Question about SanDisk Sansa e250 MP3 Player

1 Answer

Sandisk Sansa m240 1 GB

HI - this thing is frozen, taking the battery out or doing hard restarts doesn't help. It just hangs at the startup screen. Firmware 4.0.44A. I'd wipe the memory with a magnet if it wasn't flash memory. Not sure if there's anything else I can do. Computer doesn't recognize it anymore by USB either. Jon

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers
Re: Sandisk Sansa m240 1 GB

My sansa did the same thing. I registered it on and they are sending me and new one, so I suggest you do the same.

Posted on Aug 16, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

My sandisk stays frizen on da fm radio screen and it wont turn off

download some new songs? might just be the screen. see if you can play songs (blind navigation).

Feb 22, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Refresh database

I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Jan 19, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Frozen on the loading screen

press the menu button on the bottommostlft side,,,and also anyone of the other buttons (say forward button) for quite sometime around 2 minutes (probably less than that)............

then the blue light would be turned off and sansa starts rocking again..


or as you thought u can let the sansa discharge all its power.

dont open at any cost ,because if its found opened then warranty may be cancelled.

Jan 01, 2008 | SanDisk Sansa e250 MP3 Player

3 Answers

Frozen screen

Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again.


Make sure there's a battery in the player. This doesn't work when it is plugged into the USB port.



Oct 15, 2007 | SanDisk Sansa m240 MP3 Player

2 Answers

Sansa c140 screen frozen

Try a "hard reset". Press and hold the power button for 15 seconds to shut off. With the device off, press and hold the vol + and the center select button. Power it back on, see if that works. You can add to the question if you have more questions. Best of Luck.

Sep 27, 2007 | SanDisk Sansa c140 MP3 Player

2 Answers

Sansa seems to be frozen at startup

is my sansa broke or wat. when i plug the usb cord in the sansa comes on and wen i take it out it goes off , but the screen don't come on......i suffered the problem of wen the screen do come on it stops at the sansa rhapsody part then start over back to the big sansa screen then sansa rhapsody..........someone please help!!!!!!!!!!!!!!!!!!!!!!!

Sep 11, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Stuck on startup screen and sister's sansa headphone jack problem

i don't know what to do for your sister(i am having a similar problem) but for you try taking the battery out and putting it back in(i've had to do the same thing)

Sep 02, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Frozen MP3

For Sansa or Sandisk problems, contact This site is dedicated to Sandisk products and can help you. Good Luck

May 12, 2007 | SanDisk Sansa c140 MP3 Player

1 Answer


Jan 21, 07 I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240''s there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that''s frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately. <>

May 04, 2007 | SanDisk Sansa m240 MP3 Player

2 Answers

Sansa frozen

try taking off the back plate and take out the battery then put it back in and turn it on

Feb 08, 2007 | SanDisk Sansa e250 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e250 MP3 Player Logo

36 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

93802 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides