Purchased the unit on e-bay. It came with a powerhead. The part that runs from the floor brush plugs into the handle-thats ok. The other end where the hose connects to the vacuum has a plug (with 2 pins) but I can't find where to plug it into on the vacuum. Help
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You gave a good start to giving us good information to help you with solving this problem-- But I need a little more information:
It sounds like you have the Electric Motor driven Power nozzle/ Floor attachment-- am I correct? (Not the type that has a little vacuum motor down at the floor attachment-- Not one that depends upon air flowing thru the unit to power the brush, -- am I correct?)
You can control the motor with a switch at the handle-- correct?
So here is the question: - when you say "the electric power brush -- goes to zero suction" -- what tells you that it 'went to zero suction'?-- the little red flag on the vacuum?-- or what?
I am suspecting something might be caught up in the floor wand-- or at the power nozzle itself-- or even in the flexible hose. Do you know how to take the hose off, and place the hand-held end, in the opening in the Miele Vacuum? Can you do that, and clear out the hose first-- and then the hose with the want connected?
If they are all clear-- we may need to open the floor plate on the floor nozzle, and check for something caught in the air passageway--
one) the powerhead is dead legit as in there is no power coming to it or the motor is actually dead.
2) something jammed in the brush and popped the reset button. The reset button is a red button located as your looking at the back of the powerhead on the right side. Usually a red square. Push it and it SHOULD start up again.
That being said, if you have done the reset button and it still does not work, that unit I beleive has either a 2 or 5 year warranty (cannot remember dont have the documentation in front of me) and if it is still covered under warranty for you, take it to your closest Vacuum repair shop. Do take the hose and powerhead with the cannister unit.
Most likely the problem is with the cord winder. This is the most common problem with Mieles. It is actually the most common problem with any vacuum with a cord winder. A Miele repair center should not change you to look at the vacuum and tell you what is wrong with it. The Red Star was a great model and if the powerhead is still in goood condition I would get the vacuum repaired. If it is the cordwinder they can usually be repaired and it should cost about $75.00. If you need a new cord winder this will cost about $150.00. The top piece can be pryed off, however if it feels like it is switching than it is not jammed.
If there is no suction when you disconnect the beater bar assembly near the hand hold where you grab the vacuum, then there may be either a restriction in the vacuum line between there and the vacuum section (that rolls around behind you), or the vacuum line from the handle point to the rollaround section is not properly connected. This all assumes the vacuum motor in the rollaround is running.
The beater bar section does nothing but cause dirt particles to be sucked into the vacuum system. The vacuum or suction is created in the rollaround unit.
Yes, most likely the belt has stretch. Flat belts do this after a short time and need to be replaced when problems start with the brush roll not wanting to turn. Also check the brush roll, make sure that the ends turn freely, if not, then replace it also.
Wish you had listed the model number of the vac and of the powerhead. The plug going into the cannister, is it pushed all of the way in, also same for the plug going into the hose end? You can hook up the powerhead plug to a/c and see if it runs, if it does, then it is ok. Unhook the hose and plug and hook up a/c to that plug end and see if the powerhead will run, if not maybe the switch on the hose handle has a problem. Otherwise you have a problem in the cannister. If this is brand new, then it has a warranty, take in for repair.
Very likely it's the cord at the nozzle neck. These cords flex when you vacuum and they often break internally where the cord goes into the neck. Turn the vacuum on and wiggle the cord at the powerhead and see if the powerhead comes on and off. If this happens, then you will have to replace the cord.
On some of the early models, the receptacle in the hose, where it plugs into the top of the wands, will break away from the plastic pins it sits in, and the receptacle will slide back into the handle, which means that it will not plug into the powerhead connection when you connect the hose. You can check this by looking at the end of the hose and observing if the receptacle is sitting flush with the opening it sits in. If it is pushed back, it will not make a complete connection with the powerhead cord that is sitting at the top of the wands.