Question about Creative Labs ZEN Vision:M Digital Media Player

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Randomly Went to Recovery Mode

So I have only had my Zen Vision M for a couple months and it was working perfectly fine. Then the other day I went to turn it on and it went straight to recovery mode. I tried reboot and Clean up and neither of them did anything. I went to pick Format All and Reload Firmware and when I click yes the screen says Harddisk Problem then goes back to the Recovery Mode. Today I charged it for a while and the regular screen was showing up. Then when I took it out it seemed like it was working but all my data and songs and everything was gone so I tried to hook it up to add them all again and it the screen froze. I used a pin to restart it and it came up in the Recovery Mode again. Any suggestions? Please help!

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Re: Randomly Went to Recovery Mode

The hard drive is bad and you will need to get it replaced. There is a repair service box on this page if you scroll down; just enter your zip code to find a repair service near you.

Posted on Sep 06, 2007

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1 Answer

Won't turn on

I had a similar problem with my Creative Zen V+ (8Mb) when the battery went. What worked for me might work for you:

- Plug it in and leave it on charge for a couple of days.
- Reset
- Power on.

The key thing seemed to be to get power in before trying to get it up and running.

I have used this tactic the other way around when it froze - leave it to power down for a couple of days, then recharge, then reset and power up.

So far, the Zen V+ has proved extremely resilient!

May 28, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My creative zen vision : m wont get off of the recovery mode screen

Hello, what is your Zen problem? Could you tell more about that by email me at maybe I can help. I just got my Zen working after the Firmware problem.

Jul 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer


What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.

Jul 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision m firmware problem


Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jun 28, 2008 | Creative Labs Zen Vision Digital Media...

2 Answers

Creative Zen V mp3 player's screen

try putting it in recovery mode what you have 2 do is is hold down the play button while you turn on your mp3, as soon as you see thee logo release the play button and then choose the "reload os/ firmware" then follow instructions

Mar 27, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Hard drive

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Mar 10, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Can't move new files to Zen Vision M

Download recovery tool off creative's website.

Oct 28, 2007 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

"Firmware Problem"?

I would simply connect the player to the computer, use windows explorer to move files to laptop or external drive, then reformat and simply re-transfer the files back from the laptop.

Oct 14, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Another Firmware/Recovery Mode problem

Try this: My computer --> Control Panel --> Portable Media Devices Is the Zen showing up? If not, your Zen has a bad motherboard and you will need to take it to a technician to have it replaced, or find a motherboard and do the replacement yourself.

Aug 30, 2007 | Creative Labs ZEN Vision:M Digital Media...

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