Question about Panasonic Panafax DX-800 Plain Paper Laser Fax

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Panasonic dx-800 fax machine

I am trying to change the access code for our fax machine. I am following the directions in the manual on page 168 and it is not working...Any suggustions? I have also tried to erase the access code as per the instructions but to no avail.

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Simply remove the battery and let the machine set for 2 days. This will erase all data. Or you can do a shipment set, which sets the machine back to factory defaults.
function then 7
Monitor four times then press the * key
press 6
up arrow until you see Ram Initalized
press Start
wait for it to complete, it will restart its self
press Stop twice to get out.

Posted on Sep 11, 2008

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Dont need to remove the board if you leave me an email i will tell you how to bypass the code inside to reset it or see it

Posted on Sep 11, 2008

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I am a technician. If I was asked to resolve this problem I would; remove to main board from the machine.The main board usually holds information that is stored in the fax machine, such as date time phone numbers access codes etc. Examine the board for damage to components. if a battery is present remove it, if possible. Let the board sit , over night if possible. Using a small screw driver, short all viible capasitors, they hold charges. Then replace in machine. prior to doing this take all electrical/ ESD precautions. If your codes are not gone then you may have bad circuitry. Replace the board ,if possible, with a new or used board.

Posted on Jun 16, 2008

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Posted on Jan 02, 2017

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How to erase memory in Brother 8690 MFC - it keeps printing unwanted faxes which are stored in the memory! It is junk mail and 20 pages long and I want to cancel it. When I press "Stop" and pull the power...

Try to press and hold Job Cancel button until a message Job Cancel (All) appears. Press OK to confirm.
If not working, the next is what I found in user manual:
Remove paper from the printer to stop it printing. Turn it on, if not.
Set Remote Access Code, if not already, pressing Menu, 2, 5, 2. Enter three digits - 1, 2, 3 - for example and press OK.
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If you mean the PIN for remote access, that's a two-digit number. If you've forgotten what it is, you can change it at the base station by following the instructions on page 12 of the manual.

If you mean the messages on your telephone company's voicemail system, try dialing *67 (that's star-six-seven). If that doesn't work, contact your telephone company for instructions on accessing their voicemail system.

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Dx-800 wont work with answering machine. Tried all the fax settings to use with a tam. Tam picks up line then dx-800 drops out everytime.

Set the answering machine to answer on 4 rings and the fax to answer on 6 rings.Do this with answering machine menu.

May 15, 2011 | Panasonic Panafax DX-800 Plain Paper Laser...

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Paper jam

The following is general advice that applies to removing paper jams in most printers, copiers, etc.

Switch off the printer at the wall and unplug it. Remove the paper tray from the printer. Check to see if the printer has an access door in the rear to allow you to see inside (open it). Open any other external flaps (eg. manual paper feed tray) that will allow you to see inside. Open any internal flaps or levers designed for user operation and usually indicated with a green or orange coloured tab.

Always remove jammed paper by pulling it in the direction of normal travel only. Don't try to pull it out against the direction that it entered the printer. Sometimes rollers inside the machine have a knob (usually coloured green or orange) that can be used to manually wind the page through the printer or fax. Always turn in direction of arrow indicated only.

After removing page, return all levers, flaps, doors, paper trays etc to original positions, reconnect power to the printer and test

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Our dx-800 reads OUT OF TONER INFO CODE = 041. We have replaced the toner several times. This was intermitant over the last month. We would unplug and repower and it would go away for a while.

Toner sensor holder kit (The silver part in center, directly below the toner) needs to be replaced by an authorized Panasonic repair center. Call Panasonic for one in your area.

The part should cost no more than $30-50. takes 5-10 minutes to replace. Most service places charge minimum 1 hour fee and possibly travel fees. so you are looking at $125-250 repair bill.

If the unit is out of warranty, Panasonic won't do it for free.

I have replaced the sensor kits on numerous DX-800 and it basically avoids displaying the toner errors, and you replace when print becomes light...the good old fashioned way.

Panasonic Support: 800-211-7262

Jan 26, 2010 | Panasonic Panafax DX-800 Plain Paper Laser...

2 Answers

DX-800 beeps with Incomplete Info Code = 720

Error Code 720: Cannot connect to the Pop Server. (Incorrect Pop Server IP Address) Pop Server is down.

Solution: Check the Pop Server IP Address. Contact the network Administrator

Regarding the beeping noises. The DX-800 has multiple settings for beeps, rings and the dialing monitor. If it is the latter, press MONITOR button once, then press the DOWN arrow, until silenced. Some ringer/beep settings are under Fax Parameters, some are in a special SERVICE MODE.

let us know if you can isolate which one and we can help turn it off. At least now you know what the 720 code means.

Good Luck!

