Question about SanDisk Sansa e260 MP3 Player

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Frozen in refresh database

I tried to put some Windows Media mp3 files on my e260 and it restarted normally, but froze in "refresh database". I tried restarting it, but it's still froze. It doesn't respond to anything but the shut-down. I have really slow dial-up internet, so downloading stuff from the Sansa web site is almost impossible. I took this thing to the Best Buy Geek Squad, and they aren't any help. I really need my player working before I leave on a family vacation in 4 days. Please help!

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Re: frozen in refresh database

Download some firmwire from

Posted on Aug 15, 2007

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IT's froze again, Arrrrrrrrrgh!

Try resetting it: To reset sansa: holding menu for 15-20 seconds. or Or-To reset the sansa = Hold down power button for 20 seconds.

Aug 15, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Loaded Songs Onto MicroSD Card, And While Refreshing The Database It Just Froze.

eject the microsd when you player is off and try restarting the player...delete some songs off the microsd and try again..

Sep 04, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 frozen on refresh database

Make sure USB mode is MTP....If this doesn't work make sure that you are connected to a 2.0 USB port....I had to install the update on to my labtop and finally it recognized it and updated

Push the power button in until it turns off then proceed with the above

Apr 11, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

My MP3 Sansa e200R froze while refreshing the database

Hold the menu button down for 15 seconds. This will reset the player

Mar 22, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260, apparently wont read songs i put on it

do not download songs from Windows Media Player 11
can you
Fetch songs from a CD or a Web site or your friend and see if his Will play

Jan 15, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Frozen while on the refresh database screen

Try holding the power button for about 15-20 seconds. This usally shuts the whole thing down.

It may refresh the database as normal next time.

Nov 18, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Frozen screen says: refresh database

tyr taking the battery out or try holding the power button and the play button at the sametime for 20 secs.

Oct 21, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260

Try holding the power button for 20 seconds to hard reset the device. Then try turning it back on. If that doesnt solve it, youll need to do the following. Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.

Sep 24, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Microsoft asks for a certificate for sansa e260

Try uninstalling and reinstalling your windows media player software. If you have a card inserted on your player it would normally do that refresh database. If not try updating the firmware of the player.

Jul 08, 2007 | SanDisk Sansa e260 MP3 Player

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