Hi Carlos,
You are receiving that message because the GPS is unable to acquire satellites. Satellite reception can be limited due to one or more of the follow reasons: Poor view of the sky, GPS antenna not deployed, used indoors or other internal problems.
Try taking the device outside in full view of the sky - preferably with little or no tree cover, tall buildings, etc. and allow up to 2 minutes to acquire satellites.
If unable to acquire, it may require return to Garmin for repair. Contact Garmin based on your location and product below:
North America - Consumer Products
(for all Garmin products except Apollo aircraft) Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support
Europe - Consumer Products
(for all Garmin products except Apollo Databases)
Austria
For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium
For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark
For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland
For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France
For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany
For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy
For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal
For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain
For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden
For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom
For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website
Aviation Products Monday – Friday: 7 AM – 7 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-866-739-5687
Canada: 1-866-429-9296
E-mail Aviation Support
Apollo Aviation Monday – Friday: 8 AM – 4:30 PM Pacific Time (closed holidays)
US: 503-391-3411
US Toll Free: 1-800-525-6726
Canada: 1-800-654-3415
Garmin Europe Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
+44 (0) 87 0850 1243
Fax: +44 (0) 23 8052 4004
I have a similar problem and it is driving me crazy, sometimes it get full signal in under 10 seconds and other times it just get noting the whole day. I cant seem to see what the problem can be as my software is up to date (ver 2.5).
I have also had problems picking up satellites in certain aircraft when the unit is close to other instruments.
If you don't use it very often it can take time to find its location.
Have you tried using the 'set initial location' option? Once it knows
roughly where it is and what time it is it can then work out which
satellites it should be looking for instead of searching for any/all of
them. The manual does say that it will take time if it has no initial
clue as to where on the planet it is, and if you're on the move while
it's trying to work that out then it may take even longer. Obviously, if
it has a poor view of the sky, or if most of the satellites are behind
you and you have a tin roofed aircraft then that will probably not help
either. How do you know the antenna is OK? If you have the remote antenna then give that a try.
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