Question about Canon Pixma MP500 All-In-One InkJet Printer

4 Answers

Inaccurate error message

I get this erroneous message-more than one ink tank of the following color is installed cyan

Posted by on

4 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers
Re: inaccurate error message

After reading the suggestions here, I tried cleaning the contacts of the cartridge with a Q-tip cotton swab, SLIGHTLY dampened with rubbing alcohol. This seemed to pretty much stop the problem, though it did re-occur occasionally throughout the life of that cartridge. Once I replaced that cartridge, it has never happened again. I guess this shows that you can (rarely) get a cartridge with bad contacts. If this ever happens again, I would return the cartridge to the retailer and get a new one.

Posted on Feb 09, 2008

Re: inaccurate error message - Canon Pixma MP500 All-In-One InkJet Printer Printers & Copiers

P.s. PS Dave: ur a jacka$$ :(

Posted on Feb 09, 2008

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 2 Answers
Re: inaccurate error message

According to Canon's website:

Details Print Friendly Version Issue: ERROR LCD: More than one ink tank of the following color is installed U071
Solution: Replace defective ink tank (MP500 / MP800)

Replacing An Ink Tank Use the following procedure to replace empty ink tanks or when an ink tank error appears.

  1. Confirm that the printer is powered on and press the <Open> button. (The paper output tray will open.).


  2. Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)


    Note: When the scanning unit (printer cover) is opened more than ten minutes, the print head moves to the right side. If this occurs, close the scanning unit (printer cover), and open it again.

  3. Open the inner cover.

  4. Press the ink tank's tab (1), then remove it from the slot (2).


  5. Unpack the ink tank and pull the orange tape off completely in the direction of the arrow and remove the film.


    Note: Tear the orange tape carefully along the dotted line. If the orange tape remains, printing problems may occur.


    <4> Tape is completely removed.

    <5> Tape remains. Remove the orange protective cap located on the bottom of the ink tank by twisting as shown in the diagram.

    Caution: Do not touch the ink tank contact <6>. Doing so may cause printing problems. Do not squeeze the side of ink tanks as this may cause the ink to leak out. Do not reattach the protective cap once you have removed it.

  6. Insert ink tanks into the print head.

    Note: Press the mark <PUSH> on the ink tank firmly until you hear a click.


  7. Ensure that all the ink tanks are installed properly and the ink tank lamps light red.


    <7> The ink tanks are installed properly.

    <8> The ink tanks are not installed properly.

    Note: Click for Ink Tank Lamp indications.

  8. Close the inner cover and the scanning unit (printer cover).

    Caution: When closing the scanning unit (printer cover), be careful not to jam fingers.

    ote: The next printing begins, the print head cleaning will begin automatically.

Ink Tank Lamp indications
You can check the status of each ink tank according to the way its lamp flashes.
  • On: The printer is ready to print.
  • Slow flashing (at about three second interval): Ink is low. Prepare a new ink tank.
  • Fast flashing (at about one second interval): Ink tank is empty, or the printer is not ready due to an error.
  • Off: An error has occurred and the printer is not ready to print.

Posted on Jan 18, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: inaccurate error message

I am having the same problem. I found a few other forums on this issue that suggest cleaning the contacts on the cartridge. Opening the cover and reseating the cartridge only worked the first few times for me and now even cleaning the cartridge fails. Only other thing is to replace the cartridge all together I guess.

Posted on Jan 05, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Error code U071 , more than one ink tank of te following color is installed, is the message on the screen. This is not the case as each cartridge is different and correctly installed?

Hi there,

Error U071 : More than one ink tank of the following color is installed. U071.
Action : Confirm that the ink tanks are installed in the appropriate positions.
The machine will not print if the wrong type of ink tank is used, or if it is installed in the incorrect position.
Be sure to install the ink tanks in the correct order. The proper arrangement from the left is Black (CLI-8BK), Black (PGI-5BK), Yellow (CLI-8Y), Magenta (CLI-8M), Cyan (CLI-8C).

Hope this hepls.

Nov 28, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer


Error 6502 is a ink tank position error, one of the contacts for the ink tank in the carriage could be bad, or simply a wrong cartridge installed. You can't use photo magenta in a magenta slot, or photo cyan in a cyan slot.

Jul 15, 2009 | Canon PIXMA iP4600 Color InkJet Photo...

1 Answer

Ink tank error message Canon iP3500

Sorry this isn't a solution but I'm having the same problem. Even if I exchange the colors, it's always the cyan no matter what slot it's in!?!?! Not the slot.

Can I turn that color OFF???

May 29, 2009 | Canon PIXMA iP3500 Printer

1 Answer

Check ink U071 cyan

Are you using genuine ink cartridges? If not, then perhaps there is no microchip on your ink cartridge. You can take the old chip off your used cartridge and put it on this cartridge and see if this solves your problem.

Dec 16, 2008 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Canon PIXMA MP530 printer repeatedly getting LCD Error Message: "CHECK INK U071 5Bk". I have removed, reinstalled, reseated the 5Bk and all other ink tanks multiple times. Usually when this...

I have Canon M560 printer installed 8 months ago. I replaced the CLI 221 Magenta and CLI221 Cyan ink cartridges, won't work and got this message Error 1411. Tried repeatedly to reinstall the ink cartridges and still have this message coming back. Any solution you could offer? I would appreciate it. Thank you.

Nov 06, 2008 | Printers & Copiers

3 Answers

Canon MP830

From time to time my MP830 shows the same problem ... just opening the main tray and closing it again restarts the ink test after which in most times the problem is solved.
If after two tries the error message is still present I remove and replace the related ink cartridges.
By now I could remove the error message in each case

Jun 08, 2008 | Canon PIXMA MP830 All-In-One InkJet...

3 Answers

Inaccurate error message

mine does it with the cyan and it worked for awhile...if I take a cartridge from another ip42000 cyan, it works. Any ideas?

Dec 12, 2007 | Canon PIXMA iP4200 InkJet Photo Printer

2 Answers

Misreads ink tanks: says full ones are empty and there are 2 cyans, etc.

I had the same problem -- error message saying two cyan print tanks installed. Nothing helped (including disconnecting power cord). Then found I had an older cyan print tank still in its pack on hand, Installed that. No further problems. Assume this means print tank giving error is part of a faulty batch so am returning to retailer for refund from Canon.

Oct 24, 2007 | Canon PIXMA IP5200 InkJet Photo Printer

6 Answers

Canon ink tank problems

I think I figured this B!tch out.

When you get the error:
"More than one ink tank of the following color is installed" or
"Ink cartridge not recognized"

Open up the lid where the cartridges are and hold done the "SEARCH" button. This has been working for me, and I bought my ip6600d in 2005, so my machine is old, and ready for this..........ORIGINAL INK!!! Never really used it beyond printing very few pics. So I was really pissed when I found these messages to almost 5 years after buying this printer. So to recap, open the lid where the ink cartridges are while holding the "SEARCH" button, hold it up for like 5 to 10 seconds, place lid down still holding the search button, then let go of the search button. I did notice the alarm was lit, but went away after I released the search button. Good Luck!!!

Until I held the search button down I had turned of the printer, reseeded the cartridges and open and closed the lid but it never worked.

Sep 19, 2007 | Canon Pixma iP6600D InkJet Photo Printer

Not finding what you are looking for?
Canon Pixma MP500 All-In-One InkJet Printer Logo

331 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Printers & Copiers Experts


Level 3 Expert

93922 Answers

old marine
old marine

Level 3 Expert

1298 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Canon Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides