Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Ice Maker floods floor and freezer compartment

The supply line first blew off at the fill tube behind the fridge near the top and flooded the floor. I defrosted the fill tube - not sure it was frozen - and turned unit on again. This time it flooded the freezer compartment instead. Am prepared to replace entire ice maker module but not sure if problem is module, fill tube or inlet valve. Freezer was VERY cold - -20 or so. Any suggestions?

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  • Ventoux1 Aug 19, 2007

    Water leaking from icemaker itself, and down front of freezer and contents. Now have new ice maker module. Removed bottom screw on existing unit but top appears to be held in by plastic clips? When I torque the unit outwards to free it it looks like the clips will break or tear out from the freezer wall. Also, I can't seem to disconnect the power from the back of the freezer. Tried pulling it off and squeezing with pliers as I pull with no success. Probably easier to do with the unit loose from the freezer wall but I can't seem to make that happen either! Any advice?

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  • 87 Answers

You may not have got the supply tube all the way into position so I would check this first. If the water is running down the back wall of the freezer compartment at a higher level than the icemaker the problem is not with the icemaker but with some break in the supply chain. If the water is overflowing from the icemaker then it could be the timer cycle on the icemaker or the water inlet solenoid valve at the back of the cabinet (compressor side). Water leaks need to be traced back to the highest point ( I know how obvious that sounds but sometimes we all miss the obvious). Hope this is of some help.

Posted on Aug 18, 2007

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I have a Kenmore side/side with water dispenser and ice maker. Ice maker is not making ice, but I still get water. Every once in awhile I see a puddle under fridge (a large puddle). When I pull the fridge...


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It'll cost around $65.00 to take care of this problem. The problem is the water inlet valve. The part number is 4389177 and can be picked up at your local appliance parts retailer or you can get one online maybe for a better price (just plug the part number into your favorite search engine).

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Basically the IM valve isn't closing shut completely. Imagine a dripping faucet... that's what it's like except you can't hear the drops, you can only see the results. Imagine drop by drop rising up that tube behind the fridge and into the IM. One drop at a time. These drops of water go into the freezer compartment through the IM fill tube. Now when these little ***** drops slide down the fill tube inside the freezer compartment they flash freeze before they reach the IM. One drop after another... drip drop drip drop. All these little droplets of water eventually form a glacier inside the fill tube. 

OK, now we're at the point of glatiation. The fill tube (just behind the ice maker) has completely frozen solid. Now... when the IM "calls" for water to refill itself, the (failed) valve opens up and lets full pressure through. But where is this water/pressure going to go? The pressure builds inside the 1/4" water line until it can't handle it any more, the pressure looks for the path of least resistance. That path is the connection that you found loose. It blew out because the fill tube (into the freezer) is blocked with ice and the reason it's blocked is because the valve isn't shutting off completely.

That's alot of words to say this... it's an easy fix. Get the valve (above). Pull the fridge out. Unplug it. Turn the water off at the wall. Remove the water line going into the valve and set aside. Remove the cardboard panel. Remove the 2 screws holding the valve to the fridge. Pull the valve out. Note the electrical and tubing connections carefully. Get your new valve out and install the electrical and tubing just like the old one. Then rebuild, turn on the water and look for any leaks (use a flashlight and take a minute or two here... finding a leak now will save you alot of misery later). Replace the cardboard and plug it back in.

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Tarena, it's been my experience with Amana that tells me you have a failed water inlet valve.

Here's how it works; Water comes from the wall into the fridge to the valve I'm talking about. Now this valve works like this... When you put a cup in the dispenser area to get cold water a switch sends 120 volts to the valve and it opens up allowing water to flow through it. When you remove the cup, power is shut off at the valve... the valve is supposed to close all the way, if it didn't there would be water dripping from the dispenser area, right? (Like a leaky faucet) If the valve is bad, it won't open at all. (Like a blown out light bulb)

The ice maker is similar. When it "harvests" ice and it drops into the ice bin, the IM will send 120 volts to the valve (for 5 seconds or so) to re-fill the ice mold so it can make another batch. Now when the power is removed from the valve, it's supposed to shut off all the way. If it didn't, there would be water dripping into the ice maker fill tube (in the freezer behind the ice maker). drip, drip drip... one after the other.

Let's assume that the ice maker valve didn't close all the way. What would happen then? As these drops of water enter the freezer compartment and are heading down the ice maker fill tube toward the ice maker, they don't make it all the way 'cause they FREEZE in the tube! One drop at a time, week after week. ('course you never notice it, 'cause it's in the freezer) Now... the ice maker is still trying to make ice, so every 45 minutes or so it sends 120 volts to the valve to get more water. But the water fill tube has ice in it because of the water drops that have accumulated there. This goes on over time and eventually the water fill tube becomes completely BLOCKED with ice due to those water drops.

Now what happens? The ice maker is still trying to make ice, but the fill tube is blocked... it can't get water through it. But when the water valve opens up to allow water to the ice maker, where does it go? Since the fill tube is blocked, all that water pressure builds up in the water line (tube) that feeds the ice maker and eventually it blows out! (you can verify this... pull the refrigerator out from the wall, look at the water line going to the ice maker. There's a connector back there for the tube to fit into. This is what's blown out.) Now the tube is just dangling there and not hooked up to the ice maker any longer. Since the ice maker is still running, every time it asks for water it sprays out and onto the wall and floor back there through this dangling tube.

The repair? Replace the valve. It's easy. The part number is 67005154 and it lists for about $21.00. You can find one at any appliance parts retailer. (you'll see where the valve is located... it's where the water line hooks up behind the fridge.) UNPLUG YOUR FRIDGE WHILE YOU WORK ON IT!!!

Just replacing the valve is only half the job. You'll still need to remove the ice build up in the ice maker fill tube. Do this by pulling it straight out the back of the refrigerator and putting it under warm running water. Then re-install it and hook the water tube back up to it.

On some models, you can not remove the fill tube. If you can't get it out the back, you'll have to do it from the freezer compartment behind the ice maker (a little more work, but still do-able). It's easiest by removing the ice maker.... pull the ice bin out and set it aside. Then remove the 3 screws holding the ice maker. You don't have to disconnect the wires, just try to get it out of your way the best you can. Now take a hair dryer and thaw out the fill tube until the ice slides out of there. Then rebuild it.

There ya go! Job time? about an hour. Part cost? about $21.00. Knowing that you fixed it yourself? Priceless.

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