Question about SanDisk Sansa e250 MP3 Player

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It wont get past the title screen

When ever i turn it on it freezes at the title screen where it says sandisk i tried recovery mode but it wont work i tried hooking it up to my computer but it does the same thing

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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Posted on Jan 02, 2017

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1 Answer

SanDisk Sansa e260 freezes on boot.


You may have downloaded the wrong firmware.... Firmwares- Version 1 Version 2
Download the correct version or else it will render your device useless.
Version can be found on the back plate at botton right..

Sep 05, 2009 | SanDisk Sansa e260 MP3 Player

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Turn on


dear watevr,

During recovery mode, the computer could've changed to default settings that may interfere with the mp3 player's ability to charge.  Try reinstalling the cd that came with the sandisk.

Feb 12, 2008 | SanDisk Sansa e200 MP3 Player

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What would recovery mode do for my problem


what resolution are your images? without knowing if your pictures are set to 256 colors thats too low, 32 bit colors are too high. i think that 16 bit is what works.
hope this helps

Feb 10, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 freezes!


This should take care of it;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.




Best of Luck.

Nov 05, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

My Sandisk Wont Turn Stay On


Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Oct 13, 2007 | SanDisk Sansa e260 MP3 Player

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How do you get in USB mode?


If you cannot change the "modes", you will have to put it into recovery mode to fix it. You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Download and run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. http://sandisk.com/assets/file/downloads/firmware/e200fw01.00.12.exe Best of Luck.

Sep 16, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sandisk e250


Turn off the player after turning it off. Perform recovery mode ( Enable hold switch + Press Record button + Power/Menu button ) until it says welcome to recovery mode and perform the update for the player. Then after doing that you may have to format the player. :D

Aug 13, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

My Sansa m240 freezes at the title screen.


I have the same problem. I called tech support 1-866-726-3475 and they talked me thru several cures. None of which worked. My unit is about 8 months old. After trying all the options, they gave me a rma number and are sending me a replacement. I think they have had some trouble with this lot of players, they were very nice and it took no prodding from me for a replacement! Good Luck1

Aug 04, 2007 | SanDisk Sansa m240 MP3 Player

4 Answers

Sandisk mp3 player won't work


well, try to remove the battery for like 5 to 10 seconds and then insert it back in!!!! i had the same problem and i tried this and it really worked fo real ma nizzle

Apr 09, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Repeating title screen


mine too i was mad :\ just got it fixed like 2 min. ago im soooooooooooo happy thank GOd ___________________________ I have the EXACT same problem and my device is stuck in MSD. Which two files are you talking about? My sandisk support rep did not send me any attachment. Thank you for contacting SanDisk Technical Support. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

Jan 04, 2007 | SanDisk Sansa e250 MP3 Player

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