Question about SanDisk Sansa m240 MP3 Player

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Sansa m240: 0 MB after wrong firmware update

Hello, i update the firmwware with wrong version (i deleted te dsc file). Now my PC don't understand m240 in MSC mode - i have always "insert disc to drive J:" - is any solution to fix this problem ? to update to right firmware ? may i switch this player to recover mode ?

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Re: sansa m240: 0 MB after wrong firmware update

If your Sansa does not recognize MSC (Mass Storage Class) mode, then your PC will not be able to communicate properly to it. Sandisk can fix it but you will have to email, to ask them how to proceed from here. Give them the following information: 1) Sansa device model 2) Firmware version on your device 3) What computer OS you have 4) Problem you're experiencing (what you've done) ZT3000 Beta tester of "0"s and "1's"

Posted on Aug 19, 2007

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It is getting stuck while refreshing the database.

Depending on the amount of the data or music files you have on your device, "Refreshing Database" may take a while to finish. But if you feel it's frozen you may try the following steps:
Reset the device 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player. NOTE: Resetting will turn the player off while it is frozen.
Delete recently loaded files 1. Connect the device to the PC in MSC mode using force MSC. 2. Locate and delete recently added files. 3. Disconnect the device from the PC.
If this resolves the issue, proceed to STEP 3. Otherwise, format the device, update to the latest firmware, and reload the songs to the device.
Update to the latest firmware You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware Sansa c200 series firmware update Sansa Clip firmware update Sansa e200 series firmware update Sansa Fuze firmware update Sansa View firmware update
Click on any of the links you need more info on.

Oct 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa e250 having video option, but it not supot any video file to play on the player.


When your operating system on the computer is Windows:
Run the Sansa Firmware Updater to get the Sansa Media Converter:

When your operating system on your computer is Mac, or when you want to update manually:
go to the Sansa forum:

Only when you have the e200 series version 2 player, videos can be viewed from the microSD card.
Accessing the microSD card:
Highest capacity of the microSD card:
Verify the version of the player. To check, go to Settings > Info.
For 01.xx.xx firmware (e200 version 1) - up to 2GB microSD cards
For 03.xx.xx firmware (e200 version 2) - up to 16GB microSDHC cards
Differences between e200 version 1, 2 and Rhapsody player:

For supported files, see:

Aug 13, 2010 | SanDisk Sansa e250 MP3 Player

2 Answers

How to delete the recordings??

The easiest way is to connect to your computer via a usb cable. Click on the local disc "E: or whatever yours is and do it on line. Remember to use the safe disconnection procedure.

Dec 30, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

PLEASE Help with my sansa c200 mp3 player!


The Sansa c200 has 2 versions, version 1 and 2.

Check the version of the player:
Go to Settings > System Info.
Information for the firmware version and SD cards support:
For 01.xx.xx firmware (c200 version 1) - up to 2GB microSD cards
For 03.xx.xx firmware (c200 version 2) - up to 4GB microSDHC cards
Note: Firmware is not interchangeable.

Manual for c200 series:

Manual for c200v2 series:

For deleting files connect your player with the computer.
When running Windows Media Player 11:

1. Check the automatic SYNC routine for your player.
How to get to the SET UP SYNC
When viewing WMP11 in full mode select SYNC or LIBRARY in the top of WMP11, seeing the Sansa player listed on the left.
Right click on the player and select SET UP SYNC... to go to the SYNC options.

When "Sync this device automatically" is selected, all playlist in the computers' Library will be transferred to the player again, even the previous deleted files. Disable this function to prevent unwanted SYNC.

2. Remove playlists from the library in set up sync, to get the playlists you would like to keep on the player.

Need more help ? Just post a comment.

Dec 10, 2009 | SanDisk Sansa c200 MP3 Player

1 Answer

Unable to update firmware on sansa clip+


Next link refers to the Sansa Firmware Updater, you tried to use for
The updater download link:
NOTE: Administrative access is needed on your PC to run the Sansa Firmware Updater

NOT supported:
MAC & Linux
When running MAC or Linux instead of a Windows based computer, the updater will not work.

