Question about Creative Labs ZEN V Plus MP3 Player

11 Answers

Frozen i cannot turn it off and it is stuck on the screen that just says "creative"

Posted by on

  • 3 more comments 
  • q diddy Nov 18, 2007

    when i turn the zen on it will gop to the same song that was last played and it will freeze and i cant turn it off.inly when i reset it but the it still freezes

  • Sokhout Nov 28, 2007

    I have a zen v pluse 4 gb When i turn it on it it just say zen v plus. it doesn't go the menu. even my barery s full. Can you hope me with that?


  • butchcassidy Dec 05, 2007

    my screen is stuck on the fm radio station 107.7 and i cant turn it off

  • Anonymous Apr 09, 2008

    mine is stuck on deleting i was deliting a recording help

  • ramkars Apr 25, 2008

    My mp3 fell down and went blank. I took the batter out and started again. It says Creative and then froze. Its not coming again. Please let me know what to do



11 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Reset the Zen. Then hold down the play button and power it on. Release the play button when you see the Creative logo. It will display the following options: Clean Up Scans the player and removes invalid links from its music library. Does not affect music files themselves. Format (All) Caution! Erases all content! Save a copy of your player's content before formatting. Reload OS/ Firmware Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

Posted on Sep 21, 2007

  • cheetsheets Jan 09, 2011

    Also solved our problem with the UNKNOWN Language, as the RESET Option didn't do anything on our ZEN V PLUS. Done this soft reset, done a clean up and then a REBOOT and defaulted back to ENGLISH.


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My player got stuck on a song,right at the start, with the volume displayed too...nothing i could do would fix it. I couldn't even turn it off and the screen was getting hot too. So i came here and read these solutions...number 2 worked fine...the reset button is located just inside the little hole. But you need something really small to get in there, i used a straightened out paper clip...thank you SO much. I thought it was broken for good!!

Posted on Apr 11, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hey there...! i tried solution #2 by samuishark and it worked like a charm. i understand there's a lot of problems with freezing on the czv plus players. hopefully this will work for lots more frustrated people. i'm so happy...thanks!!!

Posted on Nov 18, 2007

Used samuishark's solution, worked perfectly! 

The only thing I can recommend is to use a round toothpick to shove into the hole (the pointy ones); I could not find an object to fit inside the hole otherwise.


Thank you! =)

Posted on Oct 20, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

SamuisharkThx for this solution, got a zen vplus got stuck in re building libr and followed your instructions and it is working now fine.  No other web site pointed to a right start.  Thks. wboricua98

Posted on Oct 18, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Thank you so much for solution number 2 by samuishark - I selected the 'clean up' option and then the 'reboot' option and the player is fixed. U rok.

Posted on Oct 11, 2007

Get a neddle and keep it in the wee hole then it goes black

Posted on Sep 20, 2007

Take the battery out and it'll stop...but it most likely will freeze again

Posted on Sep 08, 2007

I'm having the exact same problem. it's been stuck like this since yesterday afternoon. i pressed the reset button and i turned it back on and it got stuck on the rebuilding library,also the battery wont die, and i don't have a clue what to do!

Posted on Aug 23, 2007

Hit the reset Button on the side. It's a little hole you have to poke something through to hit it.

Posted on Aug 17, 2007

This has happened to me a few times, as far as i know, there is nothing you can do to turn it off. You just have to leave it until it runs out of battery.

Posted on Aug 16, 2007

1 Suggested Answer

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Frozen everything

Befor you turn it on, press and hold the play/pause button and turn it on. It will be in recovery mode. Scroll down and select reload firmware and connect it to the computer. You can download the firmware from here:

May 30, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen screen is frozen on ZEN

If you have tried the reset hole on the bottom, try the mp3 player recovery tool here.

Feb 12, 2009 | Creative Labs Zen Digital Media Player

2 Answers

Zen mosaic frozen on charging screen

Try hitting the reset button. Its the small one on the left side. You might have to push it with a pen or something,

Jan 28, 2009 | Creative Labs Creative Technology Zen MP3...

2 Answers

Frozen creative zen v plus 4 gb

Replace hard drive

Apr 09, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer


I have the 8gb Zen and I usually end up with a frozen screen when I upload music. I unplugged the Zen and then use a needle to reset the player. It located at the bottom right.

Mar 29, 2008 | Creative Labs Zen Digital Media Player

5 Answers

Creative Zen V Plus Frozen on the product title screen

this helped me as after it rebuilds the libary then it always froze on a song let the battery run out!
this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
  1. Detach the player from the PC if it is connected, and turn off the player.
  2. Press and hold the Play button while powering on the player.
  3. When the player displays the Creative logo, release the Play button
  4. Select Format (All) and select Yes to format the player.
  5. After the player has finished formatting, select Reboot.
  6. Re-transfer the tracks to the player.

Feb 16, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer


if it keeps on rebuilding the library the disk had a bad spot on it try going in to recover mode and do a clean if that doesn't work do a format if that doesn't work download the latest firmware if that doesn't fix you will need a new hard drive or flash drive.

Nov 15, 2007 | Creative Labs Zen Micro MP3 Player

2 Answers


try loading new firmware


Oct 17, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

ZEN V Plus frozen on creative screen

you might need to format the player by holding the play button as you press reset, this will bring up the options to reset of format the plkayer update firmware etc etc.

Oct 02, 2007 | Creative Labs ZEN V Plus MP3 Player

3 Answers

Stuck with my creative zen

There's a little area at the bottom that says, reset, you take a thumbtack, and just pop it in! It will be back to working condition without losing files with no problems!

Feb 06, 2007 | Creative Labs ZEN Vision:M Digital Media...

Not finding what you are looking for?
Creative Labs ZEN V Plus MP3 Player Logo

163 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts


Level 3 Expert

13434 Answers


Level 3 Expert

85178 Answers

Brad Brown

Level 3 Expert

18108 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides