Question about Jenn-Air JCD2389G Side by Side Refrigerator

1 Answer

Ice Maker floods floor and freezer compartment

The supply line first blew off at the fill tube behind the fridge near the top and flooded the floor. I defrosted the fill tube - not sure it was frozen - and turned unit on again. This time it flooded the freezer compartment instead. Am prepared to replace entire ice maker module but not sure if problem is module, fill tube or inlet valve. Freezer was VERY cold - -20 or so. Any suggestions?

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 87 Answers
Re: Ice Maker floods floor and freezer compartment

You may not have got the supply tube all the way into position so I would check this first. If the water is running down the back wall of the freezer compartment at a higher level than the icemaker the problem is not with the icemaker but with some break in the supply chain. If the water is overflowing from the icemaker then it could be the timer cycle on the icemaker or the water inlet solenoid valve at the back of the cabinet (compressor side). Water leaks need to be traced back to the highest point ( I know how obvious that sounds but sometimes we all miss the obvious). Hope this is of some help.

Posted on Aug 18, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Why did ice maker flood, then stop getting water?

The flooding was the water control valve letting you know it was about to fail. Now, it has failed closed. The failure could have been caused by buildup of mineral deposits from the water source.

Mar 22, 2016 | Refrigerators

1 Answer

Fridge warm, freezer has frost on back panel & is defrosting, fans work, just changed defrost thermostat, no air is moving from freezer side to fridge side, drain pan under fridge is dry

this fan needs to run when the compressor runs,check fan blade for being jammed by ice if you have this much ice on back wall as ice will stall motor,if no fan there will be no cool air to refrige compartment also the defrost drain tray will fill with water then freeze over which in turn floods the freezer floor and refrige compartments cause it cannot drain to the pan in the bottom

May 11, 2012 | Kenmore Side by Side Refrigerator

2 Answers

MSD2356 side by side, we just hooked the water hoses up and there is no water coming through lines?

Here is a link that explains how to test the ice maker
Ice Maker Test

Here is a link that explains how to check the water in the door.
Water through door test
If you require further assistance you can always post in our forums

Feb 26, 2011 | Maytag MSD2756G Side by Side Refrigerator

1 Answer

Ice maker flooded top freezer compartment

It may be just the water control valve on back of refrigerator. Put tap water in ice maker and lower lever for on. After ice is made, does it drop to tray? At this time when empty is the time the control valve is asked for water. The problem could be in valve on back or the inside ice maker itself. If you can try a few test with me I will help you locate the problem. Let me know what you find as I go through this with you. Sea Breeze


May 19, 2009 | Whirlpool 21.0 cu. ft. Top Freezer...

1 Answer

Leaking water on floor only happens when making ice

I wonder if you just notice the noise now because the leak has you more aware? First things first. Lift up the arm on the ice maker (a few hours prior to attempting service) to stop it's operation. You need to roll the unit forward to give you access to the back. You'll see a plastic tube that runs from the bottom compartment (water valve) to the ice maker fill tube. Lower the arm of the ice maker and observe the plastic tube for the location of the leak. The most likely spot would be at the top. A hose clamp can be put on the fill tube after making sure the plastic supply tube is completely inserted into the fill tube. The fill tube is the piece that goes through the rear bulkhead and delivers the water to the icemaker. It may be neccessary to remove the icemaker to thaw out the fill tube using a hair dryer.

Apr 28, 2009 | Refrigerators

1 Answer


my suggestion is unplug frige. for a couple of days! yes you will have to vacate everything. let all ice melt.. have mops and buckets ready for a poss. flood due to so much ice buildup. see if you can disconnect any hoses after thaw and blow in them. make sure fridge is disconnected!. look for any cracked plastic since these can become brittle in time and use 100 percent silicone to seal.
hope for the best!

Mar 18, 2009 | Whirlpool 21.8 cu. ft. Side-By-Side...

1 Answer

Maytag ice2o won't make ice

theharrisont,  You state that...." ice maker stopped working after it flooded our kitchen floor."  The water works because the water fountain dispenser uses a separate part of the Water Valve. The ice maker portion of the water valve is defected and the entire Water Valve Assembly will have to be replaced.  Your problem is the dual Water Valve Assembly which is located on the rear bottom area of the refrigerator (follow the water inlet line from the wall to the refrigerator...the water inlet line connects to the Water Valve Assembly).  The significant info which you provided was that the ice maker flooded the kitchen which indicates the Water Valve Assembly is defected. Failure to replace the Water Valve Assembly will result in the same problem of flooding at some later date.  Replacing the dual Water Valve Assembly is just one step of several steps necessary to correct the problem.  You will also have to temporarily remove the ice maker from the freezer (usually a couple of screws hold it to the wall and a quick disconnect electrical plug) and put it in the sink and run warm water over to remove any ice.  Before you reinstall the ice maker you must check the Water Fill Tube that dumps the water into the ice maker.  Because you said that the ice maker flooded the kitchen, then the Water Fill Tube is probably filled solid with ice which must be removed.  A hair dryer is a quick way to achieve this.  Blow hot air directly into the end of the Water Fill Tube which dumps the water into the ice maker.  Note:  Use a long screw driver to insert into the Water Fill Tube to break loose any ice and continue to use the hair dryer to help to remove any ice. This should correct your problem    

Feb 07, 2009 | Maytag Ice2O 24.9 Cu. Ft. Side-by-Side...

