Changes in software, settings, or
drivers can cause a microphone to stop working. Before performing any of
the solutions in this document, test the equipment. After testing the
equipment, select the document section that applies to the issue and
follow the instructions.
microphone recently stopped working, it may be necessary to use the
Microsoft System Restore feature to correct the problem.
troubleshooting can automatically fix common problems with your
computer, such as audio recording. Although it may not fix every
problem, it is useful to run Windows Troubleshooting first before you
manually correct problems. To run Windows Troubleshooting, follow these
, enter troubleshooting
in the search field and select Troubleshooting
from the list.
Under Hardware and Sound, click Troubleshoot audio recording
and then click Next
when the Recording Audio window opens.
Select the device you would like to troubleshoot and then click Next
If a recommended action displays, select Apply this fix
or Skip this step
to continue to search for other problems. If your problem has not been
resolved, continue to manually troubleshoot using the rest of this
document.Test the equipment
Verify that the microphone port and the microphone are working properly.
the microphone on a known, working portable tape recorder, another
computer, or a device that accepts the microphone connector.
, enter sound
in the search field and select Sound Recorder
from the list.
and speak into the microphone. Save the file to an easily-accessible location, such as the desktop.
To play back the recorded sound, open the file using Windows Media Player.
If the recorded sound does not play back, continue to the next section of this document.
the microphone successfully records the voice, test the record function
on the computer. If the microphone does not work properly on another
computer or on a tape recorder, try using a different microphone.