Question about Sony (DWQ30AB2) DVD RW Dual Layer Burner

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Problem is with iTunes

As of two days ago, iTunes stopped working. The program said it needed Quick Time and could nto find it. I reloaded both iTunes and Quick Time, and ever since, it won't work at all. Whenever I try, I get the following message: "iTunes.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created." I looked around and found that it might be the firewall, so I closed the firewall. Nothing. It was recommended to check the settings in the firewall, and I did, and there are no restrictions at all. The iTunes version is I do not know how to make this thing work.

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  • christophera Aug 18, 2007

    I didn't put it under DVD, that problem is over, I changed burners. Everytime I went to the FixYa site, though, it took me back to that page, so I used it. I'll try what you suggest here and see what happens.



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Hi try this: The intention is to remove all iTunes and Quicktime software references. The following steps remove the software traces and worked on my machine. 1. Using add/remove programs uninstall Quicktime (click on Start ?> Settings ?> Control Panel ?> Add/Remove Programs) 2. Using add/remove programs uninstall iTunes 3. Right click on My Computer, use Search and remove all programs named Quicktime 4. Right click on My Computer, use Search and remove all programs named iTunes (except your iTunes download, so you won?t have to sit through another long download session). 5. Left click on Start, click Run, type ?regedit?, go to HKEY_LOCAL_MACHINE, click on SOFTWARE, and remove the Apple Programs folder (you may want to check in case you have other Apple applications, but all I had were iTunes and Quicktime in my Apple folder). Steps 1 through 5 should remove all traces of the software and now you can install iTunes. make sure you install all the latest updates from apple hope this will work for you :)

Posted on Aug 19, 2007


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