Well, I don't have alot of info here from you; but maybe you or someone else spilled some liquid on the keyboard? Maybe you or someone else got mad at the laptop and hit the keys so hard they broke. (I did that once) But at any rate, if not check to make sure your arrow keys arent part of the numeric keypad. If they are, you'll have to set the num-lock to off to use them or else they will display numbers. If your laptop is like mine, the arrow keys are seperate. They might just have wore out. You can replace the keyboard for cheap (13$US - 15-17 Sterling Pounds) and its fairly easy to replace if you know a little about laptops. Seek on ebay or amazon to find a new keyboard if you think the keys are ruined. Thats about all I can tell you with the very little info you gave here.
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