Question about Canon Pixma MP500 All-In-One InkJet Printer

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Canon mp460 Scanner

Mp navigator 3.0 already installed but fails to launch. I have Mac os x. Can not scan.

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Re: Canon mp460 Scanner - Canon Pixma MP500 All-In-One InkJet Printer Printers & Copiers

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How do i scan onto my computer from my canon mp490

First install the Canon full feature software (MP Navigator EX for Windows) for your OS. If Canon doesn't have a version for your OS, you can only scan by launching software on your computer. See for the latest software and drivers. Make sure that the monitor feature runs at boot up (and isn't closed).

Next launch the software on your computer and use it to scan something. Under Preferences in the General tab, select the software that should acquire the scan and the folder in which you want the files stored. (In Windows, the ScanGear MP program should launch as well.) Adjust the resolution as needed. Make a note of the settings that work well for that type of scan.

Now, if you are using a USB connection to your computer, you need to set the Navigator to respond to the buttons on the all-in-one. This is under Preferences and the Scanner Button Settings tab. You need Auto > Save to PC.

If you have the all-in-one connected to your network, you must scan from the computer. (There is no way for the software to monitor button presses across the network.)

I hope this helps.

Cindy Wells

Jul 23, 2014 | Canon MP490 InkJet Printer

1 Answer

When i try to scan picture on the Canon Pixma MG6150, i get a message saying "set the PC to start scanning". i dont know what that means

You need to install and set up the Canon MP Navigator EX (if available for your OS) in order for the computer to "hear" and launch the scan program. This only works for USB connected printers; a bad USB cable could break the feature. Try a different cable (no longer than 6' long) and a direct connection if you are using a USB hub. The software doesn't correctly respond to the buttons when the MG6150 is a networked printer. lists all of the software available. Use the drop-down menus to limit the list. I found it at the bottom of the second page of files for Vista drivers and software in English.

Next launch the Navigator program and manually start a scan. Then use that scan to give you the defaults for future scans. To launch scans from the scan to computer button on the scanner. Go to Preferences and the Scanner Button Settings Tab. Set an Event as Save to PC and then Scan Type to Auto Scan. Set additional settings based on the manual scan.
If you are using the all-in-one as a networked printer, you can scan manually by launching the software from the computer or scan to a memory card or USB drive from the control panel on the printer. See the Canon support page (Scan to memory card or USB drive) for details. Start here: .
If the MP Navigator isn't available for your OS, try Windows Fax and Scan for Windows 7 and 8. Look for a similar program on the Mac or Unix systems. Then you will need to do the manual scan as above.

I hope this helps.

Cindy Wells

Jun 18, 2013 | Printers & Copiers

1 Answer

I can copy but can't scan

What OS does your computer have? Can you launch a scan from your computer (not the buttons on the all-in-one)? (This will work if the scanner driver is installed.) You should always do this at least once. How is the scanner connected to the computer? You may want to try a new USB cable and a different USB port. (Scanning requires bi-directional communication with the computer. Thus long USB cables and USB hubs may not work when scanning.)

To launch a scan from the scanner, make sure that you have the MP Navigator software installed. It is available here: . This software includes a monitoring program that "listens" for the button press. Depending on your OS, a button press should launch a query for the desired action. In some cases, you may need to set up the buttons in the Canon Scan Gear software first. (Launch MP Navigator and then look for the Setup menus.)

I hope this helps.

Cindy Wells
(note: make sure that the software is set to save the scan to a location that your current user account has write permission. I've hit this after moving to a new machine; some folders were locked after using the Transfer software.)

Sep 11, 2012 | Canon Pixma MP450 All-In-One InkJet...

3 Answers

How do you use the scanner with a Macbook?

yes you can,
dont forget to install its driver first.

Mar 08, 2011 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

How do I scan a document?

Do you have the full software installed or just the basic driver from Canon? What OS are you using? has the software and drivers. If you installed the OS driver, you should uninstall that, disconnect the data cable and then install the driver from Canon. The generic OS driver usually only runs the printer.

Place the document face down on the scanner glass or face up if you have an ADF. Check that the all-in-one and the computer have good bi-directional communication. (Direct USB connection (if you are using that), replace cables if the printer works but not the scanner and the Canon software is installed.)

If you are using the Canon software, you need to set up the destinations for the buttons and have the monitoring software running. Thus start scanning from the computer at first. Launch MP Navigator and then click on the type of document you want to scan. Find the resolution and contrast that works for you. Use these in setting the button defaults (see the manual from Canon). Then click Scan.

Alternately, with Windows XP, Vista and Win7, you can scan with software that came with the OS. Paint is available on all of these OS versions (File > Import from camera scanner > from scanner). Vista includes PhotoGallery which works like Paint (this can be downloaded for XP and Win7). Vista and Win7 also can scan with Windows Fax and Scan (New Scan).

When you have the MP Navigator properly set up, you will be able to launch a scan from the printer. Press the Scan button and the software will launch.

I hope this helps.

Cindy Wells

Mar 04, 2011 | Canon PIXMA MP240 All-In-One InkJet...

1 Answer

I cant seem to get my printer to scan - please could you advise? it prints and copies just fine.

Which model Canon All-in-one do you have? What OS is on your computer? Wired or wireless connection - if wired USB, then try a new cable. Scanners often fail when the printer works due to a lack of bi-directional communication with the computer.

