Question about Brother IntelliFAX 4100 Laser Fax

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Sending Faxes I am recieving faxes just fine. No faxes that I am sending are going through. I keep getting Busy/No response. Says poor line condition/ out of memory. How do I clear the memory?

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  • Anonymous Mar 13, 2014

    phone line hooked to HP 6500A plus was hit by lightning now fax won't send or recieve

  • Anonymous Mar 25, 2014

    The problem says "POOR LINE CONDITION"

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  • 71 Answers

This could be a cable fault. Get BT to do a line test for you (this is free). If that is OK, change the telephone cable. Perhaps this is on an extention cable? Remove it.

Posted on Aug 21, 2007

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1 Answer

I'm not sure what type of machine it is but I think it's a Brother. It has a separate fax line and isn't connected to a computer or network or anything like that. The machine will receive faxes fine but...


Are you working with a line over VOIP like Vonage? If so faxes can be hard to send and receive because of line condition.
Also, if you have DSL make sure that you have the proper line conditioners in place so you have good line condition.
If those aren't a problem then contact your phone provider to discuss the issue.

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My laserjet printer keep showing memory is low, cannot fax, how do I correct problem?


This model of fax is meant only for lite to moderate use when sending and recieving faxes. If you are using this fax machine in a busy office environment which is constantly receiving faxes all day or sending out faxes it does not have the memory to support this type of use. You need to go to a higher end model. Have a sales person assess your usage and they can recommend a model that would be suitable to meet your needs. HP also posts under each model description what the monthly maximum capacity each model can handle on the website.

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My brother mfc-490cw I can't send or recieve faxes.


According to the User's Manual for the Brother MFC-490CW:
  • Poor Line Connection indicates an issue with your telephone line (Page 136). If you are sharing the fax line with any splitters or computers, try connecting the MFC-490CW directly to the phone jack and send a fax. If you are still getting a Poor Line Connection error message, call the telephone company and have a repair technician check your telephone line.

  • Out of Memory error message means the machine's memory is full (Page 138).

    Try pressing Stop/Exit and wait until all current operations finish and try again.

    Try clearing the data in memory. To gain extra memory space. turn off Memory Receive (See Page 48).

    Try printing the faxes that are in memory (See Page 49).

  • System Busy error message wasn't in the manual, but I suspect it means there's a current operation in progress and the machine needs time to finish before moving on to another job. Just wait for the current job to finish, then try again.

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My fax machine will not send faxes. After a number is dialed, it will give me a report saying that there is no response/busy.


The only thing that could stop you from sending a fax or not get a dial tone, would be the connection to the phone line. Make sure the telephone wire is plugged into the line jack (not ext jack) and should go straight to the wall, without splitters or extensions. If you still cannot send a fax, try another wire or jack

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When sending a fax I keep getting back a result "BUSY". I've tried a couple different numbers and always get the same thing. Faxes are coming in just fine.


The only thing that could stop you from sending a fax or not get a dial tone, would be the connection to the phone line. Make sure the telephone wire is plugged into the line jack and not ext jack of the machine, and should go straight to the wall, without splitters or extensions.

If you still cannot send a fax, try another wire or jack

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HP 5610 All-in-one can recieve faxes but not send, when sending a fax i always get the busy tone. connot understand why, recieves faxes prefectly.


Have you set for the proper dialing? there's a choice for pulse or tone dialing, you probably need tone dialing. Also the number needs to be put in just as you would dial on a phone.

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Samsung SF 3200


The person you are sending to has a busy phone line.

Call your cell phone from the fax machine to test.

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1 Answer

We can't send or received faxes


Just a suggestion. This effect can happen if you have plugged the line cord into the tel jack instead of line jack.

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