1 Answer

No Ice From Kitchen Aid

Mark, your water valve has screwed the pooch. Replace it. The part number is 2199838.

What's happening is this... the valve that fills your ice maker is by-passing a small amount of water. This water has to flow through that tube, right? When very small amounts (drop by drop) go through the IM fill tube, they flash freeze. Eventually they (the frozen drops of water) form a big block of ice inside the fill tube. This ice creates a blockage which creates back-pressure whenever the IM "calls" for water. The back pressure eventually blows the tube off of the connection behind the fridge.

You say that this happened over night... no way. If you look closely at the ice cubes that you IM has been making, you'll see that they are hollow. Hollow cubes means that your IM isn't getting enough water... (because the fill tube is blocked).


Mar 15, 2008 | KitchenAid Superba Architect KSCS25INSS...

4 Answers

Water leak where hose meets refrigerator connector

I had a similar problem several years ago with water leaking on the floor at behind the fridge. Turned out to be the gasket at a connection the same size as a garden hose at the water valve, so I used a garden hose washer and that did the trick. That was on a Whirlpool vintage about 1990. Can't say what the model was.

Mar 01, 2008 | Refrigerators

1 Answer

Water leaking

Tarena, it's been my experience with Amana that tells me you have a failed water inlet valve.

Here's how it works; Water comes from the wall into the fridge to the valve I'm talking about. Now this valve works like this... When you put a cup in the dispenser area to get cold water a switch sends 120 volts to the valve and it opens up allowing water to flow through it. When you remove the cup, power is shut off at the valve... the valve is supposed to close all the way, if it didn't there would be water dripping from the dispenser area, right? (Like a leaky faucet) If the valve is bad, it won't open at all. (Like a blown out light bulb)

The ice maker is similar. When it "harvests" ice and it drops into the ice bin, the IM will send 120 volts to the valve (for 5 seconds or so) to re-fill the ice mold so it can make another batch. Now when the power is removed from the valve, it's supposed to shut off all the way. If it didn't, there would be water dripping into the ice maker fill tube (in the freezer behind the ice maker). drip, drip drip... one after the other.

Let's assume that the ice maker valve didn't close all the way. What would happen then? As these drops of water enter the freezer compartment and are heading down the ice maker fill tube toward the ice maker, they don't make it all the way 'cause they FREEZE in the tube! One drop at a time, week after week. ('course you never notice it, 'cause it's in the freezer) Now... the ice maker is still trying to make ice, so every 45 minutes or so it sends 120 volts to the valve to get more water. But the water fill tube has ice in it because of the water drops that have accumulated there. This goes on over time and eventually the water fill tube becomes completely BLOCKED with ice due to those water drops.

Now what happens? The ice maker is still trying to make ice, but the fill tube is blocked... it can't get water through it. But when the water valve opens up to allow water to the ice maker, where does it go? Since the fill tube is blocked, all that water pressure builds up in the water line (tube) that feeds the ice maker and eventually it blows out! (you can verify this... pull the refrigerator out from the wall, look at the water line going to the ice maker. There's a connector back there for the tube to fit into. This is what's blown out.) Now the tube is just dangling there and not hooked up to the ice maker any longer. Since the ice maker is still running, every time it asks for water it sprays out and onto the wall and floor back there through this dangling tube.

The repair? Replace the valve. It's easy. The part number is 67005154 and it lists for about $21.00. You can find one at any appliance parts retailer. (you'll see where the valve is located... it's where the water line hooks up behind the fridge.) UNPLUG YOUR FRIDGE WHILE YOU WORK ON IT!!!

Just replacing the valve is only half the job. You'll still need to remove the ice build up in the ice maker fill tube. Do this by pulling it straight out the back of the refrigerator and putting it under warm running water. Then re-install it and hook the water tube back up to it.

On some models, you can not remove the fill tube. If you can't get it out the back, you'll have to do it from the freezer compartment behind the ice maker (a little more work, but still do-able). It's easiest by removing the ice maker.... pull the ice bin out and set it aside. Then remove the 3 screws holding the ice maker. You don't have to disconnect the wires, just try to get it out of your way the best you can. Now take a hair dryer and thaw out the fill tube until the ice slides out of there. Then rebuild it.

There ya go! Job time? about an hour. Part cost? about $21.00. Knowing that you fixed it yourself? Priceless.

Oct 14, 2007 | Amana ACD2232HR Side by Side Refrigerator

Not finding what you are looking for?
Jenn-Air JCD2389G Side by Side Refrigerator Logo

292 people viewed this question

Ask a Question

Usually answered in minutes!

Top Jenn-Air Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4625 Answers

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Dan Webster
Dan Webster

Level 3 Expert

8147 Answers

Are you a Jenn-Air Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides