Question about Creative Labs ZEN Vision:M Digital Media Player

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Randomly Went to Recovery Mode

So I have only had my Zen Vision M for a couple months and it was working perfectly fine. Then the other day I went to turn it on and it went straight to recovery mode. I tried reboot and Clean up and neither of them did anything. I went to pick Format All and Reload Firmware and when I click yes the screen says Harddisk Problem then goes back to the Recovery Mode. Today I charged it for a while and the regular screen was showing up. Then when I took it out it seemed like it was working but all my data and songs and everything was gone so I tried to hook it up to add them all again and it the screen froze. I used a pin to restart it and it came up in the Recovery Mode again. Any suggestions? Please help!

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The hard drive is bad and you will need to get it replaced. There is a repair service box on this page if you scroll down; just enter your zip code to find a repair service near you.

Posted on Sep 06, 2007

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Posted on Jan 02, 2017

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1 Answer

Won't turn on


I had a similar problem with my Creative Zen V+ (8Mb) when the battery went. What worked for me might work for you:

- Plug it in and leave it on charge for a couple of days.
- Reset
- Power on.

The key thing seemed to be to get power in before trying to get it up and running.


I have used this tactic the other way around when it froze - leave it to power down for a couple of days, then recharge, then reset and power up.

So far, the Zen V+ has proved extremely resilient!

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1 Answer

Creative zen won't turn on


had same prob to the T...found this post and it fixed it...it's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging.
posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

May 28, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

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Try Reseting it then wait if you have a SD Memory Card take that out

Jan 12, 2009 | Creative Labs Zen Digital Media Player

2 Answers

ZEN Vision 30GB buttons not working


The fix for this requires you to disassemble the unit. The Vision is easy to disassemble and this issue can be fixed easily by those comfortable opening up and tinkering with electrical gadgets.The keypad board is separate from the main board and can easily become separated when dropped. Disassembly of the Vision case and re-seating the keypad board fixed this issue for me.

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1 Answer

Zen vision m firmware problem


Greetings,

Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jun 28, 2008 | Creative Labs Zen Vision Digital Media...

1 Answer

Doesn't turn on


If charging by USB is not charging your player enough to even be able to power up, then you're going to have to get hold of an AC wall charger that plugs into the ZVM's round DC-IN jack (on the sync adapter). PSP chargers work perfectly, if you have one. Let it charge for a few hours this way, then post back.

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Can't move new files to Zen Vision M


Download recovery tool off creative's website.

Oct 28, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Another Firmware/Recovery Mode problem


Try this: My computer --> Control Panel --> Portable Media Devices Is the Zen showing up? If not, your Zen has a bad motherboard and you will need to take it to a technician to have it replaced, or find a motherboard and do the replacement yourself.

Aug 30, 2007 | Creative Labs ZEN Vision:M Digital Media...

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