Question about Maytag Neptune MAH5500B Front Load Washer
I have a Maytage MAH4000AWW and the door latch remains locked (with door lock indicator light "on") after cycle has completed. I have tried restarting the cycle and allowing it to complete as well as unplugging the machine. Maytag support told me to remove the soap-fill compartment, pull on a red or green wire, then call repair. Are the next steps something I can do myself? How do I diagnose whether it's the latch that's failed or the control panel?
Rewpa, 98% chance the door latch has stuck in the locked position. Yes, follow Maytags suggestion to access the "rip cord" for the door latch... (this is the mechanical override for it) to get the door open. After it's open, run another load of wash and see if it happens again. If it does, it is the door latch assy. that's the problem. BTW, the door lock light is activated by a switch in the door latch assy. There's a "motor" in the assy... it's made of WAX! Yes, a "wax motor". Before the computer goes into spin, it sends 120V to this motor. The electricity heats the wax and it expands. As it expands, it pushes a plunger forward. This plunger trips both the door lock AND the switch. This sends the signal to the door light AND the computer saying "I'm locked! Go ahead and Spin!" When the cycle is complete, the computer drops the voltage to the wax motor. The wax cools off and contracts. This retracts the plunger... opening the door and shutting off the light. So... if this light stays on, the plunger is still extended and can be overridden using the rip cord. If this happens again, let me know and I'll step you through disassembly and replacement of the wax motor.
Posted on Aug 19, 2007
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Posted on Jan 02, 2017
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? Unplug machine
? Remove the (2) screws holding center panel and remove panel
? Remove the (1) center screw holding the top panel located inside compartment above washer
? Remove the top panel to expose the door latch assembly
I hope this helps you.
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