Question about Southwestern Bell FA-970 Digital Answering Machine

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Erasing messages I can not find a way to erase messages on the SWBell Freedom Phone FA970 that I inherited. Please tell me how to get rid of old messages so that I do not have to continue to replay all of the old messages to hear what is current.

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Play through your messages with out saving any of them. The machine will record new messages over your old ones. This model does not erase messages in the way most answering machines do. Pressing buttons incessantly as previously suggested will only succeed in raising your blood pressure.

If you do save a message, once you play it again with out saving it, your machine will record over it.

The toll free help line on the owner's manual is 1-800-366-0937.

Posted on Feb 26, 2008

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To erase messages, just repeatedly tap both mail 1 and mail 2 buttons....Ken

Posted on Sep 27, 2007

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Hi. I think you have to wait until more calls come in. If you did not save original message(s), then these will then go away FOREVER.

Posted on Aug 26, 2007

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Posted on Jan 02, 2017

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Erasing Messages

The unit will announce the remaining recording time after playback, if it is less than
5 minutes. New messages cannot be recorded when:
— “Memory full” is heard.
— “ ” is displayed on the base unit.
— ANSWER ON indicator flashes rapidly (only when the Answering System is on).

Erase some, or all, of the messages in a mailbox. We recommend you erase unnecessary messages after each playback.


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Press [ERASE] while the message you want to erase is being played.
• A short beep will sound and the unit will continue to play the next message.
Press [ ][4] while the message you want to erase is being played.
• A short beep will sound and the unit will continue to play the next message.

Erasing all messages in the mailbox
1. Press the soft key ( ).
2. Press the soft key ( , or ).
• If Mailbox 2 or 3 has a password, enter it (p. 51).
3. Press [ ][5] to erase all messages in the mailbox.
• A long beep will sound and “Mailbox (No.)” and “No messages” will be heard.
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I hope you rate this solution. Thank you and goodluck!

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cbennett@iaslc.com

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http://www.swbfreedomphone.com/ib/ib_frame.html I couldn't find a listing for that particular model, but it may be that it's similar to one of the others listed and you can find help there. Maybe if you tell us what problem you're having with the phone, we can fix it that way.

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Here is a link to a similar model: http://www.swbfreedomphone.com/ib/ibansw/fa970.pdf Here is what it says: TONE REMOTE OPERATION Remote Security Code To access answering functions from an outside line, you will need to enter the three digit security code located on the bottom of your unit. Write this number on the Remote Access Card, which you can keep in your wallet. Remote Turn On If you forget to turn on your unit: 1. Call your unit from a touch-tone phone. 2. Wait 12-14 rings until the machine answers. 3. The FA970 will automatically answer by playing your greeting. You may hang up the phone, and subsequent calls will be answered. Remote Message Playback 1. Call your unit from a touch-tone telephone. 2. After your FA970 answers, it plays the outgoing greeting and beeps once. Dial your three digit security code within 20 seconds after the beep, pressing and holding each digit for 1-2 seconds. Allow a 2 seconds interval between each digit. 3. Your FA970 will sound one beep to indicate the code was entered correctly. (If there are no beeps, enter your code again.) 4. You can press the following buttons on your keypad: Option Press Playback Mailbox 1 Messages (1) Playback Mailbox 2 Messages (2) Record Memo Message (3) Record New Greeting (8) Turn Off Answer Mode (9) If you press ?1? or ?2? (to playback messages), you have the follow options: Option Press Erase Current Message (0) Repeat Current Message (4) Repeat Previous Message (4) repeatedly Stop Message Playback (5) Skip to Next Message (6) To SAVE messages, hang up the telephone. Note: Your FA970 will sound a series of beeps if there are no messages. Remote Record New Greeting If you press 8 (to record new greeting): 1. When you hear a beep, begin recording your new greeting (up to 30 seconds). 2. When you have finished recording your new greeting, press (5). The unit will beep, and the new greeting will playback to you. 3. Hang up the telephone. Remote Record Memo If you press 3 (to record memo message): 1. Within three seconds of pressing ?3?, press ?1? or ?2? to select Mailbox 1 or Mailbox 2. Otherwise, the memo will be recorded in Mailbox 1. 2. When you hear a beep, begin recording your memo (up to 60 seconds). 3. When you have finished recording your memo message, press (5). 4. The corresponding Mailbox message count will be increased by one. To Retrieve Messages when Recording Memory is Full 1. When the message capacity is full, the unit will sound 3 beeps after answering the phone. 2. Within 20 seconds after the 3 beeps, dial your 3 digit security code. 3. Your FA970 will sound one beep to indicate the code was entered correctly.

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