Question about Metrologic Instruments 9520 Voyager

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Scanner blocks when scanning a bar-code

Hi, I just bought a Metrologic 9520 bar-code laser scanner. Everytime I scan a bar-code (I've tried many different bar-codes from different products) the scanner beeps once and turns the flashing green light into a fixed red light and it stops scanning. In the installation guide it says that that means that the scanner is waiting for the host to return confirmation or something similar. Do I need to configure anything prior to use? In the store the seller told me that the scanner came out-of-the-box with a preset configuration which would work fine. I've tried disabling and enabling the different bar-code standards scanning the configuration bar-codes from the configuration guide. When I scan the bar-codes in the configuration guide, the scanner works fine. If I try any other bar-code, the scanner blocks and I have to unplug it and plug it in again. The software which I'm using for my clothing store admits bar-codes, butIt doesn't receive any information. Any help, please? I'm in a hurry!! Javier Chico

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Re: Scanner blocks when scanning a bar-code

The metrologic scanner you are talking about has a barcode in the maual under the keyboard wedge section it is called stand alone keyboard this will cure your problem when you scan it. the reason being it fools the scanner into thinking there is a keyboard connected. hope this helps Pete

Posted on Aug 23, 2007

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Re: Scanner blocks when scanning a bar-code

Is doesn't sound like a problem with the Barcode scanner itself, this sounds like it may be a driver issue, the scanner will power up and scan barcodes with only the power connected, however it is the drivers and associated software that channels the data from the device into the system, I reccomend that you check "Device Manager" for anything listed under "other devices" load the drivers from the driver disk that came with the device or download updated drivers from the manufacturers website

Posted on Aug 17, 2007

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