Nov 10, 2009 | Panasonic Panafax DX-800 Plain Paper Laser...

1 Answer

Have a gibberish incoming fax that won't stop. how do we clear the incoming memory on a DX-800


monitor slowly 4 times
scroll down to ALL JOB CLEAR

wait for reboot

Jul 16, 2009 | Panasonic Panafax DX-800 Plain Paper Laser...

2 Answers


To send a fax, you will have to configure the settings. here are the steps you can follow;

Remote Fax Options;
You can only use one remote fax option at a time:
Fax Forwarding—OR—Paging—OR—Fax Storage—OR—PC FAX Receive—OR—Off.
You can change your selection at any time (Menu/Set, 2, 5, 1).

Setting up Fax Forwarding

When you select Fax Forward, your MFC stores the received fax in the memory. The MFC will then dial the fax number you’ve programmed and forwards the fax message.
  1. Press "Menu/Set, 2, 5, 1".
  2. Press ▲ or ▼ to select "Fax Forward". Press "Menu/Set". The LCD will ask you to enter the fax number to which faxes will be forwarded.
  3. Enter the forwarding number (up to 20 digits). Press "Menu/Set".
  4. Press ▲ or ▼ to select "Backup Print:On or Backup Print:Off". Press "Menu/Set".
If you select "Backup Print:On", the MFC will also print the fax at your MFC so you will have a copy if there is a power failure before it is forwarded.
5. Press "Stop/Exit".

Programming your pager number When Paging is selected, your MFC dials the pager number you’ve
programmed, and then dials your Personal Identification Number (PIN). This activates your pager so you will know that you have a fax
message in the memory.
1. Press Menu/Set, 2, 5, 1.
2. Press ▲ or ▼ to select Paging.
3 . Enter your pager phone number
followed by # # (up to 20 digits). Press Menu/Set.
Do not include the area code if it is the same as that of your MFC. For example, press 1 8 0 0 5 5 5 1 2 3 4 # #.
4. If your pager needs a PIN, enter the PIN, press #, press Redial/Pause, enter your fax number followed by # #. Press Menu/Set. (For example, press 1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5
1 2 1 2 # #) —OR— If you do not need a PIN, press Redial/Pause, enter your fax number followed by # #. Press Menu/Set. (For example, press Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #)
5. Press Stop/Exit.
■ You cannot change a Paging number or PIN remotely.
■ If you have set Paging, a backup copy of the received fax will
automatically be printed at the MFC.

Setting Fax Storage
If you select Fax Storage, your MFC stores the received fax in the
memory. You will be able to retrieve fax messages from another
location using the Remote Retrieval commands.
1 Press Menu/Set, 2, 5, 1.
2 Press ▲ or ▼ to select
Fax Storage.
Press Menu/Set.
3 Press Stop/Exit.
Setting PC Fax Receive
If you select PC Fax Receive, your MFC will temporarily store your
received fax messages in its memory, and then automatically send
the faxes to the PC. You can then use your PC to view and store
these faxes.
1 Press Menu/Set, 2, 5, 1.
2 Press ▲ or ▼ to select
PC Fax Receive.
Press Menu/Set.
3 Press ▲ or ▼ to select
Backup Print:On or
Backup Print:Off.
Press Menu/Set.
4 Press Stop/Exit.
If you have turned on Fax Storage, a backup copy will
automatically be printed at the MFC.
  • Before you can set up PC Fax Receive you must install the
MFL-Pro Suite software on your PC, make sure your PC is connected and turned on. (For details, see Using Brother PC-FAX software on page 5-1 in Software User’s Guide on
the CD-ROM.)
  • If you select Backup Print:On, the MFC will also print the fax at your MFC so you will have a copy if there is a power failure before it is sent to the PC.
■ If you get an error message and the MFC cannot print the faxes in memory, you can use this setting to transfer your faxes to your PC.
Turning off Remote Fax Options If you set the Remote Fax Options to Off and there are faxes in your MFC’s memory, the LCD will give you two options.
  • If you press 1, all unprinted faxes will be printed and erased
before the setting turns off. If a backup copy has already been
printed it will not be printed again.
  • If you press 2, the memory will not be erased and the setting will be unchanged.
Setting your Remote Access Code

The remote access code lets you access the Remote Retrieval features when you are away from your MFC. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- ).
  1. Press Menu/Set, 2, 5, 2.
  2. Enter a three-digit code using numbers 0-9 or . Press Menu/Set. (The preset ‘ ’ cannot be changed.)
  3. Press Stop/Exit. Do not use the same code which is set in your Fax Receive Code ( 51) or Telephone Answer Code (#51). You can change your code at any time by entering a new one.
  4. If you want to make your code inactive, press Stop/Exit in Step 2 to restore the inactive setting (--- *).

Apr 22, 2009 | Office Equipment & Supplies

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