We cannot program buttons on the attendant console. Button says default on it an when I try and enter the new data I get "Unable to save changes. Invalid data has been entered or required data is missing". Why can't I program this button for an extention in the office.
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The extension range needs to be allowed in the Auto Attendant. For example, if most all of your extensions are in the 100 series range and you are trying to get to a 200 series extension then you have to have the option in the Auto Attendant (under Menu tree) for button 2 that says "Reserved in Dial plan".
If the extension is in the correct range then you should check to be sure that the extension is Dial Plan, Tables, Internal 3 Digit extensions (click devices using for older software). Make sure that extension is in the list (on the left for older software).
The phones aren't on the system. You have to make sure to turn on "Auto Discover Telephones" under the system settings, system configuration tab within "tab to it" (on 5.0 and older software) and System wide settings, auto discovery with newer software. If the phones are plugged into the same network as the phone system, the phones will automatically come up with extensions.
You need to go to the Telephone group button mappings and click on the lock next to the buttons you want to change. Once you unlock it for the group that the phone is in, you will be able to change it for that phone. Keep in mind that this also allows the other users in that telephone group to change their buttons too.
The "hands free" button would need to be pushed on the phone you are calling. This will make the phone answer when an internal call comes in to that extension. Outside calls will still act normally and ring the phone, then go to voicemail. the downside is that it is difficult for fellow employees to leave you a voicemail since your phone answers to intercom on all internal calls when "hands free" is pressed. If all you are talking about is paging through the phones, pressing 621 will page through the phones with a 3 digit dial plan and 6201 on a 4 digit dial plan.