Reset first, then
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If the msg persists, go ahead and call Samsung for instructions on repairing the player. I do not see a repair or recovery tool for that model on their website.
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