Did you install the Canon drivers (or full software) if available? These are available here: for supported OS versions for each model. Click on Printers and Multi-function then the product family and then the model. Make sure to select x64 if you have a 64-bit Windows OS. Not all Canon all-in-ones have support for scanning under the Mac OS.

For USB printers, if you plugged in the data cable before installing the Canon drivers, you usually get a generic driver that only runs the printer. If you have done this, then uninstall the driver and remove the data cable before installing the Canon software.

For networked printers, sometimes you need to connect the printer via USB and install additional setup files to get the scanner to work. (Not all scanners work over a network; with a wireless network, signal loss can be a problem.) Again it depends on the model - check the documentation.

Next are you trying to use the buttons on the all-in-one or launching the scans from the computer? If you are using the buttons on the scanner, you need the full software (MP Navigator for Windows) installed and a monitor program running on your machine. Otherwise, you will be limited to launching a scan from the computer. (Please note: you need to set up the destinations for the scan buttons in the software first; so scan from the computer at first to see what the best default settings are for most of your documents.)

I hope this helps.

Cindy Wells

Feb 06, 2011 | Canon Printers & Copiers

1 Answer

How do you get the Canon Pixma mp500 to scan?

Hi there,

Scanning images,
About Scanning images
You can scan images from the machine to a computer without printing them and save them in popular formats. Scanned data saved on your computer can be processed using image processing software. Furthermore, you can use the OCR (Optical Character Recognition) software to convert scanned paper documents to text data.

* Before scanning
Before scanning images, confirm the following :
- Are the necessary software (MP Drivers and MP Navigator) installed ?
If the software is not installed, install it.
- Does the document to be scanned meet the requirements for an original to be set on the Platen Glass ?
- Is the machine connected to a computer correclty.
Confirm that the connection between the machine and the computer is physically secure.

Scanning Methods.

A) Scanning Using the MP Navigator
MP Navigator enables you to scan in documents loaded on the Platen Glass and view images saved on your computer or on a memory card. Scanned documents can be previewed and easily printed and edited according to your needs.
You can use the supplied application softwares to edit or print the document you have scanned.

Windows : Double-click the [MP Navigator 2.0] icon on your desktop to launch MP Navigator.
Mac : Select [Applications] from the [Go] menu, then double-click the [MP Navigator 2.0] icon to launch MP Navigator.

You can launch the following application software from the MP Navigator.
* Easy-PhotoPrint (Photo Printing)
* ArcSoft PhotoStudio (Photo image editing)
* ScanSoft OmniPage SE ( Converting scanned document to text)
- This application software may not be supplied with teis machine in some country.

Note : If you did a [Custom Install] and only installed the MP Driver and MP Navigator, these application software were not installed and thus cannot be launched. To launch any of the above application softwares from MP Navigator, do a [Custom Install] once again to install them.
For detailed operations of the MP Navigator, refer to the Scan Guide.

B) Scanning Using the Operation Panel of the Machine
You can scan documents to your computer by using the Operation Panel.
Important : Do not insert or remove USB cables when scanning images with the machine connected to a computer, or when the computer is at sleep or standby mode.
*If you are using Windows XP
The program selection screen is displyed the first time you press [Color] or [Black] on the machine.. Specify the [MP Navigator 2.0] as the application software to use, check [Always use this program for this action], then click [OK]. From the next time, MP Navigator is automatically started.

*When using Mac OS X
For the machine to start scanning when [Color] or [Black] is pressed, you need to set MP Navigator as the starting application software in Image Capture under [Applications] of Mac OS X.

1) Press [ON/OFF] to turn on the machine.
2) Load the documents on the Platen Glass.
3) Select the scan option.
a) Press [Scan].
The scan operation selection screen is displayed.
b) Use Up or Down arrows to select the scan operation, then press [OK].
Scan standby screen is displayed.
Save to PC : The document is scanned and saved.
Save as PDF file : The document is scanned and stored as a PDF file.
Attach to E-Mail : The document is scanned, and the image is attached to an e-mai using the e-mail application software.
OPen with application : The document is scanned and displayed on the registered application software.

4) Press [Color] or [Black].
The document is scanned. The settings configured from MP Navigator apply when scanning.
Important : If with some types of original the position and size of the image is not scanned in correctly, please refer to the "Selecting the Behaviour of the Operation Panel with Mp Navigator " in the Scan Guide (on-screen manual). and change the MP Navigator [Document Type] and [Document Size]] to match those of the original being scanned.
Note : The operation to be performed after scanning the document depends on the scan operation setting you have selected in step 3. For details on how to modify the operation settings, refer tp the Scan Guide on-screen menual.

C) Scanning from an Application Software
You can scan an image from TWAIN-or- WIA (Windows XP only) complaint application software and handle the scanned image in the application software. For detailed operations, refer to the Scan Guide (on-screen manual).

Hope this helps.
Please rate my response.
Have a good day.

Dec 07, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Canon MX310 sacnner not working (mac)

Use Spotlight and search for MP Navigator or look in Applications>>Canon Utilities>>MP Navigator

Sep 30, 2009 | Canon PIXMA MX310 All-In-One Printer

2 Answers


are you pressing ok on the printer? all of your scanning should be done via the MP460 navigator. check your applications under the Canon Utlitiy and click on the MP460 Navigator button. scanning needs to be done via that - not the actual printer. refer to the dialogue box when you are on the MP460 navigator. lower left area has a Save bar, when you click on it tow options: save to PC or save as PDF.

Sep 06, 2007 | Canon PIXMA MP460 All-In-One InkJet...

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