Question about Creative Labs ZEN V Plus MP3 Player

11 Answers

Frozen i cannot turn it off and it is stuck on the screen that just says "creative"

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  • q diddy Nov 18, 2007

    when i turn the zen on it will gop to the same song that was last played and it will freeze and i cant turn it off.inly when i reset it but the it still freezes

  • Sokhout Nov 28, 2007

    I have a zen v pluse 4 gb When i turn it on it it just say zen v plus. it doesn't go the menu. even my barery s full. Can you hope me with that?

    Please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • butchcassidy Dec 05, 2007

    my screen is stuck on the fm radio station 107.7 and i cant turn it off

  • Anonymous Apr 09, 2008

    mine is stuck on deleting i was deliting a recording help

  • ramkars Apr 25, 2008

    My mp3 fell down and went blank. I took the batter out and started again. It says Creative and then froze. Its not coming again. Please let me know what to do

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Reset the Zen. Then hold down the play button and power it on. Release the play button when you see the Creative logo. It will display the following options: Clean Up Scans the player and removes invalid links from its music library. Does not affect music files themselves. Format (All) Caution! Erases all content! Save a copy of your player's content before formatting. Reload OS/ Firmware Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

Posted on Sep 21, 2007

  • cheetsheets Jan 09, 2011

    Also solved our problem with the UNKNOWN Language, as the RESET Option didn't do anything on our ZEN V PLUS. Done this soft reset, done a clean up and then a REBOOT and defaulted back to ENGLISH.

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My player got stuck on a song,right at the start, with the volume displayed too...nothing i could do would fix it. I couldn't even turn it off and the screen was getting hot too. So i came here and read these solutions...number 2 worked fine...the reset button is located just inside the little hole. But you need something really small to get in there, i used a straightened out paper clip...thank you SO much. I thought it was broken for good!!

Posted on Apr 11, 2008

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Hey there...! i tried solution #2 by samuishark and it worked like a charm. i understand there's a lot of problems with freezing on the czv plus players. hopefully this will work for lots more frustrated people. i'm so happy...thanks!!!

Posted on Nov 18, 2007

Used samuishark's solution, worked perfectly! 

The only thing I can recommend is to use a round toothpick to shove into the hole (the pointy ones); I could not find an object to fit inside the hole otherwise.

 

Thank you! =)

Posted on Oct 20, 2007

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SamuisharkThx for this solution, got a zen vplus got stuck in re building libr and followed your instructions and it is working now fine.  No other web site pointed to a right start.  Thks. wboricua98

Posted on Oct 18, 2007

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Thank you so much for solution number 2 by samuishark - I selected the 'clean up' option and then the 'reboot' option and the player is fixed. U rok.

Posted on Oct 11, 2007

Get a neddle and keep it in the wee hole then it goes black

Posted on Sep 20, 2007

Take the battery out and it'll stop...but it most likely will freeze again

Posted on Sep 08, 2007

I'm having the exact same problem. it's been stuck like this since yesterday afternoon. i pressed the reset button and i turned it back on and it got stuck on the rebuilding library,also the battery wont die, and i don't have a clue what to do!

Posted on Aug 23, 2007

Hit the reset Button on the side. It's a little hole you have to poke something through to hit it.

Posted on Aug 17, 2007

This has happened to me a few times, as far as i know, there is nothing you can do to turn it off. You just have to leave it until it runs out of battery.

Posted on Aug 16, 2007

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this helped me as after it rebuilds the libary then it always froze on a song let the battery run out!
this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
  1. Detach the player from the PC if it is connected, and turn off the player.
  2. Press and hold the Play button while powering on the player.
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There's a little area at the bottom that says, reset, you take a thumbtack, and just pop it in! It will be back to working condition without losing files with no problems!

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