Question about Brother MFC 420CN All-In-One InkJet Printer

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No dial tone

I just set up the machine and can't seem to get a dial tone. The line is working and get normal dial tone when I connect it to a phone. I have no splitters or connectors between the wall jack and the machine/phone. Any thoughts?

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Re: No dial tone

Do you ahve the Cable connected to the LINE socket and NOT the EXT Socket? M

Posted on Aug 21, 2007

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Hello. If everything else is working, printing and copying, unplug the printer from the power source. Check the telephone line from your phone company by unplugging the fax machine from the wall jack where it is connected to. Plug a telephone device straight to that wall jack and check for a dial tone. If there's no dial tone, contact your phone company. If there is, plug the fax machine back to that wall jack. You can also try replacing the telephone cable with a another known working cable. Plug the printer back to the power source. Check again. Hope this helps.

Mar 23, 2010 | Lexmark X125 All-In-One InkJet Printer

2 Answers

Fax problem

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Oct 08, 2007 | Brother MultiFunction Center MFC-440CN...

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Here are some things you can try, hopefully one will help.
  1. Check for a phone connection in the correct input jack. Some printers with fax capability have more than one phone jack so you can hook up an answering machine or another phone “downstream” from the printer. Consult your instruction manual to determine the right connection for your printer.
  2. Ensure that you are running on an analog line. IP phones can not run most Faxes, even if you get a dial tone. Also in a corperate setting ensure that you are not on a digital line.
  3. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. If you have other faxes on the same line as this one, ensure that the "Rings to Answer" setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. Same goes for your answering machines. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.

Oct 02, 2009 | Lexmark X4270 All-In-One InkJet Printer

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HP officejet all-in-one...keeps saying phone is off of the hook and will not give me a dial tone to fax. Is there a particular setting I need to check ?????

The very first thing to check with a fax machine is that the line itself is OK. The possibilities are much greater that there is a problem with the LINE and not the HP itself.
Hook up a regular telephone to the fax line, disconnecting anything else that may be on the line. If the telephone doesn't have a dial tone, call the phone company. If you DO have a dial tone, then maker sure that the phone line is connected to the correct port on the HP. There are two, usually. One is for the LINE and the other is for an EXTENSION (a phone that is daisy chained off the fax machine). If you have the LINE connected to the EXT port, it may give you this error.
If you have multiple items connected to the same phone line, try removing all of them but one regular phone, and see if you have a dial tone. If so, add the other items back, checking for a dial tone after each one. If one of them causes a lack of dial tone, replace or repair it.

The phone company may tell you that the problem lies in your inside wiring. I have seen that before. You can take your phone out to the telephone service box on the outside of the building. These usually have regular phone jacks in them. Disconnect the jack wire that runs into your house, and connect the regular telephone into the box itself. If you have a dial tone, then there is indeed a problem with the wiring in your building.

Jul 16, 2009 | HP Printers & Copiers

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Cannot receive faxes on Samsung SCX-4521F

I'm not sure if I can help you or not, but I do have a suggestion or 2, that may help isolate the problem.
The solution I gave you initially, is the usual culprit for the situation you are experiencing. If the machine can "send", then "receiving" is not normally a problem, as long as the reception settings are correct. You said that "sending works fine"?
Since you have multiple faxes, you might try swapping the locations, or at least try the Samsung in a known working environment, to see if it behaves the same. If it works on another line, then try the other fax on the "Samsung" line.
That's all I have to suggest right now, but I'd be anxious to hear if there is any change.

Apr 25, 2009 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

I am trying to use the fax facility on my isp is aol .Problem no dial tone. What connections are necessary............via printer,modem & computer ?

Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.

The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.

Apr 18, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Connecting problems

Is it set to auto receive, is the tel line plug into socket marked line not tel. Is it used on a dedicated line, no extensions, if using ADSL you must have filter on line. If plugging standard phone in place of fax is dial tone heard and line is noise free, can you ring and speak fine on line using a phone. Is machine set to correct dial format for your country ie pulse or tone. When did it stop, have you had storms, phone work done, has it worked on this line before? I take it it copys ok is that correct.

My bet is A noisy phone line or B set to manual answer. More info equels better help, but I am short of free time now..

Feb 02, 2009 | HP LaserJet 2840 All-In-One Printer

1 Answer

Dell AIO 962 can't get a dial tone

There are 2 phone jack ports on the back of the 962.
One for line, one for phone.
You want to plug the phone line into the port that says "line" or "Fax".
If it's plugged into the wrong one, your fax machine will not get a dial tone.

Jul 31, 2008 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Lexmark 7350 all in one

Before you begin

To pinpoint the cause of the issue, please record answers to the following questions:

Can a fax be sent or received?
Can a fax be sent, but not received?
Has the fax function ever worked in the past?

Any error messages may also help to narrow down the cause of the issues.

Print out the following:

- a settings list to view the current fax settings
- a receive log if there are issues receiving faxes
- a send log if there are issues sending faxes
- an activity log if faxes cannot be sent or received.
Initial checks
If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
Check to see if any configuration settings have been changed that could have affected the fax settings.

Faxes cannot be sent/received:
If you are using a digital line, you need an analog card, an ISDN adapter, or an ADSL filter in order to send faxes.
If a PBX is being used, an ISDN Adapter/ADSL filter will not be used as these are supplied within the system. (A PBX is normally used within a company to share a small number of public lines among a large number of private ones to save on cost.) For instructions on configuring the X6100 Series machine with a PBX, see How and When to Use the PBX Option.
Check the phone line (without the printer):
Test the line by connecting a phone directly into the phone port.
Check for a dialing tone.
If you cannot hear a dialing tone, try another phone cable. Once you can hear a dialing tone, you know that the phone port is live and working.
Make sure the RJ11 cable is not damaged.
Check that the printer is accessing the dialing tone correctly:
Press the Options button on the operator panel five times until ON HOOK DIAL is displayed.
Press Select. You should hear a dialing tone.
If you can't hear a dial tone, make sure that the speaker volume is set to High. (Go to Fax, press Options eight times until SPEAKER VOLUME is displayed, then use the plus or minus buttons to change the setting to HIGH. Press Select.)
If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

Faxes can be sent but not received:
Connect the Lexmark All-in-One directly to the phone port. IMPORTANT: Do NOT connect any phones to the EXT port.
Make sure the Fax receive mode is set to answer the fax after 3 rings. (Press the Fax button on the operator panel and then press Options three times until ANSWER FAX WHEN is displayed. Change the settings using the - or + buttons as appropriate.)

Faxes can be received but not sent:
Make sure that Country Code is set correctly:
Press the Fax button on the operator panel and then press Options 15 times until Advanced is displayed.
Press Select.
Press Options 13 times and then press the + or - button until the right country is displayed.
Press Select.

IMPORTANT! These tests must be carried out with NO EXTENSIONS, i.e. phones or answering machines, connected to the EXT port on the All-In-One.

Feb 15, 2008 | Lexmark X8350 Print, Scan, Copy and Fax...

2 Answers

Fax function doesn't work

check your phone lines.then connect it to the on hook dial.if dial tone is not there you may need a service engineer.

Apr 05, 2007 | Ricoh Aficio 2018D All-In-One Laser...

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