Question about Xerox Phaser 8400DP Thermal Printer

2 Answers

Xerox 8400 dp

We receive error code 07.010.43:23471 when the printer is warming up. I can not find this code anywhere on the net. Can someone help??

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer got voted for 20 times.

  • Expert
  • 208 Answers
Re: Xerox 8400 dp

That specific code is related to the print head moving slowly from the park to the use position.
If you remove the covers you want to check these things in order as most likly causes.
1. looking at the printer from the front, on the left side, there is a steel block lower on the machine about mid way back. See if there is any ink in it. If there is you have to remove that block and clean it.
2. Check to see if any of the print head harnesses are causing the print head to bind.
3.The cleaning blade may be stuck to the print head if the printer was not shut down properly.

Posted on Nov 30, 2007

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 6 Answers
Re: Xerox 8400 dp

It means the printhead is stuck in the tilt position by the tilt arms. If the process motor gearbox is out of sync, it'll cause this error. Steps to resolve: Reboot the printer. Verify the lock arms rotate correctly. Check for spilled ink around the printhead (did you move it without waiting for it to cool down?) Check the process motor gears for damage. Make sure they're aligned and homed correctly. Repeat for process gear box, process shaft, and drive module shaft. Verify the headtilt gear will engage. From there, run the Tilt Axis Drive test, Process Motor test, Head Maintenance Clutch test (replace clutch if failed), and Wiper drive test (replace wiper drive system if failed)

Posted on Sep 29, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

I need to download the Phaser 3116 driver for windows 7 - can't find it anywhere - help?

Jul 18, 2011 | Xerox Phaser 8400 Laser Printer

2 Answers

What is the Xerox Phaser 8400 printer error code 07.010.43:43923? Much appreciated. Thank you.

Try this:

The printer has encountered an error state without the benefit of a code. Turn the printer off for 30 seconds, then power back on.
If the Printer Error message returns, press the i button on the printer's front panel. The actual error or fault number should be displayed. Note the error or message and search the knowledge base for the error.


Based on the problem description provided, we have determined that your printer needs service.
Please turn your printer off and use one of the methods below to make arrangements for service:
If using the local service provider website, please perform the following steps:

  1. Enter your zip code in the space provided.

  2. Choose a mileage distance. The search will locate a Service Provider within the specified range if available.

  3. Click Go. The web site will return a list of Authorized Service Providers (ASP) with their company name, address, phone number, and fax number.

Feb 12, 2011 | Xerox Phaser 8400 Laser Printer

1 Answer

Hi there, Im getting an error code: 07,010.43:48669 on my printer, can you maybe help? Error occurs @ 5% warm up. Id also like to know if you perhaps have the schematics and a service manual? Thank...

The most common thing that causes this issue is the drum maintanance cam and or DM pivot plate. I would check the cam like it discribes and also make sure the pivot plate isnt cracked. But really the service not gives you a list of what all needs to be check.
The Xerox website says to take it in to a service center:,E=0000000002388339860,K=7746,Sxi=4,Case=obj(21655)
And here is a link to the documentation

Nov 17, 2010 | Xerox Phaser 8400 Laser Printer

1 Answer

Xerox Phaser 8400 error

When you power on the unit it goes through a series of tests to determine that the correct voltage is going to each system within the phaser. The error code you've provided implies a Preheater error 37,008.44
AC power supplied by power sources such as uninterruptible power supplies (UPSs) or DC-to-AC inverter systems may not supply correct voltage to properly power up the printer. Likewise, other devices sharing the same AC circuit can cause AC voltage sags that cause the printer to fail its AC heater PEST tests (Print Engine Self Test).
My first suggestion is to remove any other devices from the electrical outlet the printer is on, and then power it on.
If the error persists, you've got a hardware failure internally and would need to replace the preheater and deskkew assembley, Xerox PN 119641980
By the way, the last 4 digits in your error code are the current page count of your printer. This number is relatively low and thus it begs the question is the printer still under warranty? The part in question is about $110, however installing it will not be an easy task if you've never taken a Phaser 8400 apart or you do not have a service manual.
My suggestion, if the machine is out of warranty, is that you bring it to a qualified repair technician for service, unless you feel comfortable doing the repair yourself.
best of luck in any regard

Sep 01, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Xerox Phaser 8400 error code 37,004.40:27697

The majority of the time that code means the print head has failed.
That is a print head heater error.
You can find some places that sell print heads for about $150 , you would have to google the model number for that.
Xerox would charge $750 for a new print head, uninstalled.

Apr 24, 2009 | Xerox Phaser 8400 Laser Printer

1 Answer

Xerox phaser 8400 error

That is a print head tilt error. Either the print head pivot block is contaminated with ink or the wiper blade is tacked to the print head.
Let me know if you want to try to resolve it yourself, I will send you directions.

Feb 17, 2009 | Xerox Phaser 8550DX Laser Printer

1 Answer

Fault code's a system error this an older machine, by chance?

Aug 20, 2008 | Xerox Phaser 8400 Laser Printer

2 Answers

Xerox printer error code (04,025.46)

This is a print head position issue.

TRY FIRST (Solutions without parts):
1. Check that the wipe mechanism has homed. 2. Check the printhead position and verify that it has initialized properly / manually home the printhead and power cycle the printers power and check for the error to return. If not then the error was most likely due to non-process function (something out of sequence).
Part likely to be the cause:

Jan 19, 2008 | Xerox Phaser 8400 Laser Printer

2 Answers

Xerox 8400 error code 37,063.45

Vpp measurement too low.

The printhead power cable may be disconnected.

Xerox All error booklet download LINK

Please rate as Thankyou

Dec 26, 2007 | Xerox Phaser 8400DP Thermal Printer

Not finding what you are looking for?
Xerox Phaser 8400DP Thermal Printer Logo

171 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Printers & Copiers Experts


Level 1 Expert

185 Answers


Level 2 Expert

110 Answers

Patrick Carmichael...
Patrick Carmichael...

Level 2 Expert

107 Answers

Are you a Xerox Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides