Question about Logitech QuickCam Pro 5000 Webcam

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Need help i have installed the web cam and is using yahoo messenger, but it is not working. it says that it is behind a firewall and not able to use application at this time. i don't know what else to do. i have spent hours and got nowhere. also does it matter that i am on a dell and my main recipient is using a mac? this is for communication with my husband in Iraq. please help me get this to work. Thank you, Dawn

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Re: need help

Hi what you have to do is "Open Port(s)" in your Firewall. I have found a tutorial link below to help. Simply you need to find out which "Port(s)" ya need "Open" then "Open" these "Port(s)" through the Windows Firewall, & OR any Other... by following the tutorial & use that/those "Port Number(s)" for real. I believe for Yahoo the "Ports" needed to be "opened" are. Both UDP/TCP 5000 to 5010. Meaning open 10 "Ports" through ya Firewall.

Posted on Aug 14, 2007

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I have downloaded-free Skype on my windows XP Professional, but it gives me in video settings that Skype could not find a web cam even I have Creative Web Cam Go Mini plugged on my computer and its green...

Hi. there some applications that wont work on your system if they are blocked by your system firewall.try to unblock some of those applications like your Skype and messenger from your firewall if you want them to use your computer can find the firewall in the control panel of the system. please check and get back. i think you have

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Normal 0 Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.

Yahoo Setup:

After downloading and installing Yahoo Messenger ( ) set it up as follows:

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Why Am I Having Problems Getting Video IM to Work on My Computer?
You may need an upgraded Windows XP component to operate in conjunction with Video IM.
To use Video IM users may need an updated component of the Windows XP Operating System. Here’s how to upgrade for use with Video IM:
1.First, completely sign out of AIM and any other programs running on your computer.
2. Click here to download the file for use together with Video IM.
3. When the download is complete, click Open or Run the program from its current location.
4. Follow the instructions on screen to install.
5. When installation is complete the program will be loaded but invisible and running in the background.
6. Restart your computer and launch AIM to enjoy Video IM.

You’re behind a firewall built into most home networks or broadband routers …
Although you may not realize it, firewall software may be used by your Internet Service Provider, your company, your Windows XP operating system or even in the hardware in your home that connects you to the Internet. If you have a home network or broadband router, there is likely a firewall built into it.
If either you, or the person you want to Video IM with are behind a firewall and are having problems getting Video IM to operate, work with your Internet Service Provider, your company’s system administrator or modify your firewall software yourself to open ports 1024 through 5000.
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It could be your router …
Routers are devices used by your Internet Service Provider, or installed in your home network, to distribute Internet connections. A wide variety of routers will work with Video IM. Below is a list of popular routers that work with Video IM in their default configuration.
ActionTec Geu404000-01
D-Link DI-704P
Linksys WRT54G
Linksys BEFSR41
Linksys BEFSX41
NetGear RP614
NetGear WGR614
Most other routers will also work, however, if yours does not, please report it here.
Also, be sure to follow the instructions above to install components to work with Video IM.
Remember, both you and the person you want to Video IM with may need to ensure your routers are not blocking Video IM.

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