Question about Sony (DWQ30AB2) DVD RW Dual Layer Burner

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Problem is with iTunes

As of two days ago, iTunes stopped working. The program said it needed Quick Time and could nto find it. I reloaded both iTunes and Quick Time, and ever since, it won't work at all. Whenever I try, I get the following message: "iTunes.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created." I looked around and found that it might be the firewall, so I closed the firewall. Nothing. It was recommended to check the settings in the firewall, and I did, and there are no restrictions at all. The iTunes version is I do not know how to make this thing work.

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Re: Problem is with iTunes

Hi try this: The intention is to remove all iTunes and Quicktime software references. The following steps remove the software traces and worked on my machine. 1. Using add/remove programs uninstall Quicktime (click on Start ?> Settings ?> Control Panel ?> Add/Remove Programs) 2. Using add/remove programs uninstall iTunes 3. Right click on My Computer, use Search and remove all programs named Quicktime 4. Right click on My Computer, use Search and remove all programs named iTunes (except your iTunes download, so you won?t have to sit through another long download session). 5. Left click on Start, click Run, type ?regedit?, go to HKEY_LOCAL_MACHINE, click on SOFTWARE, and remove the Apple Programs folder (you may want to check in case you have other Apple applications, but all I had were iTunes and Quicktime in my Apple folder). Steps 1 through 5 should remove all traces of the software and now you can install iTunes. make sure you install all the latest updates from apple hope this will work for you :)

Posted on Aug 19, 2007

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I see that you are having issues regarding your External DVD drive, you also mentioned that the Operating system was down graded to WinXP SP3 from Win7 Starter.

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I hope that this helps.

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According to hp help and support
When using iTunes for Windows you may get a disc failed error. An unknown error occurred (4280)
In this situation, if you attempt to burn a disc, the following error message may display: The attempt to burn a disc failed. An unknown error occurred (4280) You can resolve this error message by modifying a file in the iTunes CD Configuration folder. First, you need to verify the model of optical drive present. Verifying the Model of the CDRW/DVD Drive Verify that your PC has a Sony CD-RW/DVD CRX830E optical drive installed:
  1. Open iTunes.
  2. In the iTunes Help menu, click Run CD Diagnostics .
  3. Insert an audio CD in the optical drive.
  4. Click OK .
  5. View the results in the CD Diagnostics window:
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  6. In the Notepad window, scroll to the bottom lines of the file gcdrtype.cfg .
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  9. At the top of the Notepad window, click File , Save .
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  11. At the top of the CD Configuration window, click File , Close to close the window
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You should now be able to burn an audio CD without displaying this error message. ---------------------------------------------------------------------------------------------If this answers your question please rate this as fixed.
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if that doesn't work try click on start , click on settings, click on
control panel , click on system, in menue click on hardware,
click on device manager, click on dvd/cd-rom drives, your drive
should be there , click on drive with right button.and a menu will come up ,delete it .

now shut down windows , and restart your computer
windows will now will see your new drive, and you can reinstall it.

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