Checking the answers page for information support, see the page:
Sandisk comes with next results:

For the Sansa Clip there are updates available:
- Clip Firmware Update (latest version 01.01.32 & 02.01.32)
Sandisk Forums page:

For the Sansa Clip+ there are no updates:
- Clip+ Firmware Update (not available yet)

Sansa Clip+ user manual:

Nov 21, 2009 | MP3 & Digital Media Players

1 Answer

Certain songs on my Sansa m240, will not play

If the songs you have are DRM protected then you may need to check with the source from where you've downloaded the track. 
Sometimes, if the Music data base on the device is corrupt, even then you may run into such problems.
follow the instructions below to get the sansa firmware updater to make sure that the firmware for your payer is updated automatically:
METHOD 1 - Download and manually update the Sansa m200 

NOTE: The manual update does NOT support firmware version 4.X.XXX. Refer to METHOD 2 if the firmware on your Sansa m200 is either 4.X.XXX.

WARNING: All data on your Sansa m200 will be deleted during the firmware update. Back up all your data before proceeding. 

STEP 1 - Download the Sansa m200 Firmware Updater .exe file and save it to your desktop. 

STEP 2 - Install the Updater 
1. Double-click the downloaded .exe file (sdmx3-iv001.exe). 
2. Click Next

3. Click Yes to agree on the license agreement. 
4. Click Next to start installing the program. 

STEP 3 - Connect your player to the PC 
1. Turn off your Sansa m200. 
2. Slide the HOLD switch to the lock position (orange color will show). 
3. Connect the player to the PC. 

STEP 4 - Update the firmware 
1. Click Firmware Upgrade

WARNING: All data on your Sansa m200 will be deleted during the firmware update. Back up all your data before proceeding. 

2. Click OK to continue the firmware update. 

3. Click OK to finish update. 

4. Disconnect your Sansa m200 from the PC after the firmware has been successfully downloaded. 
5. Slide the HOLD switch to the unlock position (orange color not showing). 
6. Turn on your Sansa m200 player to check. 

METHOD 2 - Using the Sansa Firmware Updater. 
1. If it's not installed yet, download and install the Sansa Firmware Updater
2. Slide the HOLD switch to the lock position (orange color will show). 
3. Connect your Sansa m200 to the PC. 
4a. Assuming there's a new firmware available, the following message will appear on your lower right taskbar. Click on the balloon message. 

NOTE: If there's no new firmware available, you won't see a balloon message.

4b. OPTIONAL: You can also manually run the Sansa Updater from your programs files. Most likely it will be under All Programs > SanDisk > Sansa Updater > Sansa Updater
5. Select the Firmware check box. 
6. Click Download Now. Firmware download starts. 
WARNING: All data on your Sansa m200 will be deleted during the firmware update. Back up all your data before proceeding. 

7. Click Yes to continue the update. 
8. Click Finish after the firmware has been downloaded. 

9. Disconnect your Sansa player from the PC. 
10. An "Upgrading firmware. Please wait..." message will appear on the Sansa m200's display screen. 

Jan 10, 2009 | SanDisk Sansa m240 MP3 Player

1 Answer

16 MB,load fail image file

Update the firmware of your device. You can download the firmware at site check if your device is a version 1 or a version 2 player first. But normally this problem occures on version 1 player.

Aug 21, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

SANSA c140 not sychronizing


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Apr 05, 2008 | SanDisk Sansa c140 MP3 Player

1 Answer

Sansa 4gb mp3 player

perform recovery mode on the player and create a file named sansa.fmt and put that file in the 16 MB format that should reformat the whole player after you have put that file in the drive and unplugged the player from the computer. After that has been done try to update the firmware of the player.
by this u can delete fully and clear

Dec 27, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Not enough room for music database please free 4 mb

format and then update the firmware of the player. 1. Open "My Computer." 2. With the player plugged into the USB port, right-click on the player (if in MTP mode) or the drive letter for your player (if in MSC mode) and select "Format" from the right-click menu. 3. Press "Start." 4. You will receive a warning that the format process will erase all data on your device. IMPORTANT: Make sure you have backed up all of your data from the device before continuing with the format. Agree to the warning. 5. The format will complete. Close the format window and your player should be ready to use. After the format, let us install the latest firmware update for your player. Please visit the following link to download and upload the Firmware on your Sansa m200: PLEASE NOTE: All files will be deleted. Backup your files. Your MP3 player must be in MSC mode before installing the Firmware update. To set your player in MSC mode, let us do the following: 1. When the player is turned on, press the ?Menu? button. 2. Navigate to the ?Settings? menu. 3. Navigate to ?USB?. 4. Under the ?USB? menu, switch from ?Auto Detect? to ?MSC?. After changing the player to MSC mode, reconnect it to your computer. The screen on the MP3 player should read ?USB Connected? and ?MSC.?

Jul 04, 2006 | SanDisk Sansa m230 MP3 Player

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