The product was working. We opened the software because we wanted to put in more music and there was an update. We tried to do the update, it didn’t seem to work. After that the product was working again. We deleted all the music and tried to upload more using windows media player. It took maybe 45 min before it said it was done. Then it didn’t work. When we turned it on it said OPAL initialing and never initializes.
We tried holding the menu / power down for 10 sec. Tried several times. Now it doesn’t turn on at all – does nothing.
We tried audiovox as listed in product folder & they say I have to have a receipt. I don’t have a receipt as it was a Christmas gift.
Hope you will be able to help.
Thanks, Carol
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Hi Carol, I'm not toatally familiar with that exact product but many like it have a removable battery. If yours can be removed it may need to reinitialize the whole system. Removing the battery should reset it. It will take 30 seconds to a minute for all the power in the unit to disperse. Make sure removing the battery will not cause loss of any critical settings or data. Also make sure the battery if it is Lithium has not gotten wet. It will ruin the battery. If the battery is swollen it is a good indication of having gotten wet.
Tengo el mismo problema esta cargado y no kiere prender pues el usb no lo agarra tampoco la computadora no lo reconoce pues me meti por el programa equipo y ahi le quise meter la musica y se tardo bastante y mejor lo cancele y desconecte el usb rapido ypues me i cuenta ke ya no kiso prender mi reproductor ke puedo hacer . sharon
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pues al conectarlo con el usb ala computadora no aparecio el programa y me meti a equipo y por ahi me lo abrio pero al momento de meter la musica y copiarla se tardo bastante entonces le puse canselar todo y me sali de ahi saque la usb y desconecte mi reproductor y ya no quiso prender ni agarra el usb la computadora y esta cargado el reproductor y pues no tengo manual pues me lo mandaron e EUA att.sharon
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