Followed prompts on screen to change printhead ink cartidge (k) black & yellow.
It will not recognise that I have change the cartidge and is still asking me to change it. Tried switching off and starting again, but the same happens every time. Can you help please.
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Check to make sure that the contacts on the printhead carriage is clean.. Remove both cartridges. Unplug printer.Wait at least 3 minutes. Plug printer back in. Printer will turn on. Reinstall cartridges.
Did you let one of your inks run dry? If so, you need to replace the effected printhead. This model has two, one for black and yellow, and a second for cyan and magenta. If you let the yellow run dry but have tons of black, it still effects the black/yellow printhead. Same with the other, either color going dry makes its printhead go bad. Either printhead will set you back about $75. Easy to remove and replace once you get the new printhead.
Bottom line with this model of printer...DON'T let you inks run dry. A new ink cartridge is $20 vs. $75 for a new printhead.
FYI - This is the most common mistake/problem with this printer. The Inkheads are built to last at least 40,000 prints. That's several years for most of us, that is unless you let the inks run dry.
Unfortunately, it sounds like you need a new printhead C9381A. You can hope that it's clogged from lack of use and go into printer properties and attempt to clean it (it will use a lot of ink in the process). However, the the black/yellow printhead generally wears out faster than the C9382A cyan/magenta printhead. Replacement should cost around $70 for each.
Can you confirm that you are using a CIS or non-HP cartridges with this printer?
It sounds a lot like the printhead has reached a clogging point where sediment has built up in the black portion and loosens enough to printer a few lines before it re-asserts itself again.
Based on my experience of this printer, if you're using a non-HP delivery system for ink then you should consider replacing the black ink with a dyebase alternative instead of pigment.. Replacing the Black/Yellow printhead and running a number of test prints to purge the pigment ink in the printhead should then result in a clean and more reliable printout in future.
One other vector for problems is the cleaning area and I've found that this can become soiled with excess ink causing cross contamination within the inks of one printhead. As yet I've not found a reliable solution to counter this sort of issue.
Hope this gives some clues and hopefully some ideas of a fix.
Try doing a nozzle check to see which colors are getting through the printhead. If you are missing lines in the pattern or there is no ink color showing, you will have to do a head cleaning. Was your printer out of ink for any length of time? If so, it is a clogged printhead. some printers are designed in a way that will not allow you to print at all, if you are out of a color. They do this for a specific reason- If you were allowed to print in black and you were out of yellow and you did this for a month and then replaced the yellow, you would have a clogged printhead. Why? Because there is a reservoir in the print head and if you do not replace the ink, after a while, the ink in the reservoir will dry out and you will have a clogged printhead. The only way to fix this is to do a head cleaning (2-3-4, depending on how bad the clog is) and that uses a lot of ink. So, Epson does not allow you to print if one color is out, to save you the time and expense of having to do a head cleaning.
Did you remember to take the tape off the top of the cartridge? If so, run a few cleanings and do a nozzle check. If there is still no cyan, your print heads may be clogged