Question about Philips 60PP9202 60" Rear Projection HDTV-Ready Television
The color was warped 4 months ago, Sartor TV (Plano, TX) replaced the ICs. 3 months later, the same problem. Called Sartor, they came out and checked it out, ordered power supply board? They replaced that, but still did not work. Ordered convergence board. Picked up TV to work on in shop. Brought it back in a pickup (FACE UP). The cardboard that they covered it with "blew" off, which exposed tv to direct sunlight (100 degree heat) for about an hour. We noticed screen appeared wavy and warped. Sartor accepts no responsibilty. They have no sense of customer service. We have been dealing with them for over a month (this time). Steve Sartor (owner) and his son, Jeff do not know how to run a business and need to put them out of their customer's misery. They hire kids (teenagers) as managers and techs (who are basically [email protected]$$*$!). We got a lot of "duh, I don't know"s from them.
Did they put the cardboard there? anyways it is not their responsible if you dropped off and picked up..home service is about the same price because crooks dont care how it gets to them. is the screen, when set off, looks warped or melted? look at it from diffent angles. if looks ok your back to the converence problem. good luck
Posted on Aug 17, 2007
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Posted on Jan 02, 2017
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