I had a service call done on this refrigerator. The fan was making a loud noise and the refrigerator was not cooling properly. Also, freezer would defrost to the point where ice cream would melt. The technician came in, replaced the lower fan. Today, freezer is okay, but fridge is still not cold. I used a laser thermometer to check the temp, and it was reading between 40-45 degrees.
Any other suggestions to try? Thanks for your time.
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Re: Samsung RS267LABP Side by side refrigerator
I WOULD SAY THE NOISY FAN WAS DUE TO A BUILD UP OF ICE ON THE EVAPORATOR.THE ICE MIGRATES AND EVENTUALLY IT TOUTCHES THE FAN BLADE. PERSONALLY YOU COULD HAVE A PROBLEM WITH YOUR DEFROST CIRCUIT.NOT SURE IF YOU HAVE THE ELECTRONIC TIMER OR MECHANICAL TIMER WITH ASSOCIATED COMPONENTS.IF MECHANICAL, I SUGGEST YOU REPLACE BOTH THE THERMAL FUSE AND THE EVAP.CLIXON. IF ELECTRONIC, A LITTLE MORE COMPLEX. EQUIPTMENT IS NEEDED.
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I have same fridge freezer & luckily a extended warranty, engineer has been out on numerous occasions & the motor is getting freezed up, which is why the noise stops when the door is opened. Get rid of it! No solution to the problem...its a faulty appliance & a well known fault with this model or so I have been told. Good luck.
Sounds like your Samsung RS21 has devoloped a known fault.
Your frdige will be cold in the drawers but not cold above this? Also there is ice around the pipe behind the drawers. it is the ice hitting the fan that is the noise and eventually stops the fan which pushes the cold air around the frdige.Samsung have extended their warranty to 5 years to cover for this.
You need to call the Samsung customer care team 0845 7267864 and should be repaired free of charge. - mine was. When you call, you need the full model number and serial number. my serial number was on the outside left hand side of the fridge. The engineer comes out within a day or 2.
Sounds as if the evaporator fan has shaft play or the blades are out of balance or striking something. When you open the door the pressure is equal but with the door closed the fan needs to push the air through the evaporator and return again and circle through fan again. I think soon would be a good time to unplug the refrigerator and remove the back panel covering the evaporator and fan motor to inspect the fan, shaft play and the evaporator for frost buildup or any obstruction of air flow. Thanks, sea Breeze
i have the same problem with mine. I took the back cover off at the bottom and the fan was going. get a scredriver and barely touch the center of the fan while it is on and if it stops making the noise then it is the fan motor. The bearings are getting ready to go out and it needs to be replaced.
Not sure if you have one or two problems, so need to be systematic. From what you say it seems you have a defrost heater problem.
Here is how I would start:
- Get a service manual for your fridge.
- Make sure you are not running the fridge in "sales" mode
- Run a self test of the unit (as described in the manual).
- Based on results, unplug the fridge and remove cover of the electronic compartment
- Remove the connector of the heater units.
- Measure the resistance of each heater to see if they are all good.
- If this is the case re-plug the connector and plug the fridge
- Using "force mode" described in the manual turn the heaters on and measure voltage on the respective connector.... this will tell you if board and built-in relays are good.
This should give you a good start of where the problem is.
Note than when in force mode you can also force the compressor to run in different modes and measure the related voltages. If the above does not get any hint, then moce your troubleshooting that way.