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Cannot access Internet thru router

O/S Windows XP Home: System Suite Firewall: I've had this router for over 6 months, and been happily connecting to the internet from a desktop and 2 laptops. My ISP is currently AOL(??) An update of AOL software was installed on Monday(13th Aug), and now I cannot access the internet. I've tried everything, disabled my Firewall, gone back to previous system checkpoints, reinstalled AOL, tried their Easy install software (that fails). Is there something obvious that I can try Any help greatly appreciated

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  • markyh Aug 19, 2007


    got my laptop working briefly, signal strength started @ 54mbps, fired up browser, connected immediately, but then speed dropped to 1mbps then disconnected....seems like an issue with the router hardware itself?? but all the "right" lights are lit and flicker correctly apart from the internet light that flickers once, so assume it's failing some sort of security/firewall test.



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Power off the following items: Power off the router wait for five minutes. You may have to reset the router. You shouuld have a reset button on the router some where. After resetting the router make sure you set your security settings. Have you tried uninstalling your firewall software and then reinstalling? I have worked on alot of machines that had problems with AOL and I like cable or dsl better. 1. Left click on start and choose the run option. 2. Type the folllowing text CMD and choose ok or enter key. 3. Now you should have a dos menu. 4. Type the following command line ipconfig/flushdns 5. Close everything out and trying connecting to the internet now. Good luck.

Posted on Aug 19, 2007


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Posted on Jan 02, 2017


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I have installed a Netgear WNR3500U router on my home network. My Windows 7 WiFi laptop had no trouble finding the router, connecting, and accessing the internet. But our Windows Vista WiFi laptop can...

Check firewall settings in vista, might need to create exemptions to allow access. Check Antivirus settings in vista, might need to create exemptions. Quick test is to switch off both antivirus and firewall in order to establish connection. Also check if there is a newer wifi driver for your laptop.

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Cannot access internet!!!!!

Using Windows Operating Systems:
Windows XP:
1.Powercycle equipment (Unplug power wait 15 seconds then plug back in)
2.Go to Start/Run/Type ncpa.cpl then hit ok.
3.Double Click Wireless Connection (Router Connection) Hit Properties.
4.Click on tcp/ip then hit Properties
5.Ensure Obtain ipaddress automatically is checked as well as Obtain a DNS server automatically is checked.
6.Restart Computer, If still unable to access internet check you Firewall:
Start/Control Panel/Windows Firewall/Change Windows Firewall Settings/Turn Off not recommended.
7.Last Go to Start/Run/CMD/Hit ok
A.Type netsh int ip reset reset.log Press Enter after every Command
B.Type netsh int ip delete arpcache
C.Type netsh winsock reset
D.Type ipconfig /flushdns
8.Restart Computer
9.If still having issues check for viruses or malware in your computer.
10..Refer to your manufacture.

Windows Vista/7:
1.Powercycle equipment (Unplug power wait 15 seconds then plug back in)
2.Go to Start/Search Bar/Type ncpa.cpl then hit Enter.
3.Right Click on your connection usually (Wireless) then click Properties.
4.Uncheck Internet Protocol Version 6 IPV6
5.Click on Internet Protocol Version 4 IPV4 Then hit Properties (Do not uncheck IPV4)
6.Ensure Obtain ipaddress automatically is checked as well as Obtain a DNS server automatically is checked.
7.Restart Computer, If still unable to access internet check you Firewall:
A.Start/Control Panel/Security/Allow Program Through Windows Firewall/General Tab/Turn Off.
8.7.Last Go to Start/All Programs/Accessories/Right Click on Command Prompt then hit Run as administrator and hit continue.
A.Type netsh int ip reset reset.log Press Enter after every Command
B.Type netsh int ip delete arpcache
C.Type netsh winsock reset
D.Type ipconfig /flushdns
9.If still having issues check for viruses or malware in your computer.
10.Refer to your manufacture.

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Operations of Windows Xp.

More stable and secure than previous version.contain remote
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Windows Installer

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Internet Explorer Add-on Manager

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Fresh visual design

Fresh visual design

features of windows xp:
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2.remot desktop feature supported.
3.internet explore version 6.0.
4.Bluetooth 2.0 Update
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2. system restore.
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4. Remote Desktop.
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remote assistance
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Make sure domain settings to your server are correct on the notebook computer. These settings are located in the control panel of the system setting.

Whats the operating system of your server?

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Why Am I Having Problems Getting Video IM to Work on My Computer?
You may need an upgraded Windows XP component to operate in conjunction with Video IM.
To use Video IM users may need an updated component of the Windows XP Operating System. Here’s how to upgrade for use with Video IM:
1.First, completely sign out of AIM and any other programs running on your computer.
2. Click here to download the file for use together with Video IM.
3. When the download is complete, click Open or Run the program from its current location.
4. Follow the instructions on screen to install.
5. When installation is complete the program will be loaded but invisible and running in the background.
6. Restart your computer and launch AIM to enjoy Video IM.

You’re behind a firewall built into most home networks or broadband routers …
Although you may not realize it, firewall software may be used by your Internet Service Provider, your company, your Windows XP operating system or even in the hardware in your home that connects you to the Internet. If you have a home network or broadband router, there is likely a firewall built into it.
If either you, or the person you want to Video IM with are behind a firewall and are having problems getting Video IM to operate, work with your Internet Service Provider, your company’s system administrator or modify your firewall software yourself to open ports 1024 through 5000.
Once these ports are opened, Video IM should work if no other issues exist.

It could be your router …
Routers are devices used by your Internet Service Provider, or installed in your home network, to distribute Internet connections. A wide variety of routers will work with Video IM. Below is a list of popular routers that work with Video IM in their default configuration.
ActionTec Geu404000-01
D-Link DI-704P
Linksys WRT54G
Linksys BEFSR41
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NetGear RP614
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Most other routers will also work, however, if yours does not, please report it here.
Also, be sure to follow the instructions above to install components to work with Video IM.
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