Beeping on the other party's phone while a blank space on the owner's side
I thought this was a Sprint issue but I recently went to Vonage over IP and issue has followed the ATT 2355 phone.
What happens is you will be talking and what each party experiences is the following.
The owner of the 2355 hears a blank space in the conversation. The other party hears a beep on their phone.
When your in voicemail or any type of automated phone prompt system and this beep occurs the prompt system on the other side will state "that is an unrecognized number".
I thought maybe it was due to maybe your face hitting a key on the phone but when you have a headset on and the phone is not in contact with anything that will hit a key on the phone, the issue still occurs.
I was wondering if there was a firmware issue because they discontinued this phone.
Re: Beeping on the other party's phone while a blank...
The blank space you hear is the phone sending a digit to the other end. The person you are talking to hears this tone. The voice mail also hears the tone. That is why it is responding to you. First try pulling the battery out of the phone and wait about 20 seconds. Then reconnect the battery. I would also while the battery is out take a contact cleaner and a q tip and clean around the push buttons. If it persists your battery may be going dead. Replace it with a good one.
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SIP Account Name: Vonage Phone Number: xxxxxxxxxx (enter your Vonage phone number) Authentication ID: xxxxxxxxxx (enter your Vonage phone number) Authentication Password: xxxxxxxx (enter your Vonage Authentication Password, this can be Provided to you by Vonage. Please remember that the password is case sensitive.) SIP Domain: leave blank Proxy Address: sphone.vopr.vonage.net Port: 5061 Outbound Proxy: sphone.vopr.vonage.net Port: 5061 Local Port: 5061 Register Timer: 3600 Codec: Auto Pkt. Time: Default Out of Band DTMF: On
vonage gives you a personal voicemail.
You should contact them and find out how to retrieve it first. If you have your companys voicemail on the panasonic you should also make sure that vonage voicemail get longer waiting time.
With choppy audio and one-way audio, either party on the call hears the audio breaking up, or no audio at all. Dropped audio is when a call is in session and both parties are unable to hear each other.
From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes. From your Vonage account, there is a feature called the bandwidth saver. This feature controls the amount of bandwidth used for a phone call. Try adjusting the bandwidth saver to either medium or normal. After you adjust your settings, test and see if there is a difference in the audio quality. Please note that when you change bandwidth saver it could take a few minutes for the device to reboot and take the changes.
Ensure that your Vonage device is at least four feet away from any other device.
Ensure your Vonage device is in a well ventilated area to keep from overheating.
Ensure no file sharing, P2P applications, or large downloads are running while you are using the phone. These activities can use up most of your bandwidth, leaving little left for your calls.
Connect your Vonage device directly to your cable / DSL modem, if it is not already. If this helps the audio quality, then the problem is occurring between the Vonage device and modem.
If your Vonage device connects to another router and not directly to your cable / DSL modem, try disabling any firewalls or SPI (Stateful Packet Inspection) on that router. Click here to learn about firewalls and SPI.
If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.
Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
Ensure all wireless devices and cordless phone bases are at least four feet away from each other.
Ensure the land line has been disconnected in the Demarc box. Ensure the land line has been disconnected in the Demarc box.
Ensure there are no more than five phones connected through the house wiring. The signal fades as more phones are connected to house wiring.
Test with one phone directly connected to your Vonage device. If this fixes the issue, there may be a problem with your house wiring.
If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.
You might want to see if it is a cordless phone if it is interfering with the router? If they are at the same frequencies they can interfere with each causing each other not to work.. I have had that happen to my Linksys phone and Router
I just have one thought. You may have accidentaly turned off the auto recieve function. This is normally a program function on the display panel. Make sure it is set for auto recieve. Thats all I can think of.