARRENTY. THEY SENT IT BACK TO ME AND INFORMED ME THAT THE PHONE HAD LIQUID DAMAGE. THAT IS A BUNCH OF BUNK. IT HAS NEVER RECEIVED ANY LIQUID DAMAGE. ALSO UNDER THE BATTERY THERE WAS NO COLOR CHANGE TO INDICATE LIQUID DAMAGE. I CONTACTED THEM AGAIN AND JUST RESENT THE PHONE IN AGAIN FOR REINSPECTION. I ALSO ASKED THEM HOW COME IF IT HAS LIQUID DAMAGE WHY DOES THE PHONE COME ON AND GIVE ME AT&T HOME SCREEN AND SHOW TOWERS AND WITH AUTO TIME AND UPDATE. IS THERE ANYTHING IN WRITING ABOUT THE PROBLEM MOTOROLA WAS HAVING WITH THIS STYLE OF PHONE AS TO WHAT IT WAS DOING AND THAT THEY WERE REPLACING PHONES? I THINK THEY WERE TRYING TO BLOW ME OFF. IF THEY DONT DO SOMETHING I AM GOING TO SEND IT INTO A PRIVATE REPAIR PLACE AND HAVE IT CHECKED OUT FOR LIQUID DAMAGE UNLESS YOU HAVE ANOTHER BETTER IDEA. I DONT LIKE HAVING TO PAY FOR A REPAIR IF IT IS NOT MY FAULT. PLEASE ADVISE. THANKS RONALD HAMMITT. RHAMMITT@NETPENNY.NET

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  • 133 Answers

Ok since you bought it on ebay the easiest thing to do is contact emobile at this link http://www.t-mobile.com/Contact.aspx have them unlock it. then get it hooked up to whichever carrier you wanted to use it for. these PROGRAMS you can use to unlock them will ruin your phone.

Posted on Aug 22, 2007

  • 3 more comments 
  • scott gregg
    scott gregg Sep 05, 2007

    http://www.thetravelinsider.info/roadwar...
    Here is a site that has codes to unlock the phones. It costs $5 for the codes. Anyone else is gonna cost you at least 25 and you have to have the cable. check out this site and see if they can get you the code.

  • scott gregg
    scott gregg Sep 06, 2007

    This is not a common problem, so it sounds like you may have a faulty phone. The best way to resolve this is to bring it down to the Motorola service center and get them to fix it. Try to show the problem to the service staff so that they can pinpoint and resolve the issue. Or ask the guy you bought it from for a refund. You can contact Ebay and let them know you were sold a faulty product.

  • scott gregg
    scott gregg Sep 06, 2007

    What was the item number from when you got it on EBAY?

  • scott gregg
    scott gregg Sep 06, 2007

    Still looking but in the beginning of 2006 ALOT of razors were having this glitch and needed to be replaced, you might have gotten one of those phones. Let Ebay know and they can refund your money for a faulty product, unless you bought it as is, thats why i need the item number from when you bought it. Its under your ebay acct. Motorolla says they dont have a repair fix for this issue and were replacing the defaulty phones.

  • scott gregg
    scott gregg Sep 07, 2007

    I hate saying that you get what you pay for but whoever you bought it from probably new about this problem. Have you contacted EBay? If its still under warranty thats good news. You realy need to refuse their answer. Numerous sites have stated that they had this prblem and motorolla replaced the phone. I am sorry it took this long for a answer back from me, got busy. But motorolla will probably replace the phone if you push it hard enough. let them know your a customer blah blah blah. you know the drill, just dont accept the answer, you know if the phone had liquid damage or not.

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