Question about Fisher and Paykel GWL11 Top Load Washer

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Machine not filling with hot water

GW712 - Recently moved house and since moved machine will only occasionally fill with hot water.. Bowl will spin but no hot water will come in, machine does not beep.. Have checked at water source and runs freely when not attached to machine.. Also the pressure of the water entering the machine is not as strong as previously.

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First check the filters in the inlet hose and hot water pressure. Sounds to me like the hot water valve is faulty. Test the w/machine on a hot water cycle, if you hear a noise and its not filling it up with water,its a faulty hot water valve. Air pressure?? change the water valve and remember it has a little rubber boot on the old water valve, transfer this to the new valve,or go into option adjustment mode and change you wash temperature settings.

Posted on Aug 15, 2007

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Posted on Jan 02, 2017

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Cold water valve problems with F&P machines are common. Replacing the cold valve is the most likely remedy.
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As you've changed the valves, you've already seen that the problem can be removed...
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Black type residue being left on clothes



Hi there,

This is a common problem on washing machines, if you predominantly do cold washes.

Over a period of time, a washing machine will accumulate a buildup of Soap Scum (excess soap & softener residue) which can stick to the inside of the drum.

This black coloured soap scum occasionally breaks away from the drum, and attaches to the clothing fabric during the wash cycle.

You can rectify this, by doing the following:

Firstly, purchase a packet of CITRIC ACID from your local grocery store (usually found in the baking isle).

Do the following procedure before going to bed:

1) Do a HOT WASH without clothes (Hi water level, with HOT water) - allow machine to fill with hot water, then add the CITRIC ACID to the water. Allow the machine to complete a FULL wash cycle (i.e. allow machine to agitate for 30 mins or so, then drain).

2) Fill the machine again with the HOT water / CITRIC ACID solution, but this time allow it to sit in the bowl overnight (no cycle).

3) Next morning, set machine to spin & drain (i.e. to empty the solution)

4) Set machine to fill with FRESH HOT WATER ONLY (no citric acid), then set machine to spin & drain. This will flush all remaining residue left in the bowl.

Note: Soap scum residue is caused by using excess detergent/fabric softener. Hot Water flushing should be done every 6 months.

Contrary to what the detergent manufacturers state, you should follow Samsung's instructions by using HALF the recommended detergent.

Samsung machines prefer LOW SUDS, and you may find by reducing the amount of detergent used, you may even eliminate the buildup of soap scum.




"If this has helped resolve your issue, please rate this solution"


Oct 31, 2009 | Samsung SW62ASP Top Load Washer

2 Answers

I have a Samsung SW62ASP top load washing machine. I keep getting chunks of black flaky stuff turning up through my wash. I always empty the in bowl filter, is there another filter?


Hi there,

This is a common problem on washing machines, if you predominantly do cold washes.

Over a period of time, a washing machine will accumulate a buildup of Soap Scum (excess soap & softener residue) which can stick to the inside of the drum.

This black coloured soap scum occasionally breaks away from the drum, and attaches to the clothing fabric during the wash cycle.

You can rectify this, by doing the following:

Firstly, purchase a packet of CITRIC ACID from your local grocery store (usually found in the baking isle).

Do the following procedure before going to bed:

1) Do a HOT WASH without clothes (Hi water level, with HOT water) - allow machine to fill with hot water, then add the CITRIC ACID to the water. Allow the machine to complete a FULL wash cycle (i.e. allow machine to agitate for 30 mins or so, then drain).

2) Fill the machine again with the HOT water / CITRIC ACID solution, but this time allow it to sit in the bowl overnight (no cycle).

3) Next morning, set machine to spin & drain (i.e. to empty the solution)

4) Set machine to fill with FRESH HOT WATER ONLY (no citric acid), then set machine to spin & drain. This will flush all remaining residue left in the bowl.

Note: Soap scum residue is caused by using excess detergent/fabric softener. Hot Water flushing should be done every 6 months.

Contrary to what the detergent manufacturers state, you should follow Samsung's instructions by using HALF the recommended detergent.

Samsung machines prefer LOW SUDS, and you may find by reducing the amount of detergent used, you may even eliminate the buildup of soap scum.




"If this has helped resolve your issue, please rate this solution

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1 Answer

Washing Machine Rinse and Spin lights are on


its the problem of drum getting blocked by any clothes getting tucked up.also try to move the drum manually with the machine off.if it makes any noise its the faulty motor.or drum has lost its alignment.it needs to be reseated properly in that case. -------------- The water fill valve - The water fill valve is a mechanical and electrical part, the coils on the valve need electricity to mechanically open the valve to allow the water to flow into the washer....myth....the washer pumps water into itself...no, it does not. The fill valve opens and the house water pressure pushes the water into the washing machine.
No cold water or no hot water - The fill valve has two coils, one for the hot water and one for the cold water. It is possible that one of the coils can fail and you loose that filling ability. If the cold water coil quits, the hot will still work and during warm fill you will get hot water only and during a cold fill you will get no water at all. If the hot coils quits, you will still have cold water fill, cold water only on a warm setting and no water on a hot fill setting. You can No cold water or no hot water - The fill valve has two coils, one for the hot water and one for the cold water. It is possible that one of the coils can fail and you loose that filling ability. If the cold water coil quits, the hot will still work and during warm fill you will get hot water only and during a cold fill you will get no water at all. If the hot coils quits, you will still have cold water fill, cold water only on a warm setting and no water on a hot fill setting. You can test a fill valve live for 120 volts, power to a fill valve coil and no fill = a bad fill valve. You can also test the coils for continuity, no continuity = a bad fill valve. Some Maytag washers have a fuse in the fill valve circuit, if this fuse let go the washer will not fill. Fill valves can also from time to time stick open and not stop filling. If you have to shut off the fill valves to stop the water from filling in the washer, you have a bad fill valve and you will have to replace it.

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Read your user manual - but I would suggest that you may not have setup the balance properly. Check the level of the machine and adjust to be as square as possible by adjusting the feet at the bottom. If the water isnt coming in on both hot and cold sounds like a common problem - perhaps the water level sensor is playing up or something else has been knocked during transportation of the machine when you moved house. Check your user manual for troubleshooting. Sounds dumb, but check that 'delay start' isnt selected also. check both hoses filters are not blocked.

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1 Answer

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if you pull the filter out of you (hot water) valve with a pair of long nose pliers you will see a black rubber seal. pull this rubber ring put as it acts like a restrictor.

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